Customer reviews from dewalt.com
Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Average customer rating
1.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
3
1 Star
53
13%of customers recommend this product.
(
5 out of
38)
Customer Reviews for Dewalt - 20V MAX 10 Ah Lithium Ion Battery 2-Pack (DCB210-2)
Customer Rating
1
HAZARD
on March 4, 2024
Posted by: KEELY
BEWARE BATTERY EXPLODED AND CAUSED A GARAGE FIRE. SO SCARY.
Response from dewalt.comBy Mitzy, March 7, 2024
Hello Keely. We appreciate your feedback on the DCB210-2. We have reached out to you via email at the address you have provided and have assisted you with this issue. Thank you Mitzy, DEWALT.
Written by a customer while visiting dewalt.com
Customer Rating
1
Batteries are faulty
on August 13, 2022
Posted by: Dagwood
from Anniston Al
Just like everyone else apparently the batteries are faulty, or something in the mower is killing one battery. Either way I've got to get some more batteries or a new mower... gas burner this time.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 22, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5521159.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Great mower, terrible battery
on August 13, 2022
Posted by: EddieBama
from AL
Worked fine this spring. Now I have to charge twice to cut both the front and back yard. Also overheats, which it didn’t used to do. Be nice to have a battery that you don’t have to charge for 3 hours to work for 30 mins.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 22, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5521159.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Same issue as others
on June 14, 2022
Posted by: AnnoyedMower
Bought my mower last year and the batteries were fine. First mow of the season it felt like the mower died quicker, but chalked it up to be longer grass due to all the rain.
Now one of the batteries won't last 5 minutes. I can pop in a 5 AH battery along with the other 10 AH battery and finish mowing whole yard without a problem.
I opened up a support ticket on this and hope to hear back from DeWalt.
Response from dewalt.comBy CS, September 30, 2022
Hi, we're sorry to hear of the trouble you are having with your DCB210-2. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5594405.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Great mower bad batteries
on August 6, 2022
Posted by: Uconnhusky
from Charleston
The mower runs great but I’ve been through three bad batteries. Dewalt customer support has been good about replacing them under warranty but it’s an endless task they need to fix whatever is wrong with these batteries. They work for a few weeks and then I’ll hold a charge. Time to start over with a new battery product and replace all the bad ones out there.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, August 8, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5135642. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5135642. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Amazing batteries
on February 2, 2023
Posted by: Gary327
from El Paso, TX
These batteries have become a game changer! If you’re tired of constantly charging batteries I would definitely recommend these! They charge quick and last forever I can easily use the battery on a single charge for multiple days on the job site.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Faulty batteries
on February 25, 2023
Posted by: Sara
from Texas
After 6 times mowing my yard the batteries dk not last more than 10-15 minutes it’s very annoying as when we bought it, the manual said it will last at least 1h. Looks like many have the same issue and it might be an issue from the factory.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® Social Media Team, February 28, 2023
Hello Sara. I appreciate your feedback on the batteries and I'm sorry to hear of the issue you are experiencing. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6606311 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
1
Do Not Buy! 2 of 3 of mine went bad within a year!
on April 20, 2023
Posted by: chris26
from Richmond, VA
Something is up with these batteries. I had 2 and one was bad right off the bat. I got a replacement. I took care of the batteries and put them in a conditioned storager room where they were not exposed to any extreme temperatures. The battery went dead within the first year of having it. I am so disappointed with them. Additionally, the batteries are very expensive and there aren't even good knock-off replacements to buy. I am stuck with a lawnmower (that had an expensive piece fall off of the handle) and tweo bad batteries out of three within a year. Dewalt needs to do better. This product is subpar and ruins their reputation as a quality brand. Make quality products or do not make it at all. I am not a heavy user. I was mowing a slightly smaller then average lawn in the city and honestly, I do not mow that often.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT, April 20, 2023
Hello chris26. I appreciate your feedback on the DCB210-2 batteries and I'm sorry to hear about this issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6950988 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com