Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.5
(307 Reviews)
Rating breakdown 307 reviews
5 Stars
222
4 Stars
57
3 Stars
7
2 Stars
6
1 Star
15
92%of customers recommend this product.
(
230 out of
250)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
5
Great for the environment
on May 10, 2025
Posted by: Big Greem
from Clarks Summit Pa
Gender:Male
[This review was collected as part of a promotion.] I bought in early winter, first time to use it in late April, 2025. Easy to start, easy to push, cut grass well, easy to adjust height of mower, very good for the environment and very quiet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on May 8, 2025
Posted by: Billg11
from Detroit
Gender:Male
Literally took it out of the box and the charger already has a the blinking red light. Crazy that your product is all about the batteries and then the most crucial part of the whole product doesn’t work. Insanity.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 9, 2025
Hello Billg11.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
After one mow
on May 8, 2025
Posted by: Richard291947
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] Much lighter than gas mower
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on May 6, 2025
Posted by: Richie23
from Davenport FL
Gender:Male
[This review was collected as part of a promotion.] Did my homework on mowers and couldn’t be more happy with my purchase. The battery charges quickly was able to do my lawn as well as use the blower and weed wacker all with same battery with the 1 charge. Was pleasantly surprised the power of the mower as well as the blower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love the features
on May 6, 2025
Posted by: Lark78
from Braintree! MA
Gender:Male
[This review was collected as part of a promotion.] Very easy to set up out of the box. Love the 1 lever height adjustment - Adjustable handlebars I’ve never had on any of the many lawnmowers I’ve owned. Will revisit review after I’ve used it since it is raining for the next few days.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far so good
on May 5, 2025
Posted by: Art59
from Livonia, Mi
Gender:Male
[This review was collected as part of a promotion.] Unpacked everything was there and to my surprise all put together. 1 time using small area looks great, I think I made a good buy!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Beautiful machine, quality built.
on May 3, 2025
Posted by: CaliforniaNeil
from Richmond, Kentucky
Gender:Male
[This review was collected as part of a promotion.] Just received, but it’s raining I’m actually looking forward to mowing the grass with this new machine. Love all the easy features and LED headlights are bright!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great for mid size lawn.
on April 24, 2025
Posted by: Pingzun
Gender:Male
[This review was collected as part of a promotion.] Bought it a month ago, and was skeptical since I've only ever used gas but it came through and did well for the size of lawn I have. Enjoying the reduced noise as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com