Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Average customer rating
4.2
(822 Reviews)
Rating breakdown 822 reviews
5 Stars
448
4 Stars
212
3 Stars
83
2 Stars
20
1 Star
59
84%of customers recommend this product.
(
561 out of
670)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White
Customer Rating
5
Good Old Fashioned
on December 29, 2025
Posted by: Paco
[This review was collected as part of a promotion.] Good old fashion mechanical system. No fancy computer controlled features which only make it more susceptible to digital board problems. Highly recommended!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the automatic sensors!
on December 29, 2025
Posted by: sue2
[This review was collected as part of a promotion.] The front-loading washing machine that came with the house we purchased seven years ago finally died, and I've never been so happy! We purchased a stacked top-loading washer with a dryer on top, and laundry has become so much easier. The washer automatically senses the weight of the load and adjusts the water needed for a complete clean.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Has all the features you would want
on December 25, 2025
Posted by: Fancy Face
from McPherson Ks.
[This review was collected as part of a promotion.] have only had this a few weeks but seems great. Fits perfectly where we put. moved our laundry to the main floor because we are not getting any younger. just thinking ahead
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Top loading washer not the best choice
on December 19, 2025
Posted by: Topload Washer Combo
(This review was collected as part of a promotion.) Issues with washer not working properly. Powering on and off but stopping mid cycle.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, phone number, and your address. Please include case/review ID #882599 in the subject line. Thank you! -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
1
NOT HAPPY - NO WATER LEVEL OPTION
on December 18, 2025
Posted by: CHAR
from LAS VEGAS NV
[This review was collected as part of a promotion.] I DON'T LIKE THE FACT THAT THERE IS NOT A WATER LEVEL OPTION. I DON'T LIKE THE SENSOR OF WATER LEVEL. NOT ENOUGH WATER TO REMOVE LAUNDRY SOAP; THEREFORE, A SECOND RINSE CYCLE NEEDED.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. Modern, high-efficiency (HE) and non-agitator washers use less water by design for improved performance and energy savings. If you believe the water level is too low, consider these solutions:
1. Check Cycle and Modifiers:
Water use is determined by the selected cycle and modifiers (Soil Level, Spin Speed, Temperature). Customize these settings, noting that not all options are available with every cycle.
2. Water Level Selection (If Applicable):
Auto Sensing: Turn the knob to Auto Sensing to let the washer automatically determine the level based on load size for efficient use.
Deep Water Wash: Select Deep Water Wash for the maximum water volume, ideal for bulky or heavily soiled items. NOTE: This increases overall cycle time.
3. The Bulky Cycle:
The Bulky Cycle uses a unique series of fills combined with agitation for large, absorbent items. It may initially look like there's insufficient water, but the washer will continue to add water and agitate for up to 10–12 minutes to reach the optimal level. Intentional pauses also occur for specialized action.
4. Non-Agitator (Impeller) Models:
These HE models use a low-water wash plate system and automatically adjust the water level.
Loading: Load items in loose, evenly distributed heaps around the wash plate, leaving the center uncovered.
Do Not Add Water: Manually adding water is crucial to avoid, as too much water causes clothes to float, reducing the necessary friction and cleaning effectiveness of the impeller. Load settling is normal.
5. Recalibration:
If water levels seem consistently lower over time, running the Clean Washer cycle (with recommended affresh® cleaner) re-calibrates the control board and resets the machine to factory water levels. Run this maintenance cycle about once a month.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 881432
We’re looking forward to hearing from you.
Christy T
1. Check Cycle and Modifiers:
Water use is determined by the selected cycle and modifiers (Soil Level, Spin Speed, Temperature). Customize these settings, noting that not all options are available with every cycle.
2. Water Level Selection (If Applicable):
Auto Sensing: Turn the knob to Auto Sensing to let the washer automatically determine the level based on load size for efficient use.
Deep Water Wash: Select Deep Water Wash for the maximum water volume, ideal for bulky or heavily soiled items. NOTE: This increases overall cycle time.
3. The Bulky Cycle:
The Bulky Cycle uses a unique series of fills combined with agitation for large, absorbent items. It may initially look like there's insufficient water, but the washer will continue to add water and agitate for up to 10–12 minutes to reach the optimal level. Intentional pauses also occur for specialized action.
4. Non-Agitator (Impeller) Models:
These HE models use a low-water wash plate system and automatically adjust the water level.
Loading: Load items in loose, evenly distributed heaps around the wash plate, leaving the center uncovered.
Do Not Add Water: Manually adding water is crucial to avoid, as too much water causes clothes to float, reducing the necessary friction and cleaning effectiveness of the impeller. Load settling is normal.
5. Recalibration:
If water levels seem consistently lower over time, running the Clean Washer cycle (with recommended affresh® cleaner) re-calibrates the control board and resets the machine to factory water levels. Run this maintenance cycle about once a month.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 881432
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great stackable
on December 7, 2025
Posted by: Cat77
[This review was collected as part of a promotion.] I love my new stackable! The cothes are nice and clean. Great product.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Washer/Dryer Combo
on December 7, 2025
Posted by: Whirlpool washer/Dryer
[This review was collected as part of a promotion.] Very happy with my new washer/dryer set. Clothes come out of washer almost dry so this decreases drying time.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cleans Well Without Being Too Hi-Tech
on November 30, 2025
Posted by: Non Techie
from Nashville, TN
[This review was collected as part of a promotion.] Realizing my old washer/dryer combo was nearly 20 years old when the washer stopped working again, I bit the bullet to buy a replacement. This one automatically judges how much water is needed and the temperature once the user decides what type of laundry is being cleaned. After two weeks and having washed several loads, I am happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com