Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: Anonymous
from Spring Hill, TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The combo is good value for money. In one charge I was able to mow entire yard.
Pros: Convenient, Cost-Saver, Easy to Use, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great power but line feed sucks
on March 16, 2026
Posted by: Bob89
[This review was collected as part of a promotion.] Good power and run time. 5 stars there. Line feed is 1 star. Line drops to 2 inches without feeding. Absolutely horrible. I'd buy something else after experiencing it.
Response from greenworkstools.comBy Greenworks, March 17, 2026
Hello Bob89.
We are glad to hear you are getting strong power and runtime from your 24V 12" String Trimmer/Edger, but we are sorry the line feed performance has been frustrating, that is certainly not the experience we want you to have.
Line feeding issues like you described are often related to spool setup or line advancement technique. This model uses an automatic/bump feed system, and for best results:
1. Make sure the spool is properly installed and the line is evenly wound (not crossed or too tight).
2. While trimming, lightly “bump” the head on the ground while the unit is running at full speed to advance the line.
3. Avoid letting the line get too short before feeding, as very short ends can sometimes prevent proper advancement.
4. Check that the correct line diameter is being used, as oversized or undersized line can affect feeding performance.
If the line is consistently not advancing even with proper use, the spool or feed mechanism may need inspection or replacement. Our support team would be happy to help troubleshoot further and ensure everything is functioning as intended. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are glad to hear you are getting strong power and runtime from your 24V 12" String Trimmer/Edger, but we are sorry the line feed performance has been frustrating, that is certainly not the experience we want you to have.
Line feeding issues like you described are often related to spool setup or line advancement technique. This model uses an automatic/bump feed system, and for best results:
1. Make sure the spool is properly installed and the line is evenly wound (not crossed or too tight).
2. While trimming, lightly “bump” the head on the ground while the unit is running at full speed to advance the line.
3. Avoid letting the line get too short before feeding, as very short ends can sometimes prevent proper advancement.
4. Check that the correct line diameter is being used, as oversized or undersized line can affect feeding performance.
If the line is consistently not advancing even with proper use, the spool or feed mechanism may need inspection or replacement. Our support team would be happy to help troubleshoot further and ensure everything is functioning as intended. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com