Customer reviews from lg.com
LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.8
(705 Reviews)
Rating breakdown 705 reviews
5 Stars
625
4 Stars
57
3 Stars
10
2 Stars
2
1 Star
11
Customer Reviews for LG - Refurbished Excellent - 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Great features
on July 25, 2026
Posted by: Dev638725
from Sunnyvale, CA
The OLED is beautiful, good contrast, deep blacks, quick responsive and fantastic colors. I highly recommend this tv for picky buyers. Beware, tv is too dark in bright rooms. Love this one!
Response from lg.comBy ^Rich, LG Digital Care Team, July 25, 2026
Hey there, Dev! Appreciate you sharing your thoughts. Always great hearing the OLED is delivering that stunning picture you were hoping for. We’ll pass along your note about brightness in bright rooms so the team can review it.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
1
Bad experience
on July 24, 2026
Posted by: Defective on arrival
It was a terrible experience. The unit was defective.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
I spent over an hour online with an LG Robo agent with a conclusion that the unit needed to be repaired and they would send a repair agent, but he never showed up and we had a terrible time returning the unit.
Needless to say I bought a new TV. It was not an LG.
Response from lg.comBy LG, July 28, 2026
Hello. We appreciate you sharing your review about your LG OLED55C5PUA TV. We recognize your experience with the functional condition of your unit and the service scheduling process, and we aim to deliver high-quality electronics alongside smooth customer support. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing tv
on July 23, 2026
Posted by: King Fran
Great tv highly recommend. My first LG oled tv and this tv made me an LG fan 4life.
Response from lg.comBy ^Rich, LG Digital Care Team, July 25, 2026
Hey there, King! Thanks for the awesome shoutout. Always great hearing your first OLED turned you into an LG fan for life. If you ever need help with anything, @LGUSSupport is here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Very beautiful picture
on July 17, 2026
Posted by: ILg oled tv
[This review was collected as part of a promotion.] I'm still trying to learn all the things this new LG TV has in its inner workings. There is so much more capabilities than my 15 year old cable TV had. But the pix is beautiful and we bought the LG 4 speaker sound bar to go with it. It truly is a grand product.
Response from lg.comBy LG, July 19, 2026
Hello! We are completely overjoyed to hear that you are loving the breathtaking picture quality and the immersive sound of your new LG TV setup. Upgrading to a modern smart display with massive capabilities and pairing it with an LG 4-speaker soundbar is the absolute perfect way to experience theater-level cinema right in your living room. For any future assistance with your awesome system, feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
4
on July 17, 2026
Posted by: Groovy1952
[This review was collected as part of a promotion.] Very happy so far except too many streaming Icons to c when starting up in order to watch my regular cable stations
Response from lg.comBy LG, July 22, 2026
Hello. Thank you for sharing your thoughts about your LG OLED65C5AUA TV! We are delighted to hear that you are happy with the unit overall. We understand your inquiry regarding the home screen layout and the extra icons when starting up your TV. To make accessing your cable channels easier, you can turn on the Home Auto Launch setting or set your TV to automatically open to the last used input like your cable box upon power-on via the General/System settings menu. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Crisp picture
on July 11, 2026
Posted by: DBPKSK
from Rockton, IL
Television picture is very brilliant! It has made great advances over the last 2 years. Very vibrant, with fantastic contrast highly recommend. Can pause the screen without burn-in . Its a perfect uniform screen and shows no variations, blotches, or dark patches. Watching action shows or sports the responsiveness is incredible.
Response from lg.comBy LG, July 12, 2026
Hi, Kevin! It is incredible to hear how much the brilliant, vibrant picture and seamless action response are elevating your entertainment. We are thrilled that the advanced contrast and uniform screen are delivering perfection with every view. For any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Outstanding Picture Quality, No backlit remote
on July 10, 2026
Posted by: Anonymous
from Easton, PA
The LG OLED65C5PUA delivers an outstanding picture with deep blacks, vibrant colors, excellent contrast, and impressive brightness. The interface is responsive, and the overall viewing experience is excellent for movies, and television. My only disappointment—especially at this premium price point—is that LG still doesn’t include a backlit remote. A backlit remote would make nighttime viewing much more convenient and feels like a feature that should be standard on a flagship OLED. Aside from that, this is an excellent television that I would recommend.
Response from lg.comBy LG, July 14, 2026
Hi, Rob! We are absolutely thrilled to hear how much you are enjoying the breathtaking picture quality, vibrant contrast, and responsive performance on your stunning new LG OLED65C5PUA TV! It is wonderful knowing it has elevated your movie and television nights so beautifully. We hear you loud and clear regarding the desire for a backlit remote to make those cozy nighttime viewing sessions even better, and we will definitely share this valuable feedback with our product development team for future innovations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding Feature-Rich Television!!
on July 8, 2026
Posted by: astar49
Crisp, clear, bright picture across entire screen. I enjoy the large selection of apps available. WebOS is feature-rich and easy to use. I’m still exploring all the available options. LG Gallery displays works of art that can be left on to look like a painting on the wall. Very impressive. The high definition 4K picture quality is amazing!
Response from lg.comBy ^Rich, LG Digital Care Team, July 11, 2026
Hello there, Astar! Thanks for sharing your thoughts. Great to hear your TV is delivering that bright, detailed picture and all the smart features you’re enjoying. If you ever need help in the future, @LGUSSupport is always here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com