Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Average customer rating
4.3
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
207
4 Stars
57
3 Stars
15
2 Stars
20
1 Star
20
88%of customers recommend this product.
(
226 out of
257)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Customer Rating
1
Big disappointment
on May 6, 2024
Posted by: VX1100
from Medinah, IL
Gender:Male
[This review was collected as part of a promotion.] I've had this trimmer for a bout a year now.
From the first use the string has never advanced properly.
The string also snaps off very easily so have to remove the cover and manually advance it.
This is the original string that came with it. It's not that I bought a cheaper type.
This has been a waste of money.
From the first use the string has never advanced properly.
The string also snaps off very easily so have to remove the cover and manually advance it.
This is the original string that came with it. It's not that I bought a cheaper type.
This has been a waste of money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 7, 2024
Hello VX1100,
Thank you for your feedback. We are sorry to hear that you're not completely satisfied with your Greenworks String Trimmer. A way of testing the auto-feed is hold the unit as you would while in operation. Make sure it's good distance above any surfaces that may snap the string. Then turn the unit on/off 10x and see if the length of the line has changed. If it does, this indicates the auto-feed is working. If the unit does not extend line when you turn the trigger switch on/off, there may be an issue with the auto-feed feature. If after you try our suggestions, you find that you're still experiencing issues, please contact our Product Experts by chatbot on www.greenworkstools.com or by phone on 1-888-909-6757 will be happy to further investigate this issue with you.
Thank you for your feedback. We are sorry to hear that you're not completely satisfied with your Greenworks String Trimmer. A way of testing the auto-feed is hold the unit as you would while in operation. Make sure it's good distance above any surfaces that may snap the string. Then turn the unit on/off 10x and see if the length of the line has changed. If it does, this indicates the auto-feed is working. If the unit does not extend line when you turn the trigger switch on/off, there may be an issue with the auto-feed feature. If after you try our suggestions, you find that you're still experiencing issues, please contact our Product Experts by chatbot on www.greenworkstools.com or by phone on 1-888-909-6757 will be happy to further investigate this issue with you.
Written by a customer while visiting greenworkstools.com
Posted by: bergerhthrb7
Verified Purchase:Yes
[This review was collected as part of a promotion.] seems good but I thought the mower was self propelled so it's almost impossible for me to use due to handicaps
Response from greenworkstools.comBy Greenworks, May 6, 2024
Hello bergerhthrb7,
Thank you for choosing Greenworks for your lawn care needs. This kit is a push mower. This information can be viewed in the description and features prior to purchasing. A self-propelled lawn mower has a drive system to propel it forward while a push mower relies on manual effort to move. A self-propelled mower can climb hills with very little effort on your part, but a push mower is an affordable way to mow a flat yard.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs, we are sorry we were not able to assist you prior to purchasing this kit.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for choosing Greenworks for your lawn care needs. This kit is a push mower. This information can be viewed in the description and features prior to purchasing. A self-propelled lawn mower has a drive system to propel it forward while a push mower relies on manual effort to move. A self-propelled mower can climb hills with very little effort on your part, but a push mower is an affordable way to mow a flat yard.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs, we are sorry we were not able to assist you prior to purchasing this kit.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Timc412
from Pittsburgh, pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! Defintiely as expected and works prefectly!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible trimmer
on March 7, 2024
Posted by: Dogfather
from Arizona
Gender:Male
Had this model for 2 years now. Tried to use it as a backup in case my other trimmer broke down. Well, my other trimmer broke and I had to put it to use. It’s worthless. It’s a double line feed, which means double trouble. It doesn’t feed right, doesn’t keep the line tight. It’s a nightmare to try to change the line, just to have it not work again. I’d return it, but I’m sure it’s out of warranty. I’ve had my share of trimmers and this one is the worst. Don’t buy this one.I have the greenworks electric riding mower and it’s fine excecpt for the bagger chute assembly which broke on me. I also have the 80 volt push mower which is fine. Was definitely expecting better from greenworks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 7, 2024
Hello Dogfather,
We appreciate you taking the time to provide this feedback on your string trimmer and apologize that you've run into issues with the line feed. While you operate the machine, the cutting line gets worn and shorter. You can adjust the length of the cutting line.
1. Hit the trimmer head against the ground while you
operate the machine.
2. Line is automatically released and the cut-off blade cuts the excess length.
To replace the cutting line.
Cut a piece of cutting line approximately 3m long. Bend the line at the midpoint and hook the loop into the slot in the center rim of the spool. Make sure that the line snaps into position in the slot. 3. With your finger between the lines, wind the lines equally and tightly around the spool in the indicated direction. 4. Put the lines in the guide slots. 5. Do not wind the lines beyond the edge of the spool. Alternately, replacement spools can be purchased directly from Greenworks. Part number R0200198-00.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you in greater detail.
We appreciate you taking the time to provide this feedback on your string trimmer and apologize that you've run into issues with the line feed. While you operate the machine, the cutting line gets worn and shorter. You can adjust the length of the cutting line.
1. Hit the trimmer head against the ground while you
operate the machine.
2. Line is automatically released and the cut-off blade cuts the excess length.
To replace the cutting line.
Cut a piece of cutting line approximately 3m long. Bend the line at the midpoint and hook the loop into the slot in the center rim of the spool. Make sure that the line snaps into position in the slot. 3. With your finger between the lines, wind the lines equally and tightly around the spool in the indicated direction. 4. Put the lines in the guide slots. 5. Do not wind the lines beyond the edge of the spool. Alternately, replacement spools can be purchased directly from Greenworks. Part number R0200198-00.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you in greater detail.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Line does not advance/feed
on November 28, 2023
Posted by: VX1100
Bought this last summer.
Tried using it 3 times. The line will not advance.
Very disappointed.
Tried using it 3 times. The line will not advance.
Very disappointed.
Response from greenworkstools.comBy Greenworks, November 28, 2023
Hello VX100,
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight,small,gets the job done!
on May 24, 2023
Posted by: Sportsgal501
from Bronx,NY
Gender:Female
Purchased this one to replace the 60v 13" cordless 2.0ah we bought last Spring.A little heavy but worked flawlessly until this April for the first trim, somehow the feed for the spool got messed up.
We opened it up thinking it would be an easy fix but nope.We have an electric trimmer that we have used for four years and was totally stumped by the Greenworks one,we ended up throwing the tool away and ordered this newer,smaller version.
If you have a small yard or garden,this will work in cutting the lawn as well as trimming the sides.
The only issue was the spool that is installed,it cut itself off at least four times,were we ended up taking it out and using our other brand's .065-inch single line spool instead.
It took 45 minutes (due to the spool issue) to finish but it still has one bar left of energy on the battery.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pa from CT
from Connecticut
Gender:Male
Verified Purchase:Yes
Unit its light and easy to handle. Edger function works of, would be better if it had a wheel to support the unit while edging. Documentation is fair, both in assembly and not easy to determine what to order for spare spools. Shouldn't have to call to find out what to get.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: V Spence
from Texas
Gender:Male
Verified Purchase:Yes
Light weight so it doesn't tire you out, but really has the power to snip off very large branches.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com