They should know that it works well with following the instructions pertaining to the level of toasting in that 3 or more is crispy and 2 or less is fluffy.
We had a waffle iron that was 55 years old and the temperature couldn't be adjusted. The new one is wonderful as we get nice crispy waffles every time. It's perfect and the cleanup is very easy.
This waffle maker is so easy to use. Cooks very quickly so there is little waiting for the next waffle. One batch of waffle mix makes 6 waffles. We eat four and freeze two.
Very easy to use, but disappointed with its small size. Not a true "classic" round waffle maker in that it's not the same size as the type my mother had.