Customer reviews from lg.com
LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.8 out of 5
4.8
(711 Reviews)
Open Ratings Snapshot
Rating breakdown 711 reviews
5 Stars
627
4 Stars
59
3 Stars
10
2 Stars
2
1 Star
13
Best Buy Privacy Policy
Customer Reviews for LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
4 out of 5
4
OLED. The Only Way To Go.
on September 4, 2026
Posted by: Ralph845
Surprising brightness for a OLED in SDR. The only miss is the remote.
Response from lg.comBy ^Rich, LG Digital Care Team, September 4, 2026
Hey there, Ralph! Thanks for sharing your thoughts. Always great hearing your OLED is giving you that impressive brightness and overall performance. We’ll make sure your note about the remote gets passed along to our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Great overpriced television, poor follow-up.
on September 1, 2026
Posted by: drjimwill
The television has a great picture. It is bright, with vibrant colors, and the contrast is superior. I wasn't, however, able to use it for the first month, as I had a defective remote, and LG took its sweet time replacing it for me. I was NOT impressed by their "customer care." LG televisions are terribly overpriced. I needed a light and thin television for my mounting situation, and this one fit the bill. I wish these were reasonably priced, as they make a great television.
Response from lg.comBy ^Rich, LG Digital Care Team, September 4, 2026
Hello there! Thanks for sharing your thoughts. Always great hearing your TV is delivering that bright, vibrant picture you were looking for, and we’ll make sure your note about the remote replacement experience gets passed along to our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Stopped working, menu is cluttered mess
on August 30, 2026
Posted by: FrustratedPA23
After 6 weeks, the unit had massive dead lines. Only lasted 6 weeks. The menu is extremely cluttered and confusing. Switching inputs takes too many clicks and the bulk of the main menu is ads. Does not feel or work like a premium tv.
Response from lg.comBy LG, September 4, 2026
Hi. Thank you for taking the time to share your review regarding your LG OLED65C5PUA TV. We appreciate your feedback about the display quality and interface experience, and we are dedicated to helping you get the performance you expect from your television. As a brief troubleshooting step for display issues, try performing a power cycle by unplugging the power cord from the wall outlet for 60 seconds, holding the power button on the TV for 5 seconds while unplugged, and then plugging it back in. You can also reference helpful display guidelines at https://www.lg.com/us/support/help-library/how-to-fix-lines-or-dots-on-your-lg-tv-screen--20155377712544?srsltid=AfmBOooYHCIAB_cqORqRHS5VxStNIZsaBaXCSTaJW_4N3giJpGTkNEqN. We want to ensure your home entertainment experience is smooth and reliable moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
OLED65 EvO is Great Television
on August 26, 2026
Posted by: Blkbeard74
from Winston-Salem, BC
Brilliant colors in picture screen. Great contrasts with blacks being truly black. Pixel uniformity across the screen. Sound system does not need sound bar. Brightness makes picture pop. Extremely pleased with television. Easy setup to use.
Response from lg.comBy ^Rich, LG Digital Care Team, September 10, 2026
Hello there! Thanks for sharing your note. Always great hearing your OLED is giving you those brilliant colors, true blacks and crisp uniformity that make every scene pop right from the start. If you ever need anything later on, @LGUSSupport is always available.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Good but NOT great.
on August 17, 2026
Posted by: llahmot
I've been loving it but today I was watching a tv show that had a dark room and the blacks were pixilated into large squares of different brightnesses of black. NOT GOOD. I had a LOPT of trouble getting my system setup (C5, Yamaha v385 and Firestick) TV was causing a loop that everything was shut off, but then it would come right back on. Only solution was to plug firestick into TV instead of receiver. Of course no one wanted to admit fault, but even LG tech had so solution. Also, why can't there be ONE OPT OUT of anything not necessary to the operation of the TV??
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, llahmot! Thanks for the detailed review. Always great hearing your TV is delivering strong performance overall, and we appreciate you pointing out the parts that didn’t feel quite right. We’ll share your notes on dark scenes, setup behavior and opt‑out options with our product team. If you ever want help dialing things in, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Outstanding TV
on August 15, 2026
Posted by: as4beatles
We started our big screen life with a Pioneer Plasma and this TV is as good as, if not better than that.
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hey there! Thanks for the standout review. Always great hearing an LG OLED impresses even longtime big‑screen fans — that picture quality really does set the bar high. If you ever need anything later on, our friends at @LGUSSupport are always ready to help.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
Poor Sound Quality
on August 12, 2026
Posted by: TV FUN TIME
The LG 55" OLED TV was EXTREMELY difficult to set up and maintain a connection with Verizon FIOS services. Finally attained! Now the problem is that while the TV sound is OK for music, we can barely hear the dialogue! We have had to put the volume on 100, which is the maximum, and we still cannot understand what they are saying! After spending a significant amount on this TV, we do not want to have to buy special speakers or sound bar to hear it, plus how to ensure it is hooked up correctly with the FIOS remote?! This sound problem is very disappointing.
LG remote is difficult to maneuver - thankful we can use the FIOS remote.
Response from lg.comBy LG, August 18, 2026
Hello. We appreciate you taking the time to share your review regarding your LG OLED55C6AUA TV. We recognize your experience with the dialogue sound output and audio levels on your unit. To help boost vocal clarity, access the TV sound settings to enable Clear Voice mode, adjust the audio output format on your FIOS set-top box to PCM, and ensure Auto Volume is switched on. For step-by-step guidance on addressing low audio levels, please review this helpful resource: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985?srsltid=AfmBOori4dqe3rytgM4MgXkM5KRjXQDURMPq-u8AZCJ-KU8AXSCmluKf. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
👍🏻👍🏻👍🏻👍🏻
on August 12, 2026
Posted by: YanaK
[This review was collected as part of a promotion.] I’m really impressed with this TV!The picture quality is beautiful,with deep blacks ,vibrant colors and amazing clarity .Overall it looks premium and performs great
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, Yana! Thanks for the upbeat review. Always great hearing your OLED is giving you those deep blacks, vibrant colors, and that premium look you were hoping for. If you ever need anything down the road, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
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