Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(822 Reviews)
Rating breakdown 822 reviews
5 Stars
448
4 Stars
212
3 Stars
83
2 Stars
20
1 Star
59
84%of customers recommend this product.
(
561 out of
670)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
5
Good Replacement
on November 11, 2026
Posted by: RaymondK
[This review was collected as part of a promotion.] My old unit of 13+ years died. This new unit seems very good so far. It seems solidly built and seems to do a good job of getting things clean and dry. I live in a condo with limited space and it was able to fit in the limited room I had available perfectly. No complaints so far!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on November 7, 2026
Posted by: Bori24
[This review was collected as part of a promotion.] Washer has No short cycle option. Cycle takes too long, it takes about 45 mins to finish, but wash and spin very well.
Dryer works perfectly well.
Dryer works perfectly well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on November 1, 2026
Posted by: Iowagolflady
[This review was collected as part of a promotion.] It fits perfect in the spot I wanted it for! It has several cycle options for washing. It also has options for drying! It is fairly quiet and the capacity it perfect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great washer!
on October 26, 2026
Posted by: AngelaRaeK
[This review was collected as part of a promotion.] The washer delivers strong soil removal using the traditional agitator. However, water levels are managed automatically by an auto-sensing system, which some users note can leave clothes under-submerged if heavy items are improperly arranged.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Room for Improvement
on October 15, 2026
Posted by: Whirlpool Reviewer
[This review was collected as part of a promotion.] The controls are inconveniently located above the dryer, making them difficult to reach for shorter people without a stepstool. Second, the dryer door is almost impossible to close. It requires a good deal of force to slam it shut, which is very inconvenient And quite a struggle Especially when checking to see if the laundry is dry, then it must be open and slammed shut at least twice. in
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 19, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your Laundry Center isn't meeting your expectations. If you have any questions or need assistance with your washer/dryer, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact information, reference Case #25308879, and a brief description of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact information, reference Case #25308879, and a brief description of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Pros & Cons. Few competitor options.
on October 15, 2026
Posted by: jara
[This review was collected as part of a promotion.] Positives: 1. large capacity 2. less digitalization than others. 3. the magnet that holds the lid open.
Negatives: 1. Slow to respond to commands: You need to press the washer's start button 4 times in order to get it to actually start the cycle. You also can't just cancel a cycle and select spin and drain. You first have to leave the lid open and wait TEN minutes for it to then drain. 2. Build quality: The start button feels like its going to break, get stuck or spring loose. The selector dials also feel weird and uncommunicative. Dryer's door closing clamp requires deliberate strength to open and close the door. 3. Ergonomics: The bulky size and design make accessing the connections on the back harder than others once installed. The dials and buttons are placed unnecessarily high.
Neutral: I don't particularly appreciate the slow sensing but I am rather neutral about it for efficiency's sake. I would much prefer mechanically operated than the digital or "intelligent" appliances that apparently dazzle so many consumers.
Negatives: 1. Slow to respond to commands: You need to press the washer's start button 4 times in order to get it to actually start the cycle. You also can't just cancel a cycle and select spin and drain. You first have to leave the lid open and wait TEN minutes for it to then drain. 2. Build quality: The start button feels like its going to break, get stuck or spring loose. The selector dials also feel weird and uncommunicative. Dryer's door closing clamp requires deliberate strength to open and close the door. 3. Ergonomics: The bulky size and design make accessing the connections on the back harder than others once installed. The dials and buttons are placed unnecessarily high.
Neutral: I don't particularly appreciate the slow sensing but I am rather neutral about it for efficiency's sake. I would much prefer mechanically operated than the digital or "intelligent" appliances that apparently dazzle so many consumers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features packed into a small foot print!
on October 15, 2026
Posted by: nickrn613
[This review was collected as part of a promotion.] We previously had a smaller capacity GE laundry center which went out on us. We decided it was time to update our bathroom where our washer/dryer hooks are in our condo and return to a large sized washer/dryer center as this one by Whirlpool. The washing drum is quite large and the agitator is great at getting our clothes jostled around and cleaned but gently. Our GE had sensing as well, but it was never consistent and often used the "bulk" setting to get a full drum of water every time. This Whirlpool's sensing ability is really quite good. We often use just the normal setting and it always has a good amount of water to cover towels, clothes, and any other item. We appreciate this as it effectively cleans with our Tide Pods and never leaves any residue. I truly like the washing cycle options, temperature settings, and combinations available to us on a relatively "basic" system. The dryer up top is excellent and we have not run into any issues with clothes not being dried appropriately. We are quite pleased with how timely the washing and drying cycles are and we do recommend this washing center to others. It's clean looking outside and blends well into our more modern bathroom space. The knobs up top did take a bit getting use to, so if height is an issue, be mindful of this. Also, having buzzer of sorts to notify when the washer and dryer are complete would be welcome but not a make or break item to me. We've had this system for 2, going on 3, months now and are happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Value for money
on October 15, 2026
Posted by: Sally65
[This review was collected as part of a promotion.] Fairly quiet when running. The automatic sensor for the water volume is handy. One small irritant is there’s no buzzer letting you know when the dryer cycle is finished.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com