Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Average customer rating
4.3
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
207
4 Stars
57
3 Stars
15
2 Stars
20
1 Star
20
88%of customers recommend this product.
(
226 out of
257)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Customer Rating
1
Not up to the Greenworks standards
on August 15, 2024
Posted by: Twiggy
Never got it to work correctly. We love our other Greenworks tools, but could never figure out what was wrong with this one. I ordered replacement line, but that didn't help.
Response from greenworkstools.comBy Greenworks, August 16, 2024
Hello Twiggy.
We are sorry to hear about your experience when using this 24V 10" trimmer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when using this 24V 10" trimmer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A Trooper Of A Tool
on August 9, 2024
Posted by: Rolito
Gender:Male
[This review was collected as part of a promotion.] After six years of durable trimming edging and other tasks this
great tool is ready for replacement. It has tackled 3 foot tall weeds
edged 100 yard of grass each time and put up with my yelling at
the neighbors dogs. A real plus in my tool kit. Thanks Greenworks!
great tool is ready for replacement. It has tackled 3 foot tall weeds
edged 100 yard of grass each time and put up with my yelling at
the neighbors dogs. A real plus in my tool kit. Thanks Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy, light weight
on July 23, 2024
Posted by: Jane Ann
from Jackson Tennessee
Gender:Female
[This review was collected as part of a promotion.] This is my second Greenworks Trimmer. I love that it is light weight and uses a battery. No more gas and oil to mess with.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
One battery would not fully charge straight out of the box
on July 19, 2024
Posted by: slimbobvin
from Farmington,MI
Gender:Male
[This review was collected as part of a promotion.] One battery would not get to three lights from the first charge. Tried multiple draining and charging and still will not fully charge.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 19, 2024
Hello slimbobvin.
Thank you for reaching out to us! Sorry for your experience. We are happy to see you were able to connect with Customer Care and they were able to assist you with this warranty claim. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know of your frustrations and apologize for your experience.
We look forward to your follow up post!
Thank you for reaching out to us! Sorry for your experience. We are happy to see you were able to connect with Customer Care and they were able to assist you with this warranty claim. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know of your frustrations and apologize for your experience.
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Mixed feelings
on July 16, 2024
Posted by: Supermom
from Brookings, OR
Gender:Female
[This review was collected as part of a promotion.] I like that it is lightweight & easy to use but it should work longer on a charge. Each time I used it, it only runs for 10 minutes, then the battery needs recharged again. You can't get much done with only 10 minutes of run time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Supermom.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Mahip
Verified Purchase:Yes
I brought this product last month and my string trimmer has stopped working. This is such a letdown. I hope company improves their product quality in future.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Mahip.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nashville, TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely pleased with this purchase. It is as advertised.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This is my second purchase of this product. Loved my first one.
on July 11, 2024
Posted by: Shar13
from Blairs Mills, Pa.
Gender:Female
[This review was collected as part of a promotion.] This is my second purchase of this product. Loved my first one. Did an amazing job. I would purchase this again and again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com