Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Customer Rating
5
Lightweight, easy to use, plenty of power for small jobs
on September 7, 2021
Posted by: DanielO
from San Diego, CA
I bought this trimmer one month ago and have used it weekly to clean up the edging around my yard. It is lightweight, easy to use, and has plenty of power and charge to clean up my entire (small) yard. For those looking for an affordable, eco yard-trimming solution, I recommend it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Weed Eater!!!
on February 3, 2022
Posted by: Anonymous
from Homestead FL
Gender:Male
This thing RIPs, as my aunt found out about greenworks thru her friend's, the ended up being amazing light weight, easy to use, not to mention powerful, and I come from gas machine world
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Klbshack
Verified Purchase:Yes
I love the light weight and the adjustable position option. Now, i look for places un the yard to edge.
Written by a customer while visiting greenworkstools.com
Posted by: BigR
from Michigan
Verified Purchase:Yes
This is our 4th Greenworks tool and just like all the others it delivers above and beyond all expectations. Only downside is the cheep string it comes with.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Timc412
from Pittsburgh, pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! Defintiely as expected and works prefectly!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY
on September 15, 2024
Posted by: AWFUL
from Indiana
Gender:Male
I purchased this trimmer, but the auto feeding doesn’t work, so consequently, I have to continuously stop, take the head apart, and manually pull out the string to keep trimming. This is a waste of a tremendous amount of time and string. This is the absolute worst. Don’t buy it.
Response from greenworkstools.comBy Greenworks, September 16, 2024
Hello AWFUL,
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery issue
on March 12, 2021
Posted by: Chau
from CA
Battery went out so quickly. Call customer service since product is warranty they ship new battery out. Like many battery products often battery is the issue. I like the products here and will buy different tools. I give 3 stars because the product is really new purchase but customer service is ok
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 15, 2021
Hello Chau,
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com