Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
2 batteries 1 Junk
on April 4, 2022
Posted by: TheGersh13
from Wapak Ohio
First half a the season last year they did great. I could mow my yard twice on one charge. Now one of the batteries dies after 5 minutes off mowing.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, April 5, 2022
Hello,
We appreciate your feedback on the DCB210-2 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4156801. I look forward to hearing from you.
DEWALT® Support
We appreciate your feedback on the DCB210-2 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4156801. I look forward to hearing from you.
DEWALT® Support
Written by a customer while visiting dewalt.com
Customer Rating
1
Defective
on April 3, 2022
Posted by: StanW70731
from El Dorado, AR
Got these with the mower last summer, and the first mow I could do nearly my entire 1/4 yard. The next few times, I was able to do less and less. This year, the mower won't even go 5 feet before dying, even though the batteries show 3 bars. The other battery packs I use with drills will go at least 20 minutes so it ism't the mower.
No, I would not recommend this to a friend.
Response from dewalt.comBy Roxy, DEWALT® Social Media Team, February 3, 2023
Hello StanW70731, I appreciate your feedback on the 20V MAX* XR® 10.0Ah Lithium Ion Battery (2 PK) (DCB210-2) and I'm sorry to hear your mower is no longer working.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and reference ticket # 6451476 so we have all information available from your review.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and reference ticket # 6451476 so we have all information available from your review.
Written by a customer while visiting dewalt.com
Customer Rating
2
Battery life = not very good
on March 19, 2022
Posted by: Staccato
from Austin, TX
I purchased my 21" mower exactly one year ago. This spring, the batteries won't spin the blade for more than 2 seconds. A set of batteries should last the average homeowner with less than 1/4 acre at least two or three years - particularly given the cost.
No, I would not recommend this to a friend.
Response from dewalt.comBy Sherri C, Customer Service , March 30, 2022
Hi Staccato
We appreciate your feedback on the batteries and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 4118165. I look forward to hearing from you.
Best Regards
Sherri C
DEWALT
We appreciate your feedback on the batteries and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 4118165. I look forward to hearing from you.
Best Regards
Sherri C
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
LOVE Dewalt, Hate these batteries
on March 7, 2022
Posted by: MattSim1
from Charlotte, NC
I am a huge Dewalt fan. Every single power tool I own is Dewalt and up until now I've been very pleased with them. The lawn mower and these batteries are awful. I dropped a lot of money on these two batteries and now just a few months and a handful of cuttings the batteries will not charge. I'm not sure I can make myself buy two more batteries at this price only to be let down again.
Dewalt should recall these batteries and/or replace them at no cost to consumers. The reviews are horrible all over the internet. At this point I'm willing to begin looking at other tool brands.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, March 31, 2022
Hello,
We appreciate your feedback on the and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4125513. I look forward to hearing from you.
DEWALT® Support
We appreciate your feedback on the and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4125513. I look forward to hearing from you.
DEWALT® Support
Written by a customer while visiting dewalt.com
Customer Rating
1
Not Happy
on November 11, 2021
Posted by: Tsutton
from Georgia
When I first purchased the mower, it worked great. I was well pleased with it's performance. After about a month I began experiencing problems with battery life. One battery was fine, the other dead. I could only get half the yard mowed. I wrote support and after several attempts, finally was able to get a battery promised. My purchase was two 10 amh batteries, they want to send me a 9 amh now or I can wait until sometime next year for a 10 amh. I can't wait until next year to mow my yard! Left with no other choice I chose the 9 amh. Reluctantly and not at all happy about that!!! But I need a battery now. I am informed that one is on its way and will be here 10-14 days. We'll it's past that and still no battery!!! I am not asking for something free, but I would have thought that you would have upped the amh for my troubles, not lessened it!!! I am beginning to regret buying all the Dewalt things that I have!!! I should have stuck with Milwaukee
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
5
Great batteries!
on October 24, 2021
Posted by: Mape
from NNJ
I bought a push type lawn mover sometime spring that came with 2 of this batteries.
Even I see others having problem, luckily mines are working perfectly. I use 'em daily on the jobsite. I have a lots of DeWalt tools and they fit on almost all of them except the radio.
It's a bit bulky on the impact but it's really great for power hungry tools...
Even I see others having problem, luckily mines are working perfectly. I use 'em daily on the jobsite. I have a lots of DeWalt tools and they fit on almost all of them except the radio.
It's a bit bulky on the impact but it's really great for power hungry tools...
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
almost useless
on September 25, 2021
Posted by: cj spag
these came with my dewalt mower and dont last more than 20min . thankfully i have plenty of 6amp flex batteries . but i have no recourse on these batteries . i would have to return the mower too .
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
1
Didn't work for very long
on August 24, 2021
Posted by: CoolingManatee
from Alexandria, IN
Bought a lawnmower that came with two of these batteries they both worked for a little over two months and randomly one stopped charging it won't charge past one bar and dewalt will only offer me two 5ah batteries to replace the one that's messing up. Problem is I could mow my entire yard without having to swap batteries if I took them up on the 5ah batteries then I'd have to stop in the middle of mowing and swap one of the 5ah batteries and in the end I'd be charging three batteries for next time which is just ridiculous. In my opinion if you can't replace the battery with the one I bought then you should give me the one above it like a 12ah flexvolt. I shouldn't be downgraded because you failed in quality control and can't keep your crap batteries in stock
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com