Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Average customer rating
4.3
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
207
4 Stars
57
3 Stars
15
2 Stars
20
1 Star
20
88%of customers recommend this product.
(
226 out of
257)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Customer Rating
5
Bought in 2022 and it still works great in 2025!
on May 24, 2025
Posted by: Andrews8497
Gender:Female
[This review was collected as part of a promotion.] We bought this trimmer 3/18/2022 and it is still working great!! We also bought the lawnmower too. We have been happy with all Greenworks products. I only came back to the website to buy more trimmer string.
Pros: Easy to Use, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible
on May 23, 2025
Posted by: Guest85
Bought this about two years and I absolutely hate it. The batteries die way to quickly. The leaf blower only lasts 5 minutes, the mower does in 10 to 15 minutes. The only thing I think I like is the weed eater. Not worth the money in my opinion. Thought this would work best for a yard that is small, but nope. If I could return my set I absolutely would.
Response from greenworkstools.comBy Greenworks, May 27, 2025
Hello Guest85.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy Ordering
on May 14, 2025
Posted by: Waffeluu
[This review was collected as part of a promotion.] The ordering process was super straightforward and the price was great. Will update once the product comes in!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great features
on May 14, 2025
Posted by: LindaS
from Niagara Falls, NY
Gender:Female
[This review was collected as part of a promotion.] Bought for me on Mother's Day. Love that trimmer spools are available and did buy additional spools for using with trimmer. So far very happy with the trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Greenworks a good brand
on May 10, 2025
Posted by: Green Trimmer
from Wisconsin
Gender:Female
[This review was collected as part of a promotion.] Don't have much to review got this as a gift getting ready to use it hope it works good
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Combo Trimmer and Blower
on April 30, 2025
Posted by: JohnnyJames
from Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Have not used it yet, but I think it will be GREAT!!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
False Advertising CHARGERS ARE NOT THE SAME
on April 27, 2025
Posted by: Falcon 007
from Ohio
The green charger shown in the pictures is not the charger we received. We were sent a cheaper black charger; we were not pleased with this bait and switch tactic.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 28, 2025
Hello Falcon 007.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unusable Battery Life
on April 12, 2025
Posted by: RunningOnEmpty
Gender:Male
Fresh out of the box not even able to cut my lawn for 15 minutes until it runs out of battery. Just enough to make you mad that you started to begin with and your yard looks worse than if you hadn’t done anything. I can only imagine the 5 Star reviews are bot reviews or people living in Barbie’s dream house sized mowing areas. Truth be told it’s a waste of money and even getting a second set of batteries won’t solve the problem as the charging time VASTLY outweighs the run time. Will be looking to return
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello RunningOnEmpty.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com