Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: anonymous123
Verified Purchase:Yes
Nice lightweight tool, but the string became worn down within one use. I'm hoping that Greenworks will replace it.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Don’t let the ease fool ya
on June 19, 2024
Posted by: Marbar
Great weed trimmer. I am a weak 70 year old woman and have no problem getting the job done….. just saying.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Small Charger is a Let-Down
on August 14, 2018
Posted by: Johnny Deere
from Alamance, NC
I have not used battery-powered lawn tools before. The performance of the string trimmer and blower is about as expected and OK for a small residential property. The small "cell phone" looking charger is cheap and doesn't lock to battery. I recommend you get a kit with the large charger, or otherwise figure out the most economical way to get the big 29862 charger to use with your 24V tools, as you will be more satisfied.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks Customer Service , Greenworks Technical Support , August 15, 2018
Hello Johnny Deere
Thank you for taking the time to post your experience for this Greenworks 24V 12" String Trimmer + 330 CFM Axial Blower Combo.
A higher voltage battery does not provide additional runtime; it offers more power and torque. Each voltage platform has its own set of interchangeable tools and batteries but is not interchangeable across different voltage platforms.
A larger amp hour (Ah) will provide more run time, and you can use a larger amp hour battery in the G-24 24v voltage platform to increase run time.
If you would like to purchase an additional charger please do not hesitate to reach out to us at 888-909-6757 or visit our website at www.greenworkstools.com to order replacement parts.
Thank you for taking the time to post your experience for this Greenworks 24V 12" String Trimmer + 330 CFM Axial Blower Combo.
A higher voltage battery does not provide additional runtime; it offers more power and torque. Each voltage platform has its own set of interchangeable tools and batteries but is not interchangeable across different voltage platforms.
A larger amp hour (Ah) will provide more run time, and you can use a larger amp hour battery in the G-24 24v voltage platform to increase run time.
If you would like to purchase an additional charger please do not hesitate to reach out to us at 888-909-6757 or visit our website at www.greenworkstools.com to order replacement parts.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LAST LONG ON A CHARGE
on July 15, 2020
Posted by: ROBFROMPV
from HYDE PARK NY
Gender:Male
Bought about a month ago and makes work easier without the need for cord or gas. Can use anywhere because of this
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great little trimmer for the price.
on August 16, 2020
Posted by: Anonymous
from Medford NJ
Gender:Male
Solid little hand trimmer. Battery lasts just long enough for me to finish our large yard. Only negative is that it eats the string up quickly. I find myself stopping often to reel out more string.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Light and versatile combo
on October 10, 2020
Posted by: Mike SJ
from San Jose, CA
I used this for a few months and had no problem at all. The trimmer is very versatile with its tilting head that can edge and also trim weed. The wheel makes all the difference when it comes to edging as you don’t have to keep the unit in the air all the time.
The blower is very good too with the variable speed as you press more on the button. I use it all the time to dust off my garage. It’s very light.
My only complaint is that they both come with a single 24V battery to share. The blower is not as powerful as some corded blowers, but I will take the cordless portability over power any day.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Runs off the same battery as the one that fits my Greenworks drill driver!
on October 15, 2020
Posted by: DK in GA
from Gainesville, GA.
I was so excited to see this tool runs off the same battery as my drill driver! How cool is that. One battery, many tools!
This string trimmer is perfect for me and my little yard. Just enough to get it done w/ minimal effort. Also impressed by the power. Haven't bogged it down yet!
This string trimmer is perfect for me and my little yard. Just enough to get it done w/ minimal effort. Also impressed by the power. Haven't bogged it down yet!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com