Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
I have 2 of these 20v 10 AH batteries
on May 7, 2023
Posted by: Tmac001
from Canada
I bought an electric lawnmower from dewalt less than a year ago. Towards the end of the mowing season my mower wouldn’t last any longer than 15 minutes. Now as I prepare for this summer one of my batteries will not even hold a charge. I can never get ahold of anyone to help with service. This mower is not worth it.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT, May 9, 2023
Hello Tmac001. I appreciate your feedback on the Batteries and I'm sorry to hear one is no longer charging. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #7100916 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
1
Do Not Buy! 2 of 3 of mine went bad within a year!
on April 20, 2023
Posted by: chris26
from Richmond, VA
Something is up with these batteries. I had 2 and one was bad right off the bat. I got a replacement. I took care of the batteries and put them in a conditioned storager room where they were not exposed to any extreme temperatures. The battery went dead within the first year of having it. I am so disappointed with them. Additionally, the batteries are very expensive and there aren't even good knock-off replacements to buy. I am stuck with a lawnmower (that had an expensive piece fall off of the handle) and tweo bad batteries out of three within a year. Dewalt needs to do better. This product is subpar and ruins their reputation as a quality brand. Make quality products or do not make it at all. I am not a heavy user. I was mowing a slightly smaller then average lawn in the city and honestly, I do not mow that often.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT, April 20, 2023
Hello chris26. I appreciate your feedback on the DCB210-2 batteries and I'm sorry to hear about this issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6950988 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty batteries
on February 25, 2023
Posted by: Sara
from Texas
After 6 times mowing my yard the batteries dk not last more than 10-15 minutes it’s very annoying as when we bought it, the manual said it will last at least 1h. Looks like many have the same issue and it might be an issue from the factory.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® Social Media Team, February 28, 2023
Hello Sara. I appreciate your feedback on the batteries and I'm sorry to hear of the issue you are experiencing. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6606311 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
5
Amazing batteries
on February 2, 2023
Posted by: Gary327
from El Paso, TX
These batteries have become a game changer! If you’re tired of constantly charging batteries I would definitely recommend these! They charge quick and last forever I can easily use the battery on a single charge for multiple days on the job site.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries are terrible they send with a product my
on January 3, 2023
Posted by: Batterysucksendmebigger1
from Joplin mo
And weed eater and blower seem to be okay but the battery they send with them does not last I use a blower for 20 minutes and it was dead and the weed eater within 15 minutes and that was the two 2ah battery
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, January 9, 2023
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 6293850. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 6293850. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
3
Good mower, bad batteries
on September 15, 2022
Posted by: Edinnc
from North Carolina
Good mower, strong steel deck, good motor. Bad battery system. Needs the better flexvolt system with the mower. Only 1/4 to half an acre cutting per charge? Not so good... Comes with two batteries with single charge station for each battery. Takes overnight charging... First mower had to go back since an overnight charge only gave 9 minutes cutting time. Second mower better but still lacking on battery capability. Even cutting at a fast walking pace I only get about 1/2 an acre cutting with two of us taking turns to cut.
I would recommend this to a friend!
Response from dewalt.comBy CS, September 21, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5511987.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Dissappointing performance
on September 3, 2022
Posted by: TeddyM
from Denver, CO
I bought the push mower with two batteries and had one battery failure and one battery with simply poor charge retention.
The cost to replace them is practically cost prohibitive as well. I've just been using my smaller 2Ah and 5Ah batteries to get my mowing done.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 9, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5412935.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Great mower, terrible battery
on August 13, 2022
Posted by: EddieBama
from AL
Worked fine this spring. Now I have to charge twice to cut both the front and back yard. Also overheats, which it didn’t used to do. Be nice to have a battery that you don’t have to charge for 3 hours to work for 30 mins.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 22, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5521159.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com