Customer reviews from lg.com
LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.8
(705 Reviews)
Rating breakdown 705 reviews
5 Stars
625
4 Stars
57
3 Stars
10
2 Stars
2
1 Star
11
Customer Reviews for LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
1
Bad experience
on July 4, 2026
Posted by: Bob Red
[This review was collected as part of a promotion.] I purchaged this during independence day sale with price guarantee. Later they gave free soundbar for new order and they did not price match.
Response from lg.comBy LG, July 12, 2026
Hi, Bob. We appreciate you sharing your rating and feedback regarding your LG OLED77C5PUA TV. We hear your thoughts concerning the promotional price guarantee policy and the inclusion of promotional audio equipment bundles. Pricing may change regularly based on seasonal promotions. You can find more details regarding how special pricing and promotional offers are applied across varying seasonal windows at https://www.lg.com/us/shop-lg/shop-faq?srsltid=AfmBOoqScVyAwQkMSm5hjhLcz8cgM8UXYCQ9u7oCUzjVp6ZBIplMbRzF. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Great TV - Horrible Remote
on July 4, 2026
Posted by: Sawdat
from Tennessee
Picture is crisp, clear and as perfect as I can hope for. Sound with built in speakers is excellent, especially with the available enhancements. But the remote is not designed for humans. NO MUTE BUTTON?! Really? And everything you may need to do is hidden in a menu only available from the wheel/button setup. Make a better remote with discrete buttons and I'll give it 5 stars.
Response from lg.comBy LG, July 7, 2026
Hi! Appreciate you sharing your thoughts on the LG OLED65C5PUA — that stunning picture and rich sound are exactly what this model is known for, and it’s great to hear it’s hitting the mark for you. Your note about the remote design, especially the missing mute button and the menu navigation, is genuinely valuable. We’ll make sure your feedback gets over to our product team so they can keep improving the experience. ^James
Written by a customer while visiting lg.com
Customer Rating
1
TV did not last a year..
on July 4, 2026
Posted by: Anonymous
Bought two TVs of this model. First one did not turn on and was return within a few days. Second TV worked fine for a few months, then no image. Had to return it as well. The screen resolution is outstanding... when it works.
Response from lg.comBy LG, July 6, 2026
Hi, Luis. We appreciate you sharing your thoughts and feedback regarding your LG TV, model OLED55C5AUA. To help optimize the system stability and screen runtime of your unit, we recommend performing a thorough power reset by disconnecting the power cord from the wall outlet, pressing and holding the physical power button on the television for ten seconds to clear residual energy, and ensuring all connected media cables are tightly secured. For comprehensive technical insights on managing your display performance, please visit this helpful guide at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944?srsltid=AfmBOoqcg63RCGyaOisikIywZhYvo0rqHvoXDwzF9BDKHgWuqiG8fyGY. We want to help ensure your entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV for my bedroom
on July 1, 2026
Posted by: Fernando84
[This review was collected as part of a promotion.] This is a great TV specially if you can get it on sale. We just bought the 77 Inch for our bedroom and it's amazing. The picture quality is insane. Family is very happy with this purchase. And since there's some good discount because it's 2025 tv I will say you will not regret it. It still an amazing tv. Probably best value oled TV from LG.
Response from lg.comBy LG, July 5, 2026
Hello, Fernando! Love the way you put this — grabbing that 77‑inch LG OLED at the perfect moment and having it deliver insane picture quality is exactly the kind of upgrade story we enjoy hearing. A bedroom setup that feels huge, a family that’s thrilled, and 2025 pricing that makes the value even sweeter… that’s a win from every angle.
If you ever need anything in the future, feel free to reach out to @LGUSSupport.^James
If you ever need anything in the future, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
4
Great Picture bad sound
on June 28, 2026
Posted by: PhilofMD
TV is great the picture is beautiful. With all the attention spent on the picture there should have been and equal balance on the sound and speakers as well. For the money spent on this tv I shouldn't have to spend equal amount on a sound bar to make this tv a 5 star.
Response from lg.comBy LG, June 30, 2026
Hello! Your new LG TV delivering a beautiful picture is exactly the kind of excellent visual quality we aim to provide. We appreciate your feedback regarding the sound balance and built-in speakers, and we will be sharing your notes with our product team to ensure our future audio designs match up perfectly with our screens. Thank you for your review. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Good, but good be cheaper and more reliable
on June 22, 2026
Posted by: neal papa
I now have 3 LG OLED’s. They keep getting better and the prices are very slowly getting cheaper, at least when they’re on sale. My main issue is that for this amount of money, they should last. So why does LG keep trying to sell me an extended warranty?
Response from lg.comBy LG, June 24, 2026
Hello, Neal! We appreciate hearing from a long‑time OLED fan! — three TVs deep is some serious loyalty. We’ll make sure your note about extended warranty offers gets shared with our product team so they can keep fine‑tuning the ownership experience. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
3
WiFi Connectivity Issues
on June 20, 2026
Posted by: TGHJ
from Englewood FL
This TV is nice but I am having the same issues with an older model which is what made me want to upgrade in the first place. The problem is the tv disconnects from the WiFi and then struggles to connect back. This tv which is a brand spanking new 2025 model, sometimes doesn’t even search for the WiFi when it disconnects itself from the WiFi. This is the second time within a week this has happened and if it continues I will more than likely ask for a refund as I’m not paying for a high end tv for it to have WiFi connection issues. Seems to be a pattern with LG TVs. The WiFi connection issues literally throws the product into the trash as far as wanting to keep this TV.
Response from lg.comBy LG, June 23, 2026
Hi, Terry. Thank you for sharing your thoughts about your LG TV. We understand your feedback regarding the network connectivity challenges you are experiencing with your new OLED65C5PUA. To resolve this, you can run an internal diagnostic test on your TV settings by pressing the Settings button on your remote, selecting Support, navigating to Quick Help, and opening Check Items to initiate the Self-Diagnosis of TV Settings. This will identify if any internal settings or automatic IP configurations are dropping the link with your router. For more step-by-step guidance on network troubleshooting, you can view this resource: https://www.youtube.com/watch?v=R9WXbgDTlLI. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on June 17, 2026
Posted by: Michelle526
from Annapolis, MD
I absolutely love this TV. The picture is beautiful - the color is true, the brightness is perfect (even in my very bright room during the day), and you can see the picture from any angle. The sound is great as well. We will probably invest in a system at some point, but for now, the sound is perfect (and I like that I can adjust it for the application I am using, eg, when I want to listen to Spotify).
Response from lg.comBy LG, June 22, 2026
Hi, Michelle! We appreciate you sharing your rating and feedback for your LG TV. It is wonderful to know our crisp display is successfully conquering daytime lighting and that the adaptive audio features are hitting the high notes for your music sessions. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com