Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(822 Reviews)
Rating breakdown 822 reviews
5 Stars
448
4 Stars
212
3 Stars
83
2 Stars
20
1 Star
59
84%of customers recommend this product.
(
561 out of
670)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
Buyer Beware
on July 1, 2021
Posted by: Very disappointed
from Kelowna
Cons:
Washer is so deep, I’m 5’4” and I can’t reach the bottom. You will need a stool to get them socks from the bottom.
Washer is so deep, I’m 5’4” and I can’t reach the bottom. You will need a stool to get them socks from the bottom.
The agitator cone has too large of a slot at the bottom which causes your cloths to get jammed underneath. It’s literally ruined many of my clothing. So many ruined cloths, it’s even ruined a couple of my husbands tough work shirts.
Difficult reaching in due to the spacing from the door to the bottom of the Dryer above Not very much room when the washer lid is open. A true struggle.
When you choose the deep water wash, The water still only fills half way. I have resulted to using a bucket to add water. So ridiculous I know.
Dryer sheets get stuck in the crack of the lint tray every time .
And I’m sure.. there are more things I’m not recalling right now.
PRO: the company installed it free of charge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, July 13, 2021
Hello, Very disappointed! We are so very sorry to hear the stacked unit is not meeting your expectation. We understand how disappointing this is and we would like to discuss this with you further. Please send us an email to canadasocial@whirlpool.com and include your name, phone number, serial number, and Review ID 247473418 so we can access your account. We appreciate your taking the time to reach out to us. -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on May 11, 2021
Posted by: Vera
from Airdrie Ab
(This review was collected as part of a promotion.) I bought these a month ago, and they were installed. Love using, the washing machine which is a top loader. It holds way more than I expected. The dryer is great but I am having a hard time opening the dryer. I don’t know what to do about it. Same thing with closing. Don’t know what to do about it. Help!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Convenient!
on April 26, 2021
Posted by: JD57
from Edmonton
(This review was collected as part of a promotion.) This came with my home appliances and I am glad they chose this.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
HORRIBLE -- JUNK!
on April 13, 2021
Posted by: Sonia
from Kingston, Ontario
(This review was collected as part of a promotion.) Hasn't even lasted a year and the repair (as well as your tech) service hasn't been able to figure out what is wrong with it. I've been out of a machine for almost three weeks. Yep. During a pandemic!!!! Waiting for another service call to try something else....
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , April 23, 2021
Hello, Sonia!
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your stacked laundry center and the attempt to obtain service on it. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 244581587. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your concerns. Please accept our apologies for the difficulties and inconvenience you have experienced with your appliance. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your stacked laundry center and the attempt to obtain service on it. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 244581587. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
4
Large Capacity
on April 13, 2021
Posted by: Gigi
from Alberta
(This review was collected as part of a promotion.) I've had this unit for just over a year, and overall I'm pretty happy with it. The high efficiency feature is really noisy, so I don't use it, but the regular cycles have water sensing anyway.
The dryer is efficient and relatively quiet. I live in a small space, so noise level is a consideration. Other than the high efficiency cycles, it's a suitably quiet machine.
The dryer is efficient and relatively quiet. I live in a small space, so noise level is a consideration. Other than the high efficiency cycles, it's a suitably quiet machine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Decent appliance. Does what it has to do
on April 12, 2021
Posted by: Rhin
(This review was collected as part of a promotion.) This came with our condo, brand new, and they all do their job. The washing machine has good options but I wish you were able to cancel the cycle if you accidentally started it! The dryer doesn't have many options and timed dry is a waste of time since it doesn't actually get hot! If you put in a fabric sheet it actually gets stuck to the lint trap and shreds up during the cycle. Be careful!
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE, April 23, 2021
Hello there, Rhin!
We are so very sorry to hear that you are not completely satisfied with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your review. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Whirlpool customer and we want to help you. Please contact Whirlpool Consumer Services at (800) 807-6777 Monday & Tuesday 8 AM - 7 PM or Wednesday through Friday 9 AM - 7 PM EST discuss the issue or you can utilize the live chat feature on the Canada branded website.
We are so very sorry to hear that you are not completely satisfied with your Whirlpool stacked laundry center. Thank you for taking the time to reach out to us with your review. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Whirlpool customer and we want to help you. Please contact Whirlpool Consumer Services at (800) 807-6777 Monday & Tuesday 8 AM - 7 PM or Wednesday through Friday 9 AM - 7 PM EST discuss the issue or you can utilize the live chat feature on the Canada branded website.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great machines
on February 3, 2021
Posted by: Colin
(This review was collected as part of a promotion.) I got it when I got my new mobile home and it washes and dries great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features ease of use
on December 27, 2020
Posted by: AbeM
(This review was collected as part of a promotion.) This product is working great. Love the simplicity of its operation.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com