Customer reviews from lg.com
LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.8
(705 Reviews)
Rating breakdown 705 reviews
5 Stars
625
4 Stars
57
3 Stars
10
2 Stars
2
1 Star
11
Customer Reviews for LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
4
Good but NOT great.
on August 17, 2026
Posted by: llahmot
I've been loving it but today I was watching a tv show that had a dark room and the blacks were pixilated into large squares of different brightnesses of black. NOT GOOD. I had a LOPT of trouble getting my system setup (C5, Yamaha v385 and Firestick) TV was causing a loop that everything was shut off, but then it would come right back on. Only solution was to plug firestick into TV instead of receiver. Of course no one wanted to admit fault, but even LG tech had so solution. Also, why can't there be ONE OPT OUT of anything not necessary to the operation of the TV??
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, llahmot! Thanks for the detailed review. Always great hearing your TV is delivering strong performance overall, and we appreciate you pointing out the parts that didn’t feel quite right. We’ll share your notes on dark scenes, setup behavior and opt‑out options with our product team. If you ever want help dialing things in, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding TV
on August 15, 2026
Posted by: as4beatles
We started our big screen life with a Pioneer Plasma and this TV is as good as, if not better than that.
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hey there! Thanks for the standout review. Always great hearing an LG OLED impresses even longtime big‑screen fans — that picture quality really does set the bar high. If you ever need anything later on, our friends at @LGUSSupport are always ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
3
Poor Sound Quality
on August 12, 2026
Posted by: TV FUN TIME
The LG 55" OLED TV was EXTREMELY difficult to set up and maintain a connection with Verizon FIOS services. Finally attained! Now the problem is that while the TV sound is OK for music, we can barely hear the dialogue! We have had to put the volume on 100, which is the maximum, and we still cannot understand what they are saying! After spending a significant amount on this TV, we do not want to have to buy special speakers or sound bar to hear it, plus how to ensure it is hooked up correctly with the FIOS remote?! This sound problem is very disappointing.
LG remote is difficult to maneuver - thankful we can use the FIOS remote.
LG remote is difficult to maneuver - thankful we can use the FIOS remote.
Response from lg.comBy LG, August 18, 2026
Hello. We appreciate you taking the time to share your review regarding your LG OLED55C6AUA TV. We recognize your experience with the dialogue sound output and audio levels on your unit. To help boost vocal clarity, access the TV sound settings to enable Clear Voice mode, adjust the audio output format on your FIOS set-top box to PCM, and ensure Auto Volume is switched on. For step-by-step guidance on addressing low audio levels, please review this helpful resource: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985?srsltid=AfmBOori4dqe3rytgM4MgXkM5KRjXQDURMPq-u8AZCJ-KU8AXSCmluKf. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
5
👍🏻👍🏻👍🏻👍🏻
on August 12, 2026
Posted by: YanaK
[This review was collected as part of a promotion.] I’m really impressed with this TV!The picture quality is beautiful,with deep blacks ,vibrant colors and amazing clarity .Overall it looks premium and performs great
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hello there, Yana! Thanks for the upbeat review. Always great hearing your OLED is giving you those deep blacks, vibrant colors, and that premium look you were hoping for. If you ever need anything down the road, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great picture quality
on August 2, 2026
Posted by: MRWW
from Charlottesville,Va
I'm very pleased with this OLED TV as the picture quality is awesome. The TV looks nice and sits nicely on a TV stand provided with this model. Everyone is enjoying the awesomeness of this TV.
Response from lg.comBy LG, August 5, 2026
Hello! It's wonderful to hear that your LG OLED65C5PUA is bringing so much excitement to your home with its breathtaking picture quality and stylish stand setup. We are delighted to know that everyone is enjoying the impressive viewing experience it delivers. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful TV with great soundbar
on July 30, 2026
Posted by: Bocco
from Hillsboro, MO
This is by far the best TV we've ever owned. Beautiful vibrant colors. Paired it with LG S90TR soundbar and combined its nearly like being in a theatre. The TV controls are straight forward and intuitive.
Response from lg.comBy ^Rich, LG Digital Care Team, July 31, 2026
Hi there, Bocco! Thanks for the review. Love hearing your TV and soundbar are giving you that theater‑like experience at home. If you ever need help with anything down the road, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Great features
on July 30, 2026
Posted by: JM08
I consider myself a very tech savvy individual. Ive own several LG products in the past and not a hiccup and would undoubtedly recommend to a friend; however with my most recent purchase of my LG C5 TV and LG sound suite system I have had the most issues I have had with a product in a long time. I dont know if its the TV that is having issues with the sound suite or the sound suite having issues with the TV. What I do know is that ive been experiencing issues. Other than that the clarity and responsiveness is great compared to my LG C3. I love the products however not so much the problems and issues ive encountered and encountering.
Response from lg.comBy LG, August 3, 2026
Hello, Jared. We appreciate you sharing your rating and feedback on your OLED77C5PUA LG TV. We recognize your experience with the audio connection and system setup of your unit. To help improve the audio communication between devices, try disconnecting the HDMI cable from both the TV and the sound system, powering down both units for two minutes, and then reconnecting via the HDMI eARC port while ensuring SIMPLINK (HDMI-CEC) is enabled in your TV settings. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on July 28, 2026
Posted by: Ddix1
Great tv. Bright and clear picture. Easy to set up and operste
Response from lg.comBy ^Rich, LG Digital Care Team, July 28, 2026
Hey there! Thanks for the review. Always great hearing your OLED is delivering that bright, clear picture and easy setup. If you ever need help with anything, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com