Customer reviews from greenworkstools.com
Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Average customer rating
4.2
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
100
4 Stars
25
3 Stars
11
2 Stars
13
1 Star
11
88%of customers recommend this product.
(
102 out of
116)
Customer Reviews for Greenworks - 24V Cordless String Trimmer/Edger (Gen 2), with 2.0Ah Battery and Charger - Green
Customer Rating
1
Impossible to get spool replacement
on June 7, 2022
Posted by: Leon 362
from Winston Salem, NC
Gender:Male
Bought 2 month go and it's came without replacement spool. Part number for spool technical support providing 2930102 not correct. Impossible to order and even put back order.
Response from greenworkstools.comBy Greenworks, Customer Care, June 7, 2022
Hello Leon 362,
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful with Plenty of Battery
on June 1, 2022
Posted by: thintz
from Milwaukee, WI
Gender:Male
I have a small city corner lot. This tool last plenty long to go around the entire property. The edging feature works great! The rotation of the pole works great to give me a good angle for edging the grass next to the sidewalk.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
The method to feed the string needs improvement.
on May 10, 2022
Posted by: Anonymous
from Sugar Hill, GA
Gender:Male
Verified Purchase:Yes
I tried to edge my sidewalk but the string only lasted a few feet before I had to “bump” the spool for more string. Greenworks needs to improve the engineering so that the string feeds itself. The only practical use of this tool for me is to trim around one tree in my yard!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenwroks, Customer Care, May 11, 2022
Hello TimSugarHill,
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not purchase
on May 6, 2022
Posted by: Becky72
from Fairhope,AL
Gender:Female
We purchased this at the end of summer 2021. One battery will not charge. The string will not automatically feed. The machine will run for few seconds and then stops then it will come on for a few seconds and then quit. We are tried of trying to get this to work and shopping for a gas one. We have several other green works items and sure hope they will last longer than this item.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
We really enjoyed using last year for a few weeks. It is lightweight an was easy to crank. We would be happy if it just worked.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 10, 2022
Hello Becky72,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Please, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Regarding the battery, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you continue to experience a problem please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
String feed is lousy
on April 16, 2022
Posted by: Bbop
from Vancouver, Wa
Gender:Female
This is the 2nd trimmer I've purchased - the first one (I thought was single string, it was a duel. Guess it was my error. The 2nd one I just received on the 15th.) Just began to edge and the string was gone? Tried to get it to feed per instruction book - nothing. I am a 75 year old female and have been dragging a corded trimmer around. Thought how nice and easy this would be! Wrong! I couldn ' t get the spool lid off, my 78 year old dis-abled husband helped, got the line back out. Five minutes using it the same thing happened.
I have a Greenworks mower and blower that I love, so figured the string trimmer would be great too!
Definitely not happy and do not recommend it.
Bobbye in Washington State
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Bobbye,
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Weed Eater!!!
on February 3, 2022
Posted by: Anonymous
from Homestead FL
Gender:Male
This thing RIPs, as my aunt found out about greenworks thru her friend's, the ended up being amazing light weight, easy to use, not to mention powerful, and I come from gas machine world
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it!
on September 8, 2021
Posted by: Joni1977
from Kansas city
Gender:Female
Bought in Feb 2021. Used it once on my entire yard and ran out of string. Tried for months to get a replacement spool. Finally company sent me a free one. Buy where to purchase an additional replacement spool? So frustrating to try to find it.
Otherwise, I love this trimmer !
Otherwise, I love this trimmer !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Lightweight, easy to use, plenty of power for small jobs
on September 7, 2021
Posted by: DanielO
from San Diego, CA
I bought this trimmer one month ago and have used it weekly to clean up the edging around my yard. It is lightweight, easy to use, and has plenty of power and charge to clean up my entire (small) yard. For those looking for an affordable, eco yard-trimming solution, I recommend it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com