Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(822 Reviews)
Rating breakdown 822 reviews
5 Stars
448
4 Stars
212
3 Stars
83
2 Stars
20
1 Star
59
84%of customers recommend this product.
(
561 out of
670)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
1
I hate this dryer
on November 25, 2025
Posted by: Paola123
from Oakland
My landlord got me this new laundry center to replace the old one, which unfortunately broke. I hate this dryer with all my heart. Takes up to 5 cycles to get clothes dry, that's like 5 hours!! By the time I take the clothes out, they have a musty smell, and more often than not, sheets get tangled into giant knots, trapping smaller items in, so they're wet when I take them out. You know that lovely fresh laundry smell? I don't, haven't smelled it for months since I got this dryer. All my clothes smell like now is mold, nothing if i'm lucky. This is the worst dryer I've ever had the displeasure of using.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 26, 2025
Hello,
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848573
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Dryer.
Damp or wet clothes after a dry cycle usually indicate issues with airflow, cycle selection, or installation, often not a dryer malfunction.
1. Clean the Lint Screen: Mandatory: Clean the lint screen after every use. A clogged screen blocks airflow, extends drying time, wastes energy, and is a fire hazard. Wash the screen with soapy water if fabric softener residue builds up.
2. Check for AF/Check Vent Codes: Modern dryers signal venting restrictions with "AF" or "Check Vent" lights on some models.
3. Test Exterior Airflow:
Run the dryer on heat for 5–10 minutes.
Check the exterior exhaust hood.
Assessment: Airflow should be strong (like a hair dryer on high).
Action: Weak flow means a clogged vent line that requires thorough cleaning from the dryer to the exterior.
4. Clean the Home Venting Line: Long drying times with adequate heat strongly suggest a vent restriction.
Maintenance: Clean the entire vent system every 1-2 years, or immediately if performance drops.
Benefits: Reduces drying time and energy cost, increases airflow, and dramatically lowers the fire risk.
Tools: Whirlpool Dryer Vent Testing Kit (Part #W11224254) for proactive assessment. Contact Whirlpool for order.
Cycle Selection and Settings
Improper settings frequently cause dampness.
1. Use Automatic Cycles: Always use automatic, sensor-based cycles (Normal, Heavy Duty) for efficiency. They shut off when dry.
If Damp: Select a "More Dry" or "High Temperature" setting.
Timed Cycles: Only use for small, single, or lightly damp items. Avoid overloading.
2. Avoid Steam Cycles for Drying: Steam cycles (Wrinkle Release, Steam Refresh) introduce moisture to relax wrinkles and remove odors from already dry clothes. They are not a primary drying method and can leave small, light loads feeling damp due to condensation.
Is the Dryer Level? An unleveled dryer prevents clothes from consistently contacting the moisture sensors inside the drum, causing misreadings, premature shutoff, and damp clothes.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 848573
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lemon
on November 25, 2025
Posted by: Olivo 1
from Rockford illinois
[This review was collected as part of a promotion.] No im not happy I bought this.they came to repair it 11/24/25.did 2 loads of wash.its broke again.its the control panel again.now I've been on hold for over an hour trying to get thru to have it repaired.its ridiculous.i paid alot for this appliance
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Laundry Center. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer/Dryer model/serial number, and reference Case # 847939
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Already broke down
on November 24, 2025
Posted by: Terrible buy
from Saranac mi
[This review was collected as part of a promotion.] Bought in March 2025 here it's November 2025 and it's already broke and apparently service call guy couldn't figure it out and didn't have working washer and dryer for 2 plus weeks paid good money and it already broke definitely don't make them like they use to
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Laundry Center. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 846299
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Seems poorly made washer handle is hard to open i
on November 22, 2025
Posted by: John1505
from Mount Desert Maine
[This review was collected as part of a promotion.] Very cheaply made very tinny sounding and hard to open and very noisy to close.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 845058
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Product
on November 19, 2025
Posted by: KristaB.
from Birmingham, AL
[This review was collected as part of a promotion.] I bought this laundry center a couple of months ago, and so far it has been an awesome investment. The only things that I wish was different are: I wish the washer was a little bigger and I wish the buttons were a little easier to understand and use. It is just my husband and I with our dog and rabbit. We don't have a lot of laundry, but our comforters and bigger blankets push the washer a little more than I would like. Otherwise, it has been a great washer and dryer, especially for people who need to save on space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Such a wonderful gift for our parent room
on November 17, 2025
Posted by: Parent Community Liaison
from Austin,Texas 78744
[This review was collected as part of a promotion.] Stackable Washer/Dryer is such a wonderful asset to have in my parent room. I am the community liaison for our campus. This has been a joy to be able to offer my families in need an opportunity to come to my campus and at least do a load of clothes for thier child(ren) so that they can attend school. We have found that often times attending school every school day is not possible due to the fact that the child has no clean clothes and funds are limited for the parent. Students who lose a jacket and it's placed in the lost & found bins. I will pick them up once a week, wash them, and place them out for the children to claim again. They will have a nice clean smell for them towear again.
The washer/dryer is so convienant and a nice addition to do something nice for no cost to serve our families. The washer/ Dryer does a full load, it's quiet and so easy to operate.
The washer/dryer is so convienant and a nice addition to do something nice for no cost to serve our families. The washer/ Dryer does a full load, it's quiet and so easy to operate.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New or not.
on November 17, 2025
Posted by: William Croft
[This review was collected as part of a promotion.] Our unit was damaged, small dent in rear, dryer does not have a buzzer to let you know when it’s finished, only uses HE soap. It is quite and holds more laundry so that’s a plus.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect size
on November 15, 2025
Posted by: Leslie2915
from Miami
[This review was collected as part of a promotion.] I bought them over two months ago and they work very well
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com