Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
99
4 Stars
23
3 Stars
11
2 Stars
13
1 Star
11
88%of customers recommend this product.
(
102 out of
116)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: Jen Bau
from Oklahoma City,Oklahoma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] A great value for the money and good quality lawn mower set.All of the products are easy to use,They are all cordless and comes with a battery,It has powerful blower ,trimmer and lawn mower cutting is excellent.This product are easy to store and build to last
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery issue
on March 12, 2021
Posted by: Chau
from CA
Battery went out so quickly. Call customer service since product is warranty they ship new battery out. Like many battery products often battery is the issue. I like the products here and will buy different tools. I give 3 stars because the product is really new purchase but customer service is ok
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 15, 2021
Hello Chau,
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: anonymous123
Verified Purchase:Yes
Nice lightweight tool, but the string became worn down within one use. I'm hoping that Greenworks will replace it.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Don’t let the ease fool ya
on June 19, 2024
Posted by: Marbar
Great weed trimmer. I am a weak 70 year old woman and have no problem getting the job done….. just saying.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Small Charger is a Let-Down
on August 14, 2018
Posted by: Johnny Deere
from Alamance, NC
I have not used battery-powered lawn tools before. The performance of the string trimmer and blower is about as expected and OK for a small residential property. The small "cell phone" looking charger is cheap and doesn't lock to battery. I recommend you get a kit with the large charger, or otherwise figure out the most economical way to get the big 29862 charger to use with your 24V tools, as you will be more satisfied.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks Customer Service , Greenworks Technical Support , August 15, 2018
Hello Johnny Deere
Thank you for taking the time to post your experience for this Greenworks 24V 12" String Trimmer + 330 CFM Axial Blower Combo.
A higher voltage battery does not provide additional runtime; it offers more power and torque. Each voltage platform has its own set of interchangeable tools and batteries but is not interchangeable across different voltage platforms.
A larger amp hour (Ah) will provide more run time, and you can use a larger amp hour battery in the G-24 24v voltage platform to increase run time.
If you would like to purchase an additional charger please do not hesitate to reach out to us at 888-909-6757 or visit our website at www.greenworkstools.com to order replacement parts.
Thank you for taking the time to post your experience for this Greenworks 24V 12" String Trimmer + 330 CFM Axial Blower Combo.
A higher voltage battery does not provide additional runtime; it offers more power and torque. Each voltage platform has its own set of interchangeable tools and batteries but is not interchangeable across different voltage platforms.
A larger amp hour (Ah) will provide more run time, and you can use a larger amp hour battery in the G-24 24v voltage platform to increase run time.
If you would like to purchase an additional charger please do not hesitate to reach out to us at 888-909-6757 or visit our website at www.greenworkstools.com to order replacement parts.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LAST LONG ON A CHARGE
on July 15, 2020
Posted by: ROBFROMPV
from HYDE PARK NY
Gender:Male
Bought about a month ago and makes work easier without the need for cord or gas. Can use anywhere because of this
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com