Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
4
1 Star
56
15%of customers recommend this product.
(
6 out of
41)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
Faulty batteries!
on April 21, 2024
Posted by: Mgman
from Eugene, OR
We like Dewalt products, (polesaw, leaf blower, chainsaw are great!) so we bought a Dewalt mower with the included batteries only one year ago. Advertised as running a hour - awesome.
No so much! We ended up with another wasteful faulty battery situation, like others have mentioned. One battery drains from three bars to one within 2 to 4 passes mowing a relatively small lawn, while the other battery remains at three bars, so the mower cannot continue. Now trying to decide whether to switch to a different brand or take a chance and buy more of these batteries which are incredibly expensive and likely not worth the money at this point. So wasteful and disappointing!
No so much! We ended up with another wasteful faulty battery situation, like others have mentioned. One battery drains from three bars to one within 2 to 4 passes mowing a relatively small lawn, while the other battery remains at three bars, so the mower cannot continue. Now trying to decide whether to switch to a different brand or take a chance and buy more of these batteries which are incredibly expensive and likely not worth the money at this point. So wasteful and disappointing!
Response from dewalt.comBy frank, April 24, 2024
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
DEWALT
FRANK
customer care
Thanks
DEWALT
FRANK
customer care
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty battery
on April 20, 2024
Posted by: Smeekxa209
from Nebraska
[This review was collected as part of a promotion.] Bought the self propelled mower in the beginning of 2022 that came with these batteries. Like many others one of my batteries will not charge at all. The battery shows one bar but none of my Dewalt chargers will even detect the battery.
Response from dewalt.comBy DEWALT, May 3, 2024
Hello Smeekxa209, I appreciate your feedback on the DCB210-2 batteries and I'm sorry to hear the one isn't holding the charge. Your satisfaction is our top priority. Someone from our customer service team has been in contact with you via email to assist you further.
Thank you, Roxy
Thank you, Roxy
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible Batteries
on April 18, 2024
Posted by: Morales
from Pennsylvania
I bought the lawn mover and these batteries were included. I purchased the set 2 years ago, and now the batteries are not working!
Response from dewalt.comBy DEWALT, May 8, 2024
Hello Morales and thank you for your feedback with the DCB210 batteries and we apologize for the trouble you have had with them not working. Our customer service team has been in contact with you to reconcile this issue. Thank you and have a great day. Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Tools are great, batteries - not so much
on April 17, 2024
Posted by: ddoss12
I've had to come back twice in one year to ask for replacements to these batteries that came in my lawnmower set. I have always used DeWalt tools and been very impressed, but at this point I'm very disappointed in the results provided by these batteries - impacting my ability to work with my DeWalt tools.
Response from dewalt.comBy Lee, May 7, 2024
Hello DJ. I appreciate your feedback on the
DCB210-2 and I'm sorry to hear about the issue with your batteries. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
DCB210-2 and I'm sorry to hear about the issue with your batteries. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Warning stay away from this product.
on April 16, 2024
Posted by: Redz
from Ohio
My wife bought me the mower with these batteries.
They are awful didn't last a year steer clear of these as they cannot handle the heat and usage.
As an electrical engineer I can see the fault in the design. Product is less than poor, it should never have been offered. I have had one battery replace just to fail again. If the batteries are using in something less than a mover they may function fine, but not in this application.
They are awful didn't last a year steer clear of these as they cannot handle the heat and usage.
As an electrical engineer I can see the fault in the design. Product is less than poor, it should never have been offered. I have had one battery replace just to fail again. If the batteries are using in something less than a mover they may function fine, but not in this application.
Response from dewalt.comBy frank, April 17, 2024
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
DEWALT
FRANK
customer care
Thanks
DEWALT
FRANK
customer care
Written by a customer while visiting dewalt.com
Customer Rating
1
HAZARD
on March 4, 2024
Posted by: KEELY
BEWARE BATTERY EXPLODED AND CAUSED A GARAGE FIRE. SO SCARY.
Response from dewalt.comBy Mitzy, March 7, 2024
Hello Keely. We appreciate your feedback on the DCB210-2. We have reached out to you via email at the address you have provided and have assisted you with this issue. Thank you Mitzy, DEWALT.
Written by a customer while visiting dewalt.com
Customer Rating
1
Junk batteries
on December 21, 2023
Posted by: Robert 2
I bought this lawn mower over a year ago already the batteries are dead.DCB210 batterie I am very disappointed in DeWalt products and to replace these batteries are ridiculous price I think they should cover me under warranty.
Response from dewalt.comBy Lee, December 22, 2023
Hello Robert. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the DCB210-2 Batteries. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty battery
on December 11, 2023
Posted by: ShawnR
Bought the DeWalt lawnmower year ago came with 2 of this batteries. Have used not even 20 times. One of the two batteries that came with it recently failed charge, The charger light indicator doesn't blink it indicates it's fully charged, which it's not.
Response from dewalt.comBy Mike, December 13, 2023
Hello ShawnR. I appreciate your feedback on the 20V MAX* XR® 10Ah Battery (2 PK) DCB210-2 and I'm sorry to hear that one of the two batteries that came with it recently failed charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting dewalt.com