Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(1,254 Reviews)
Rating breakdown 1,254 reviews
5 Stars
975
4 Stars
200
3 Stars
26
2 Stars
16
1 Star
37
95%of customers recommend this product.
(
1,031 out of
1,091)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Posted by: Kay P
from MD
Gender:Female
Verified Purchase:Yes
Wow love being able to stop and start it with a push of a button
Written by a customer while visiting greenworkstools.com
Posted by: 21 red
Verified Purchase:Yes
This thing was so quiet I cannot even hear it has a nice cut works very nice
Written by a customer while visiting greenworkstools.com
Customer Rating
5
21" Brushless Self-Propelled Lawn Mower w/ 5.0 Ah
on June 1, 2022
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Everything works good just as advertised. Easy to assemble and mow. Battery and charger work good and last for as long as I need to mow.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propel feature stopped working after first use
on June 1, 2022
Posted by: Chelly
I bought this mower about a week ago. The first time mowing it worked fine, although it used both batteries completely for less than 1/2 acre. The second time we used it the self propel feature stopped working. Batteries are both fully charged but as soon as the self propel handle(s) are engaged the battery lights go off. The mower runs but the self propel does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Chelly,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support.
Thank you for your patience.
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support.
Thank you for your patience.
Written by a customer while visiting greenworkstools.com
Posted by: Upstate NY Mower
from Latham, NY
Gender:Female
Verified Purchase:Yes
I had my doubts about switching from a gas mower to battery, but I'm so glad I did. This mower was easy to set up and go. It has a lasting battery and powerful enough to cut some pretty thick/tall grass. Not to mention I don't need to worry about gas cans, oil changes, spark plugs or air filters. Very little maintenance for a quality machine. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not enough power to finish .35 acres.
on May 27, 2022
Posted by: RTP mark
from Raleigh, nc
Gender:Male
I have had this mower for a month and a half so far and used it to mow my .35 acre lot 4 times so far. With both batteries fully charged, I have never been able to completely finish mowing my yard. The batteries are drained before I can finish. I need the batteries to last 4-5 more mins but they are drained before I can finish. I attempted to recharge the first battery to be drained while using the second battery. The drained battery sat on the charger for 15 mins but the red light on the charger apparently stayed on the entire time so it never gets charged. That may be a protective mechanism for the batteries but it means I will need a third battery in order to mow my lawn without taking a significantly long break from mowing. I also have tried rationing the use of self propelled but I still can finish mowing my lawn with the two 2.5ah batteries. Very glad I have not surrendered my gas powered mower yet.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello M_D_In_NC,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worked only for near two months
on May 26, 2022
Posted by: TingF
from Wallingford, PA
Gender:Male
I bought this around last year Christmas Holiday (2021) from Costco and started to use it this March (2022). This week (May 23) was trying to use it and it stopped working. The problem is after starting the Mower for 3~5 second then the motor stopped working(like the power was cut off). Try to restart, then it gave the beep sound just like when there is too many grass clippings attach to the deck or blade. However, the Mower did not have grass clippings attached to deck or blade. Called the HelpLine: 1-(888)-909-6757. Wait for 1 hour still no representative is available.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello TingF,
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. We are happy to see that you have spoken with one of our customer service team members and this issue has been resolved.
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. We are happy to see that you have spoken with one of our customer service team members and this issue has been resolved.
Written by a customer while visiting greenworkstools.com
Posted by: Semergieff
Verified Purchase:Yes
It lives up to the company’s claims. Strong enough for the irregular terrain of my 3/4 of an acre lot adorned with a half doze oak tree and a few maples. Does a good job of mulching good accumulations of leaves. The battery lasted long enough to complete the biggest area in front which is all I needed, the recharge seemed faster than an hour. Met my needs and expectations. Thank you
Written by a customer while visiting greenworkstools.com