Customer reviews from lg.com
LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.8
(705 Reviews)
Rating breakdown 705 reviews
5 Stars
625
4 Stars
57
3 Stars
10
2 Stars
2
1 Star
11
Customer Reviews for LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Excellent tv. More then expected
on December 23, 2025
Posted by: SLU_Seattle
from Seattle WA
[This review was collected as part of a promotion.] Just got the TV today and set it up. It is an excellent OLED tv with outstanding picture and good sound. LG really did an incredible job with this TV! Everything is fully functional and working properly. I am using the TV with PC, blue-ray player, it works great so far.
Response from lg.comBy LG, December 30, 2025
Hi. Congrats on the new setup — nothing beats that first‑day LG OLED wow factor! We’re thrilled to hear the picture, sound, and smooth performance with your PC and Blu‑ray player are all hitting the mark. Enjoy every minute of that upgrade. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding OLED Picture Quality and Performance
on December 23, 2025
Posted by: Fatima77
from Houston Texas
[This review was collected as part of a promotion.] The display quality on this OLED TV is exceptional. Blacks are truly deep, contrast is excellent, and colors look vibrant yet accurate. Motion handling is smooth, making it great for movies, sports, and gaming. The 4K resolution and refresh rate deliver a very sharp and immersive viewing experience. Overall, this TV feels premium and performs exactly as expected from a high-end OLED.
Response from lg.comBy LG, December 30, 2025
Hi, Fatima. Love hearing this — sounds like your LG OLED is delivering that true “wow” factor! Deep blacks, vibrant colors, and buttery‑smooth motion are exactly what make OLED shine, and it’s awesome to know you’re getting that premium, immersive experience across movies, sports, and gaming. Enjoy every minute of it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best TV money can buy
on December 22, 2025
Posted by: euglem92
[This review was collected as part of a promotion.] Awesome tv for an awesome price! with easy installation covered and scheduled by LG! What more can you ask for
Response from lg.comBy LG, December 23, 2025
Hello, Eric. Thank you for sharing your thoughts about your LG TV! Love the energy in your review—an awesome TV, an awesome price, and installation made simple is exactly the kind of experience we aim for. Enjoy every moment with your new setup! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best tv you can buy
on December 22, 2025
Posted by: Euglem
from Tampa
[This review was collected as part of a promotion.] The TV is the best you can buy for picture quality, thinness, lightness and at the price and with an additional sound bar as promoted over black Friday its the steal of 2025
Response from lg.comBy LG, December 30, 2025
Hi, Eric. What an awesome shout‑out — thanks for the love! It’s great to hear this LG TV is delivering that top‑tier picture quality, ultra‑slim design, and feather‑light feel you were hoping for, and that the Black Friday bundle made it a true steal of the year. Enjoy that incredible setup. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Excels all expectation!
on December 22, 2025
Posted by: KC17
from Mineola, NY
[This review was collected as part of a promotion.] Picture Quality is good. I came from C1 and can definitely see a huge improvement with the C5. Also love the new remote that they got. AI Upscaling also works surprisingly well, bringing older content to life on this big TV.
Response from lg.comBy LG, December 23, 2025
Hi, Kevin. Thank you for sharing your thoughts about your LG TV! It’s great to hear how much of a leap the C5 feels coming from the C1—those picture upgrades, the refreshed remote, and the AI Upscaling really do bring everything together in a big way. Enjoy the elevated viewing experience on your new screen. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Amazing looking TV, flawed remote and WebOS
on December 21, 2025
Posted by: Jaybles238
[This review was collected as part of a promotion.] Pros:
It's an amazing looking TV. This is my 3rd LG OLED and they never let me down when it comes to picture quality. It's just stunning. The 83 inch was a lot lighter than I thought it would be, so that was a plus when mounting it to the wall.
Cons:
The remote is 2/5. They are going with a minimalist approach, pushing AI and ThinQ for your interactions with the TV. Please LG, if your going to go minimalist on the remote, include a play and pause button. The wheel button has been problematic to start and stop play in some streaming applications (Paramount+ comes to mind). I don't need dedicated streaming service buttons. What I really miss is a play, pause, and mute button. The holding down the volume to mute is just annoying and not intuitive.
The bloatware and advertisements on the WebOS has been getting more and more invasive. LG does a decent job of letting you disable a lot of the advertisements, but I wish I could remove the apps that come preinstalled.
The AI features are not impressive so far. I haven't found any of it useful, yet.
Conclusion:
Overall, I love the TV even with the regression in the new remote design and WebOS drawbacks.
Response from lg.comBy LG, December 21, 2025
Hi, Jaybles. Thank you for sharing your thoughts about your LG TV. We really appreciate the balanced breakdown — it’s awesome to hear that your third LG OLED is still delivering that stunning picture quality you’ve come to expect, and that the lighter 83" made wall‑mounting a breeze. We also hear you on the remote design, WebOS experience, and AI features; feedback like yours is incredibly valuable as we continue refining the user experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Rich colors and deep black make it extremely vivid
on December 20, 2025
Posted by: Dubb C
from Houston, TX
[This review was collected as part of a promotion.] The contrast of the rich colors and the deep blacks make the viewing experience extremely vivid. The smart features are very convenient and make hands free controlling your television easy with Amazon Alexa. It came with a free LG sound bar so the overall sound quality of the setup is excellent. My previous 70 inch LG was 10-20 lbs heavier due to being older and thicker. The new OLED 77 inch C5 is razor thin and awesome looking when wall mounted which was so easy due it being so light. The glass screen seems sturdier than the old LCD technology soft screen. I was still very scared to handle it while wall mounting it due to it being so thin but it installed great.
Response from lg.comBy LG, December 21, 2025
Hello. Thank you for sharing your thoughts about your LG TV. Love the way you described that vivid picture, hands‑free convenience, and the sweet bonus of the LG sound bar — that’s a home‑theater glow‑up right there. And yes, that razor‑thin 77" C5 can look intimidating during installation, but it sounds like you handled it like a pro and now get to enjoy the stunning result on your wall. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
on December 20, 2025
Posted by: Kernel Pop
[This review was collected as part of a promotion.] Great TV, vivid colors and bright picture. Upgraded from 65 C1 and worth it.
Response from lg.comBy LG, December 22, 2025
Hello. Thank you for sharing your thoughts about your LG TV! Love hearing that the upgrade paid off — vivid colors, bright picture, and a noticeable step up from your 65" C1 is exactly the kind of experience we hope for when customers make the jump. Enjoy every minute of that stunning display. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com