Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Zenbook A14 14" 2K OLED Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB Storage - Copilot+ PC - Zabriskie Beige
Average customer rating
4.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
30
4 Stars
8
3 Stars
1
2 Stars
0
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Zenbook A14 14" 2K OLED Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB Storage - Copilot+ PC - Zabriskie Beige
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Excellent laptop with everything as advertised except quality control of the construction of Ceralinium. The material is smooth to touch and is sturdy. But couple of construction issues. There are widely spread splotches, grey in color, all around the chassis, sometimes spreading in and around the touchpad. I exchanged a couple of units, and all of them seemed to suffer from the same design flaw. May be a black color unit (instead of Beige or grey) would have hidden the issue well.
Written by a customer while visiting https://www.asus.com
Posted by: Repeat Asus Buyer
Verified Purchase:Yes
Expected Asus quality--sleek, lightweight, and easy to use.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
The zenbook 14 has been awesome for the business. Everything is easy and I love my zenbook 14
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Not as powerful as I thought it would be and as promoted.
Response from https://www.asus.comBy Chantae, CLM, October 20, 2025
Dear Valued Customer,
Thank you for sharing your feedback on the ASUS UX3407QA laptop. We're sorry to hear that the performance hasn't met your expectations, and we sincerely apologize for any disappointment caused. Your feedback is important to us and will be passed along to our product team for review.
To further investigate the issues you're experiencing, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504016663-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your feedback on the ASUS UX3407QA laptop. We're sorry to hear that the performance hasn't met your expectations, and we sincerely apologize for any disappointment caused. Your feedback is important to us and will be passed along to our product team for review.
To further investigate the issues you're experiencing, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504016663-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great laptop with AI features - not for everything
on November 6, 2025
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I was looking for lightweight laptop with full Copilot support. Requested extremely low power consumption on battery and Zenbook A14 is a winner. It is really perfect for my use case and it is work in web based applications. It has ARM processor and runs on Windows for Arm which has limitations like not 100% compatibility with all applications or SW. It is not for gaming.
Written by a customer while visiting https://www.asus.com
Posted by: Kyla D
Frequency of use:Daily
Verified Purchase:Yes
I'm not tech-y but I'll do my best to review this laptop. If you're looking for the most beautiful laptop on the market, this is it. The beige color is stunning, and the simple casing and font just add to the minimalism. It's so incredibly light and does seem scratch-resistant (though I haven't tested that).
The battery life is also insane! I used it for school and then gamed for several hours, and I still had plenty of battery life left. If you are on the go, this may be the one of the best options out there. It is certainly not meant to be a gaming laptop, but I have been using a cloud gaming service and have had zero issues running them (Planet Zoo, for example). So if gaming capability was a hesitation for you, consider cloud gaming.
My cons:
Screen - The OLED makes the colors beautiful, but pixel-wise it's only HD. I can tell at times, and there is sometimes fringing around black letters. It's not a blow-you-away screen but it's not bad at all.
Speakers - Probably the worst part of the whole laptop is the speaker system. The sound is pretty bad. Little to no bass, so it just sounds very flat. Forget about listening to music without headphones.
Screen - The OLED makes the colors beautiful, but pixel-wise it's only HD. I can tell at times, and there is sometimes fringing around black letters. It's not a blow-you-away screen but it's not bad at all.
Speakers - Probably the worst part of the whole laptop is the speaker system. The sound is pretty bad. Little to no bass, so it just sounds very flat. Forget about listening to music without headphones.
I got this laptop on sale and I would say at that price it was absolutely an incredible deal. I'm not sure if I would pay full price for it, but even if you do -unless sound quality was your biggest ask- I don't think you'll be disappointed!
Written by a customer while visiting https://www.asus.com
Posted by: ckohn
Frequency of use:Daily
Verified Purchase:Yes
I love the low power consumption but I am currently awaiting the resolution of the BIOS problem that is not allowing me to boot from the USB.
Response from https://www.asus.comBy Chantae, CLM, December 3, 2025
Dear Ckohn,
Thank you for sharing your feedback on the ASUS UX3407 laptop. We’re glad to hear you appreciate its low power consumption, and we sincerely apologize for the inconvenience caused by the BIOS issue preventing USB boot.
To assist you, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509002611-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to Boot from a USB Flash Drive/CD-ROM (Changing Boot Options) - https://www.asus.com/support/faq/1013017/
Thank you for sharing your feedback on the ASUS UX3407 laptop. We’re glad to hear you appreciate its low power consumption, and we sincerely apologize for the inconvenience caused by the BIOS issue preventing USB boot.
To assist you, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509002611-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to Boot from a USB Flash Drive/CD-ROM (Changing Boot Options) - https://www.asus.com/support/faq/1013017/
Written by a customer while visiting https://www.asus.com
Posted by: A. Francois
Frequency of use:Daily
Verified Purchase:Yes
Greatest laptop I’ve owned for my entire life. Battery life stands out as the best. Very lightweight. Screen resolution is fantastic. Keyboard light up is a plus. Everything works perfectly. I’d buy this before any MacBook.
Written by a customer while visiting https://www.asus.com