Customer Reviews for Frigidaire - Professional PRDF1922AF 19 Cu. Ft. Stainless Single-Door Freezer - Stainless Steel
Customer Rating
5
Great features, trim, integration with all fridge, water supply, interior electronic controls, ice maker. Great.
on March 14, 2023
Posted by: JacknShelley
Just getting to know our appliance set but very happy with it so far. Great integration, look, water supply combination between fridge and freezer. Interior controls nice. Double bins for ince maker. Plenty of room and shelf spaces.
We have had the Freezer for 2 weeks now and absolutely love the space inside. The ice maker works great and this, combined with the fridge really makes a great statement piece in our kitchen.
This is the second unit we received. The first one had an issue where the ice maker line would freeze up. It was a painful process to get diagnosed which is no fault of OEM but the report rep who didn’t understand how to troubleshoot the issue. Once diagnosed, the unit was replaced under warranty. The new unit works great and we love it. We have the matching fridge.
Both my closest friend and my father have the previous model of this freezer which I just loved. Bought this freezer expecting the same or better experience. The surface is the most scratch (NOT RESISTANT) surface I've ever had on an appliance. Those plastic letter magnets that children have (with low magnetism) scratched the surface within a couple days. I didn't realize I needed a kit to share the waterline with the fridge and opted to have a new separate water line run for the freezer as we were doing renovations below shortly after. We finally got the waterline up and running just to find out that the ice maker doesn't work anyways... (of course my warrantee is up). I purchased a full set of frigidaire appliances, having another one with defects on delivery ( and repaired under warranty) I assumed odds were good the rest were OK. Also upon installing the freezer into a custom cutout as per manual, we discover the appliance is bowed on both sides making the cutout look uneven. So far really disappointed in quality.
No, I would not recommend this to a friend.
Response from frigidaire.caBy COURTNEY, Online Outreach Specialist, January 5, 2023
Hey, Cher99! Thank you for taking the time to share your freezer experience with us. Based on the information provided, we see that you've already been in contact with us and a resolution is currently being provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-265-8352 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
I have had 3 set of these through different home and we only had a problem once ... the fridge stopped working and it was under a year old so the replaced it no problem never had another issue.. I have recommended it to friends and they love it too!