Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
Batteries are faulty
on August 13, 2022
Posted by: Dagwood
from Anniston Al
Just like everyone else apparently the batteries are faulty, or something in the mower is killing one battery. Either way I've got to get some more batteries or a new mower... gas burner this time.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 22, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5521159.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Great mower bad batteries
on August 6, 2022
Posted by: Uconnhusky
from Charleston
The mower runs great but I’ve been through three bad batteries. Dewalt customer support has been good about replacing them under warranty but it’s an endless task they need to fix whatever is wrong with these batteries. They work for a few weeks and then I’ll hold a charge. Time to start over with a new battery product and replace all the bad ones out there.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, August 8, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5135642. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5135642. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Same issue as others
on June 14, 2022
Posted by: AnnoyedMower
Bought my mower last year and the batteries were fine. First mow of the season it felt like the mower died quicker, but chalked it up to be longer grass due to all the rain.
Now one of the batteries won't last 5 minutes. I can pop in a 5 AH battery along with the other 10 AH battery and finish mowing whole yard without a problem.
I opened up a support ticket on this and hope to hear back from DeWalt.
Response from dewalt.comBy CS, September 30, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5594405.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
New battery with mower won’t charge - frustrating
on June 4, 2022
Posted by: G123
from Louisiana
I bought the DeWalt mower and love it but one of the 10ah batteries only fully charged twice. Love the mower but not the battery.
Response from dewalt.comBy Frank, Customer Service, August 9, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5150396. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5150396. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries went bad after 1 summer
on May 17, 2022
Posted by: sambog68
from Denver, CO
These batteries worked great on my DeWalt self propelled lawn mower last year. When I tried to mow my lawn this year, I am getting 15 minutes of runtime before they lose charge. I started to upgrade my tools a few years ago and chose DeWalt somewhat based on quality. Not very impressed with this product - a first (and hopefully last) disappointment brought to me by DeWalt...
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 1, 2023
Hello.
I appreciate your feedback on the batteries and I'm sorry to hear the run time. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6438732) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the batteries and I'm sorry to hear the run time. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6438732) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
1
Battery Died after 10 uses
on April 24, 2022
Posted by: Stephen MW
from Maryland
Like so many other reviews, one of the two batteries that came with the mower died and simply will not charge back up for some reason. I have to use a 5AH battery to supplement, but that does not give me near enough run time to cover even my flat quarter acre (and I don't even use the self-paced feature). Very upset - given how expensive these batteries are to replace, they should be covered under some sort of warrant
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 7, 2023
Hello Stephen.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6471386) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6471386) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries died
on April 20, 2022
Posted by: Gary1966
from Aberdeen, NC
Purchased lawn mower with 10AMP batteries. Batteries died on 3rd time at bat. Figured batteries were not properly charged. Used 2 of my 9AMP batterie to complete the task. Following weekend after ensuring batteries are fully charge. Lawn mower did not go 10 feet before dying. One battery indicted it was dead. Attempted to charge several times and use with other tools, resulting in battery failure.
Please fix or Replace
Gary Smith
Please fix or Replace
Gary Smith
I would recommend this to a friend!
Response from dewalt.comBy Maria, Social Media, February 7, 2023
Hello Gary.
I appreciate your feedback on the product and I'm sorry to hear about the battery issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6474936) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the product and I'm sorry to hear about the battery issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6474936) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com
Customer Rating
2
Lasted one year
on April 6, 2022
Posted by: Lumz
from Portland, Oregon
I received two of these batteries with my Dewalt mower last year. I did not have an issue until I started to use them this season. They will not last more than half an hour without dying.
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, February 7, 2023
Hello.
I appreciate your feedback on the batteries and I'm sorry to hear they are not lasting. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6472789) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
I appreciate your feedback on the batteries and I'm sorry to hear they are not lasting. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6472789) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thank you, Maria DEWALT Social Rep.
Written by a customer while visiting dewalt.com