Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
3
1 Star
53
13%of customers recommend this product.
(
5 out of
38)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
LOVE Dewalt, Hate these batteries
on March 7, 2022
Posted by: MattSim1
from Charlotte, NC
I am a huge Dewalt fan. Every single power tool I own is Dewalt and up until now I've been very pleased with them. The lawn mower and these batteries are awful. I dropped a lot of money on these two batteries and now just a few months and a handful of cuttings the batteries will not charge. I'm not sure I can make myself buy two more batteries at this price only to be let down again.
Dewalt should recall these batteries and/or replace them at no cost to consumers. The reviews are horrible all over the internet. At this point I'm willing to begin looking at other tool brands.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, March 31, 2022
Hello,
We appreciate your feedback on the and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4125513. I look forward to hearing from you.
DEWALT® Support
We appreciate your feedback on the and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4125513. I look forward to hearing from you.
DEWALT® Support
Written by a customer while visiting dewalt.com
Customer Rating
1
2 batteries 1 Junk
on April 4, 2022
Posted by: TheGersh13
from Wapak Ohio
First half a the season last year they did great. I could mow my yard twice on one charge. Now one of the batteries dies after 5 minutes off mowing.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, April 5, 2022
Hello,
We appreciate your feedback on the DCB210-2 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4156801. I look forward to hearing from you.
DEWALT® Support
We appreciate your feedback on the DCB210-2 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email me at wecare@sbdinc.com and reference ticket # 4156801. I look forward to hearing from you.
DEWALT® Support
Written by a customer while visiting dewalt.com
Customer Rating
1
Not Happy
on November 11, 2021
Posted by: Tsutton
from Georgia
When I first purchased the mower, it worked great. I was well pleased with it's performance. After about a month I began experiencing problems with battery life. One battery was fine, the other dead. I could only get half the yard mowed. I wrote support and after several attempts, finally was able to get a battery promised. My purchase was two 10 amh batteries, they want to send me a 9 amh now or I can wait until sometime next year for a 10 amh. I can't wait until next year to mow my yard! Left with no other choice I chose the 9 amh. Reluctantly and not at all happy about that!!! But I need a battery now. I am informed that one is on its way and will be here 10-14 days. We'll it's past that and still no battery!!! I am not asking for something free, but I would have thought that you would have upped the amh for my troubles, not lessened it!!! I am beginning to regret buying all the Dewalt things that I have!!! I should have stuck with Milwaukee
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
2
Battery life = not very good
on March 19, 2022
Posted by: Staccato
from Austin, TX
I purchased my 21" mower exactly one year ago. This spring, the batteries won't spin the blade for more than 2 seconds. A set of batteries should last the average homeowner with less than 1/4 acre at least two or three years - particularly given the cost.
No, I would not recommend this to a friend.
Response from dewalt.comBy Sherri C, Customer Service , March 30, 2022
Hi Staccato
We appreciate your feedback on the batteries and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 4118165. I look forward to hearing from you.
Best Regards
Sherri C
DEWALT
We appreciate your feedback on the batteries and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 4118165. I look forward to hearing from you.
Best Regards
Sherri C
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
2
Lasted one year
on April 6, 2022
Posted by: Lumz
from Portland, Oregon
I received two of these batteries with my Dewalt mower last year. I did not have an issue until I started to use them this season. They will not last more than half an hour without dying.
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 7, 2023
Hello.
I appreciate your feedback on the batteries and I'm sorry to hear they are not lasting. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6472789) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the batteries and I'm sorry to hear they are not lasting. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6472789) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
1
Battery Died after 10 uses
on April 24, 2022
Posted by: Stephen MW
from Maryland
Like so many other reviews, one of the two batteries that came with the mower died and simply will not charge back up for some reason. I have to use a 5AH battery to supplement, but that does not give me near enough run time to cover even my flat quarter acre (and I don't even use the self-paced feature). Very upset - given how expensive these batteries are to replace, they should be covered under some sort of warrant
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 7, 2023
Hello Stephen.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6471386) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6471386) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries went bad after 1 summer
on May 17, 2022
Posted by: sambog68
from Denver, CO
These batteries worked great on my DeWalt self propelled lawn mower last year. When I tried to mow my lawn this year, I am getting 15 minutes of runtime before they lose charge. I started to upgrade my tools a few years ago and chose DeWalt somewhat based on quality. Not very impressed with this product - a first (and hopefully last) disappointment brought to me by DeWalt...
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 1, 2023
Hello.
I appreciate your feedback on the batteries and I'm sorry to hear the run time. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6438732) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the batteries and I'm sorry to hear the run time. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6438732) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
1
Defective
on April 3, 2022
Posted by: StanW70731
from El Dorado, AR
Got these with the mower last summer, and the first mow I could do nearly my entire 1/4 yard. The next few times, I was able to do less and less. This year, the mower won't even go 5 feet before dying, even though the batteries show 3 bars. The other battery packs I use with drills will go at least 20 minutes so it ism't the mower.
No, I would not recommend this to a friend.
Response from dewalt.comBy Roxy, DEWALT® Social Media Team, February 3, 2023
Hello StanW70731, I appreciate your feedback on the 20V MAX* XR® 10.0Ah Lithium Ion Battery (2 PK) (DCB210-2) and I'm sorry to hear your mower is no longer working.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and reference ticket # 6451476 so we have all information available from your review.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and reference ticket # 6451476 so we have all information available from your review.
Written by a customer while visiting dewalt.com