Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: Albion
from Nebraska
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so very frustrating that the auto-feed spool does not work. Every minute or so I have to take the spool apart and feed out more line by hand. This is my second machine (acquired because the first was stolen but I still had the battery and charger pack and also the mower, which is great) and it is the same problem with the auto-feed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 22, 2024
Hello Albion,
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Jim ol
from Burdett, ny
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to assemble, charges fairly quickly, lasts for a good amount of trimming
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nashville, TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely pleased with this purchase. It is as advertised.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mahip
Verified Purchase:Yes
I brought this product last month and my string trimmer has stopped working. This is such a letdown. I hope company improves their product quality in future.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Mahip.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Mixed feelings
on July 16, 2024
Posted by: Supermom
from Brookings, OR
Gender:Female
[This review was collected as part of a promotion.] I like that it is lightweight & easy to use but it should work longer on a charge. Each time I used it, it only runs for 10 minutes, then the battery needs recharged again. You can't get much done with only 10 minutes of run time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Supermom.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy, light weight
on July 23, 2024
Posted by: Jane Ann
from Jackson Tennessee
Gender:Female
[This review was collected as part of a promotion.] This is my second Greenworks Trimmer. I love that it is light weight and uses a battery. No more gas and oil to mess with.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: “Doc” Welby
Verified Purchase:Yes
[This review was collected as part of a promotion.] A very versatile trimmer and edger tool makes it easy to switch back-and-forth. I had the first generation of the same tool and liked it so much I decided to try the second generation which is much easier to use.
Written by a customer while visiting greenworkstools.com
Posted by: Leonardo1
from Baldwinsville, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this for my daughter to replace a heavy Kobalt one. She loves it, it is light weight and shorter for her to use.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com