Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
Bad batteries
on July 19, 2023
Posted by: Ttilkens
Got a push lawn mower a couple weeks ago, said to have up to 1hr of runtime. First use the mower was working perfect, but batteries died after 25min. Took three charges and multiple days just to finish one cut of my lawn. Have many other dewalt tools, but this was a serious disappointment.
No, I would not recommend this to a friend.
Response from dewalt.comBy Dani, DEWALT®, July 21, 2023
Hello Tom, I appreciate your feedback on the DCB210-2 20V MAX* XR® 10Ah Battery (2 PK) and I'm sorry to hear the batteries died after 25 min. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Dani.
Thank you, Dani.
Written by a customer while visiting dewalt.com
Customer Rating
4
Awesome mower
on July 14, 2023
Posted by: Emerald Isa
from Ontario, Canada
I love my lawnmower. Green and make strong, but it’s one second summer now and batteries are not lasting anymore. Cut more with the 5ah batteries than with the 10ah. Please help. I cost almost as much for batteries than a mew mower
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty batteries
on July 10, 2023
Posted by: JuanS2
from Dallas TX
I bought the DEWALT mower and really enjoyed how effective it was to cutting my lawn. Now I have to keep charging the batteries and this has turned into a 2 day process to cut front and back.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, July 10, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCB210-2) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7626862 so we have all information available for your review.
Thanks
FRANK
DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7626862 so we have all information available for your review.
Thanks
FRANK
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty batteries
on June 21, 2023
Posted by: Soo 300
from Eau Claire wi
I purchased a Dewalt mower DCMWP233 last summer. It worked great, pulled the unit out this year and found the batteries wouldn't run the mower. Chared them again and and tried them in my chain saw. Found the batteries wouldn't hold a charge and are junk. The batteries were fully charged before I stored them in the house for the winter.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, June 21, 2023
Hello.
We appreciate your feedback on the DCB210-2 and we are sorry to hear about the issues that you are having with your unit. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7442967 so we have all information available from your review. We look forward to hearing from you so we may assist you with a solution.
Thanks,
Jessica
DEWALT
We appreciate your feedback on the DCB210-2 and we are sorry to hear about the issues that you are having with your unit. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7442967 so we have all information available from your review. We look forward to hearing from you so we may assist you with a solution.
Thanks,
Jessica
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Battery ruins the mower experience
on June 14, 2023
Posted by: David1981
from McKinney TX
Bought a DeWALT 20V lawn mower (DCMWP233) for our small lawn. Love the mower, but one of the 10Ah batteries quit charging during the first summer. Now we try to mow with other 10Ah battery and a 4Ah battery paired up, but that doesn't work well. Too bad, because its a good mower. I'm totally in the DeWALT camp on tools, but this has been an expensive disappointment. Not sure what to do.
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, June 15, 2023
Hello David.
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7400259) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria DEWALT
I appreciate your feedback on the battery and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7400259) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
20 Volt 10 amp Batteries are junk
on June 11, 2023
Posted by: TonyG
from Sidney
Bought the self propelled lawnmower April 2022. Went to use this season one of the batteries will not hold a charge at all. Mower runs fine with 2 5 amp batteries this tells me the problem is the bad 10 amp battery. Terribly frustrating and disappointing battery has a 2021 date on it. Feel like Dewalt owes me a new battery so I don’t have to pay almost half of what the mower costs for new ones. Arrrrrrrgh!
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® , June 12, 2023
Hello TonyG. I appreciate your feedback on the DCB210 batteries, and I'm sorry to hear one of the batteries is no longer charging. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #7365857 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
1
Not good
on May 28, 2023
Posted by: Weekend Yard Warrior
from Hudson Valley, NY
Bought the 21.5 inch mower online in September 2021. Batteries have never lasted anywhere close to an hour, requiring multiple stops to charge. Are stored inside my utility room in the off-season at room
temperature. This season, they are down to 15-20 minutes with regular use, and now every time they are taken out of the machine they are hot and need to cool down before they will charge, adding to the delay. I spend the whole weekend just trying to get the grass cut. Very disappointing. Expected much much better from a company with the reputation of DeWalt.
temperature. This season, they are down to 15-20 minutes with regular use, and now every time they are taken out of the machine they are hot and need to cool down before they will charge, adding to the delay. I spend the whole weekend just trying to get the grass cut. Very disappointing. Expected much much better from a company with the reputation of DeWalt.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, May 31, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCB210) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7284064 so we have all information available for your review.
Thanks
FRANK
DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7284064 so we have all information available for your review.
Thanks
FRANK
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible batteries
on May 24, 2023
Posted by: Wwjake35
from Firestone, CO
I purchase a DEWALT mower last year and had no problems with it. Now that I am trying to use it this year the batteries will not hold a charge to even start the mower. This is not acceptable for batteries to work one season on a battery power mower!!
Response from dewalt.comBy CS, May 25, 2023
"Hello.Thank you for your feedback regarding DCB210-2. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 7235135,so all information is easily available for the agent to assist you further.
Thanks, Mitzy DEWALT Social Media Team
Thanks, Mitzy DEWALT Social Media Team
Written by a customer while visiting dewalt.com