Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
3
1 Star
53
13%of customers recommend this product.
(
5 out of
38)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
Terrible Product
on September 30, 2023
Posted by: Jim2991
from Allison Park PA
I bought a Dewalt self propelled mower less than a month ago as I have mostly Dewalt tools and they have worked well for me in the past. Needless to day I am extremely disappointed, as this advertised as a 1 hour run time and I am getting less than 10 minutes of runtime the last few times I used it. I went on line to purchase additional batteries thinking that may be the reason but after looking at so many similar reviews I suspect it is the dewalt product. I was willing to pay more for this mower relying on the brand reputation, but I feel that I got a bait and switch with this product.
Response from dewalt.comBy Thanks, Deeris DEWALT, Thanks, Deeris DEWALT, October 2, 2023
Hello Jim2991, I appreciate your feedback on the batteries DCB210-2 and I'm sorry to hear they are not providing the runtime advertised. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries fail quickly
on November 17, 2023
Posted by: WutBattery
I have 8 of these batteries, accumulated over 2 years. Now only 1 works.
Response from dewalt.comBy frank, November 19, 2023
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
DEWALT
FRANK
customer care
Thanks
DEWALT
FRANK
customer care
Written by a customer while visiting dewalt.com
Customer Rating
1
One battery will not charge.
on November 19, 2023
Posted by: CLE23
from Cleveland, OH
Two batteries came with lawn mower purchased 07/2023, Less then 10 mowings of a small yard and one of the batteries will no longer charge. First time I have ever had a problem with a DeWalt batter.
Response from dewalt.comBy DEWALT, November 20, 2023
Hello CLE23, I appreciate your feedback on the DCB210-2 and I'm sorry to hear the batteries no longer charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Roxy DEWALT
Thank you, Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Very poor batteries
on November 28, 2023
Posted by: Kb15
from Washington
Bought mower last year, had troubles with mower first time out where it completely stopped. After getting it replaced I have gone through 3 batteries and I’m not sure I’d let myself buy another at this point.
Response from dewalt.comBy Lee, November 29, 2023
Hello Kb15. I appreciate your feedback on the DCB210-2 batteries and I'm sorry to hear about the trouble you are having. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty battery
on December 11, 2023
Posted by: ShawnR
Bought the DeWalt lawnmower year ago came with 2 of this batteries. Have used not even 20 times. One of the two batteries that came with it recently failed charge, The charger light indicator doesn't blink it indicates it's fully charged, which it's not.
Response from dewalt.comBy Mike, December 13, 2023
Hello ShawnR. I appreciate your feedback on the 20V MAX* XR® 10Ah Battery (2 PK) DCB210-2 and I'm sorry to hear that one of the two batteries that came with it recently failed charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting dewalt.com
Customer Rating
1
Junk batteries
on December 21, 2023
Posted by: Robert 2
I bought this lawn mower over a year ago already the batteries are dead.DCB210 batterie I am very disappointed in DeWalt products and to replace these batteries are ridiculous price I think they should cover me under warranty.
Response from dewalt.comBy Lee, December 22, 2023
Hello Robert. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the DCB210-2 Batteries. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Warning stay away from this product.
on April 16, 2024
Posted by: Redz
from Ohio
My wife bought me the mower with these batteries.
They are awful didn't last a year steer clear of these as they cannot handle the heat and usage.
As an electrical engineer I can see the fault in the design. Product is less than poor, it should never have been offered. I have had one battery replace just to fail again. If the batteries are using in something less than a mover they may function fine, but not in this application.
They are awful didn't last a year steer clear of these as they cannot handle the heat and usage.
As an electrical engineer I can see the fault in the design. Product is less than poor, it should never have been offered. I have had one battery replace just to fail again. If the batteries are using in something less than a mover they may function fine, but not in this application.
Response from dewalt.comBy frank, April 17, 2024
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
DEWALT
FRANK
customer care
Thanks
DEWALT
FRANK
customer care
Written by a customer while visiting dewalt.com
Customer Rating
1
Tools are great, batteries - not so much
on April 17, 2024
Posted by: ddoss12
I've had to come back twice in one year to ask for replacements to these batteries that came in my lawnmower set. I have always used DeWalt tools and been very impressed, but at this point I'm very disappointed in the results provided by these batteries - impacting my ability to work with my DeWalt tools.
Response from dewalt.comBy Lee, May 7, 2024
Hello DJ. I appreciate your feedback on the
DCB210-2 and I'm sorry to hear about the issue with your batteries. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
DCB210-2 and I'm sorry to hear about the issue with your batteries. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com