Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Average customer rating
4.2
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
100
4 Stars
25
3 Stars
11
2 Stars
13
1 Star
11
88%of customers recommend this product.
(
102 out of
116)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Customer Rating
5
Light and handy
on November 8, 2020
Posted by: iMom08
from Houston, Tx
Gender:Female
[This review was collected as part of a promotion.] I received this product in exchange for my review. I was quite excited to have access to a trimmer that I am able to use. The trimmer is lightweight which is perfect for anyone and the battery was sufficient to allow me to complete my yard on one charge. I like that it’s not the crazy loud gas powered trimmer we typically use and that it’s more environmentally friendly by using a rechargeable battery! I have been able to let my 12yr old use as well without any difficulty maneuvering the trimmer. I would definitely purchase on my own
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jesse713
Verified Purchase:Yes
Light weight and trims very well. But when edging the string disappears nearly at point of contact. Not a good edger.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 24, 2020
Hello Jesse713
We are sorry to hear of the issues you are experiencing. The line often breaks when trimming around pavements, curbs, pots etc., this is because it tends to slap against the hard surface instead of soft growth and this can shear or abrade it rapidly. This is why it is important to just cut with the tip of the line. It still wears rapidly, but just a little bit at a time rather than in large pieces. A cutting knife at the perimeter of the guard on the trimmer keeps the line trimmed and prevents it hitting or extending beyond the guard. This knife should be sharp; otherwise it won't cut the line. If you notice this problem, you can sharpen it with a file, sharpening stone, or angle grinder.
If this does not resolve the issue, we would like to trouble shoot this issue further with you. Please contact us at info@greenworkstools.com or call us at 1-888-909-6757.
We are sorry to hear of the issues you are experiencing. The line often breaks when trimming around pavements, curbs, pots etc., this is because it tends to slap against the hard surface instead of soft growth and this can shear or abrade it rapidly. This is why it is important to just cut with the tip of the line. It still wears rapidly, but just a little bit at a time rather than in large pieces. A cutting knife at the perimeter of the guard on the trimmer keeps the line trimmed and prevents it hitting or extending beyond the guard. This knife should be sharp; otherwise it won't cut the line. If you notice this problem, you can sharpen it with a file, sharpening stone, or angle grinder.
If this does not resolve the issue, we would like to trouble shoot this issue further with you. Please contact us at info@greenworkstools.com or call us at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great lightweight battery powered string trimmer
on November 13, 2020
Posted by: jjreviews2020
from California
Gender:Female
[This review was collected as part of a promotion.] I tried Greenworks Tools - 24V CORDLESS 12" TORQDRIVE™ STRING TRIMMER W/ 2.0 AH BATTERY and feel its an excellent choice if you are looking for a battery operated (rechargeable) lightweight string trimmer. This was easy to set up and use. I think its great for small to medium sized string trimming jobs. I like that it does not make as much noise or smells as a traditional gas powered string trimmer. I will definitely be using this tool for future yard work jobs I'm doing at home. It works great and is really easy for me in particular to use. I recommend this highly if you want a string trimmer that does not need a cord or gasoline. I love that the battery is rechargeable and that the string trimmer is wireless. Its an excellent tool.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Hard worker for battery powered!
on November 17, 2020
Posted by: shayk88
from Florida
Gender:Female
[This review was collected as part of a promotion.] My favorite feature of this Greenworks cordless string trimmer is how lightweight it is. It's surprisingly strong for a battery operated yard tool. The battery lasts longer than one whole yard (front and back). Half an acre total here. The packaging and instructions made it quick to set up (couple mintues). I recommend to anyone with a yard!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pat of Sonoma
from Sonoma, CA
Verified Purchase:Yes
Easy to use, works great and lighter weight than my other one!
Written by a customer while visiting greenworkstools.com
Posted by: AW Harris
from Martin, TN
Verified Purchase:Yes
Long lasting batteries, powerful enough for a large, rural yard. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: BruceL
from Michigan
Gender:Male
Verified Purchase:Yes
Not the easiest tool to use. You really need a second battery, because it doesn't last as-long-as advertised. Disappointed because of this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 15, 2021
Hello BruceL,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Lennatron
Verified Purchase:Yes
Battery powered is the way to go. It goes through everything.
Written by a customer while visiting greenworkstools.com