Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: Daniel_cpa
Gender:Male
Verified Purchase:Yes
Replacing my old greenworks corded trimmer with battery model. Only complaint with the old was cord hassles. Battery model makes yard work peachy.
Written by a customer while visiting greenworkstools.com
Posted by: js135
Verified Purchase:Yes
Great little trimmer and edger for a small yard. Adjustable head makes it easy to meet a variety of trimming needs.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
String feed is lousy
on April 16, 2022
Posted by: Bbop
from Vancouver, Wa
Gender:Female
This is the 2nd trimmer I've purchased - the first one (I thought was single string, it was a duel. Guess it was my error. The 2nd one I just received on the 15th.) Just began to edge and the string was gone? Tried to get it to feed per instruction book - nothing. I am a 75 year old female and have been dragging a corded trimmer around. Thought how nice and easy this would be! Wrong! I couldn ' t get the spool lid off, my 78 year old dis-abled husband helped, got the line back out. Five minutes using it the same thing happened.
I have a Greenworks mower and blower that I love, so figured the string trimmer would be great too!
Definitely not happy and do not recommend it.
Bobbye in Washington State
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Bobbye,
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Impossible to get spool replacement
on June 7, 2022
Posted by: Leon 362
from Winston Salem, NC
Gender:Male
Bought 2 month go and it's came without replacement spool. Part number for spool technical support providing 2930102 not correct. Impossible to order and even put back order.
Response from greenworkstools.comBy Greenworks, Customer Care, June 7, 2022
Hello Leon 362,
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money on this!
on August 3, 2022
Posted by: KentJD
from Chicago, IL
Gender:Male
I got this trimmer as a deal with my GW mower. The convenience and freedom of going cordless was very appealing. However, from the time of its very first use, this piece of crap has been nothing but frustrating. No matter how many times you bump the spool (pro tip...DO NOT BUY A BUMP TRIMMER!) the dual lines constantly end up retreating inside the trimmer causing you to have to constantly stop, open up the spool, and reset them, only to have it happen again minutes later. I have read and re-read the manual, watched countless videos, and attempted to fix this thing numerous times to no avail. Bottom line...it's JUNK, plain and simple.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 4, 2022
Hello there,
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: Frederick Forczyk
Verified Purchase:Yes
You need to get this light weight trimmer. This tool hasto be one of my favorite . Helps me like aprofessional lawn care service. I just love it.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing product!
on March 23, 2025
Posted by: Phil_lip007
from Wooster, OH
Gender:Male
[This review was collected as part of a promotion.] I’ve had this product for some time now and it’s been great! The mower is lightweight and easy to use, the weed eater slices like butter, and the leaf blower is the best I’ve ever owned!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unusable Battery Life
on April 12, 2025
Posted by: RunningOnEmpty
Gender:Male
Fresh out of the box not even able to cut my lawn for 15 minutes until it runs out of battery. Just enough to make you mad that you started to begin with and your yard looks worse than if you hadn’t done anything. I can only imagine the 5 Star reviews are bot reviews or people living in Barbie’s dream house sized mowing areas. Truth be told it’s a waste of money and even getting a second set of batteries won’t solve the problem as the charging time VASTLY outweighs the run time. Will be looking to return
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello RunningOnEmpty.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com