Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: Mr. Dale
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A good quality product. I enjoy using Greenworks products. Thank you for a good quality products that you build for the customers. I use rechargeable products alot thank you again Greenworks.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Andy Lawler
from Douglas, MA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Single battery gets me through most of what I need on a 2/3 acre lot.
Pros: Convenient, Cost-Saver, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JohnLei
from Valley, AL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seems like a nice tool, but string does not advance when needed. Tap and go does not seem to work. After using for one complete battery charge, the trimmer has lost power, and fails to start turning. Even when assisting it to start turning, it doesn't have enough power to cut. Tried new battery, same thing. Checked to make sure there is nothing wound around the head, and there is not. Not happy with this unit.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 12, 2024
Hello JohnLei.
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to Use
on January 8, 2025
Posted by: RJMJ
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] I bought this for my daughter since she didn't have one. As we know, a string trimmer is a required tool for home maintenance. The light weight and many features make this a top notch choice to use for lawn care.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
False Advertising CHARGERS ARE NOT THE SAME
on April 27, 2025
Posted by: Falcon 007
from Ohio
The green charger shown in the pictures is not the charger we received. We were sent a cheaper black charger; we were not pleased with this bait and switch tactic.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 28, 2025
Hello Falcon 007.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great features
on May 14, 2025
Posted by: LindaS
from Niagara Falls, NY
Gender:Female
[This review was collected as part of a promotion.] Bought for me on Mother's Day. Love that trimmer spools are available and did buy additional spools for using with trimmer. So far very happy with the trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy Ordering
on May 14, 2025
Posted by: Waffeluu
[This review was collected as part of a promotion.] The ordering process was super straightforward and the price was great. Will update once the product comes in!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible
on May 23, 2025
Posted by: Guest85
Bought this about two years and I absolutely hate it. The batteries die way to quickly. The leaf blower only lasts 5 minutes, the mower does in 10 to 15 minutes. The only thing I think I like is the weed eater. Not worth the money in my opinion. Thought this would work best for a yard that is small, but nope. If I could return my set I absolutely would.
Response from greenworkstools.comBy Greenworks, May 27, 2025
Hello Guest85.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
Written by a customer while visiting greenworkstools.com