Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
90
4 Stars
23
3 Stars
10
2 Stars
13
1 Star
10
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger Included - Green
Posted by: AW Harris
from Martin, TN
Verified Purchase:Yes
Long lasting batteries, powerful enough for a large, rural yard. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: BruceL
from Michigan
Gender:Male
Verified Purchase:Yes
Not the easiest tool to use. You really need a second battery, because it doesn't last as-long-as advertised. Disappointed because of this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 15, 2021
Hello BruceL,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Lennatron
Verified Purchase:Yes
Battery powered is the way to go. It goes through everything.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great for edging sidewalks as well as tough to reach areas!
on July 28, 2021
Posted by: I do it for the dogs
from NW Arkansas
Gender:Male
Verified Purchase:Yes
Works great, pairs with my mower. Really like the swivel functionality for edging. Lightweight and effective. Battery life is more than i need.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Wisconsin
Gender:Male
Verified Purchase:Yes
The trimmer itself is able to get the sections I needed cleaned up well, however the edger functionality is a little lacking. I've found that the cord doesn't reach as far as I would like it to, even on it's longest setting.
Overall a good purchase that lasts long enough to get the job done.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it!
on September 8, 2021
Posted by: Joni1977
from Kansas city
Gender:Female
Bought in Feb 2021. Used it once on my entire yard and ran out of string. Tried for months to get a replacement spool. Finally company sent me a free one. Buy where to purchase an additional replacement spool? So frustrating to try to find it.
Otherwise, I love this trimmer !
Otherwise, I love this trimmer !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not purchase
on May 6, 2022
Posted by: Becky72
from Fairhope,AL
Gender:Female
We purchased this at the end of summer 2021. One battery will not charge. The string will not automatically feed. The machine will run for few seconds and then stops then it will come on for a few seconds and then quit. We are tried of trying to get this to work and shopping for a gas one. We have several other green works items and sure hope they will last longer than this item.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello Becky72,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
The method to feed the string needs improvement.
on May 10, 2022
Posted by: Anonymous
from Sugar Hill, GA
Gender:Male
Verified Purchase:Yes
I tried to edge my sidewalk but the string only lasted a few feet before I had to “bump” the spool for more string. Greenworks needs to improve the engineering so that the string feeds itself. The only practical use of this tool for me is to trim around one tree in my yard!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenwroks, Customer Care, May 11, 2022
Hello TimSugarHill,
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com