Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
Very poor batteries
on November 28, 2023
Posted by: Kb15
from Washington
Bought mower last year, had troubles with mower first time out where it completely stopped. After getting it replaced I have gone through 3 batteries and I’m not sure I’d let myself buy another at this point.
Response from dewalt.comBy Lee, November 29, 2023
Hello Kb15. I appreciate your feedback on the DCB210-2 batteries and I'm sorry to hear about the trouble you are having. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
One battery will not charge.
on November 19, 2023
Posted by: CLE23
from Cleveland, OH
Two batteries came with lawn mower purchased 07/2023, Less then 10 mowings of a small yard and one of the batteries will no longer charge. First time I have ever had a problem with a DeWalt batter.
Response from dewalt.comBy DEWALT, November 20, 2023
Hello CLE23, I appreciate your feedback on the DCB210-2 and I'm sorry to hear the batteries no longer charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Roxy DEWALT
Thank you, Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries fail quickly
on November 17, 2023
Posted by: WutBattery
I have 8 of these batteries, accumulated over 2 years. Now only 1 works.
Response from dewalt.comBy frank, November 19, 2023
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
DEWALT
FRANK
customer care
Thanks
DEWALT
FRANK
customer care
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible Product
on September 30, 2023
Posted by: Jim2991
from Allison Park PA
I bought a Dewalt self propelled mower less than a month ago as I have mostly Dewalt tools and they have worked well for me in the past. Needless to day I am extremely disappointed, as this advertised as a 1 hour run time and I am getting less than 10 minutes of runtime the last few times I used it. I went on line to purchase additional batteries thinking that may be the reason but after looking at so many similar reviews I suspect it is the dewalt product. I was willing to pay more for this mower relying on the brand reputation, but I feel that I got a bait and switch with this product.
Response from dewalt.comBy Thanks, Deeris DEWALT, Thanks, Deeris DEWALT, October 2, 2023
Hello Jim2991, I appreciate your feedback on the batteries DCB210-2 and I'm sorry to hear they are not providing the runtime advertised. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Do no buy
on September 15, 2023
Posted by: mpj77
from Augusta, GA
Have had 2 batteries die in less than 6 months. They have been used less than a dozen times in Dewalt Lawnmower and Blower.
No, I would not recommend this to a friend.
Response from dewalt.comBy Mike, Mike, September 18, 2023
Hello mpj77. I appreciate your feedback on the 20V MAX* XR® 10Ah Battery (2 PK) DCB210-2 and I'm sorry to hear that you have had 2 batteries that died in less than 6 months. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting dewalt.com
Customer Rating
1
20V MAX* XR® 10Ah Battery (2 PK)
on August 10, 2023
Posted by: Welby
from St. Louis, MO
I bought the Dewalt 20V Max 21" mower. Everything worked well for the first several months. However, the batteries now last at most about 15 minutes. I am often not able to finish even the front yard, and we have a SMALL lawn! I though Dewalt was known for quality, but this product has changed my perception. I am very disappointed.
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media , August 14, 2023
Hello.
I'm sorry to hear you are not happy with the run time of the batteries. We would like to get some more information to determine if there is an issue with the product. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, DEWALT
I'm sorry to hear you are not happy with the run time of the batteries. We would like to get some more information to determine if there is an issue with the product. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries are horrible
on July 22, 2023
Posted by: Stacy546
from Shawnee Kansas
I bought the mower, the first 2 mows worked great, and I mean great! The batteries lasted for the front and backyard. 3rd mow I couldn’t even get a 1/4 of the front yard mowed and it has been that way since. I love the mower but am so disappointed in the batteries. What you are charging for them is ridiculous, especially for those of us on a VERY tight budget. The mower was an investment for me to begin with but I can’t be spending that kind of money replacing batteries like they’re paper towels. Very disappointing.
Response from dewalt.comBy Frank, Customer Service, July 24, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCB210-2) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7731550 so we have all information available for your review.
Thanks
FRANK
DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7731550 so we have all information available for your review.
Thanks
FRANK
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Battery won't charge
on July 21, 2023
Posted by: Marley 31
from Almont mi
I have two of the batteries and they won't recharge. Frustrating because I have Dewalt everything else. The lawnmower was not worth the money. I'll have to buy a new lawnmower because it takes so long to cut my grass. If you get the lawnmower make sure you cut the grass ever other day and get lots of batteries.
No, I would not recommend this to a friend.
Response from dewalt.comBy Roxy, DEWALT® Support , July 25, 2023
Hello Marley 31, I appreciate your feedback on the 20V MAX* XR® 10Ah Battery (2 PK) (DCB210-2) and I'm sorry to hear the they won't take a charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Roxy
Thank you, Roxy
Written by a customer while visiting dewalt.com