Customer reviews from frigidaire.com
Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Average customer rating
2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
3
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
24
Customer Reviews for Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Customer Rating
1
Terrible
on July 26, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] We bought this 3 different times and all 3 times the install guys say it doesn't fit something needs to be done
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 27, 2021
Hello there Shilohbeasley81! Thank you for reaching out. We regret to hear that you have had these issues with the installation of this ice maker. So that we can ensure that this is the ice maker that is compatible with your unit, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Why so complicated
on July 24, 2021
Posted by: Somethingfishy
Just bought this fridge and installed the ice maker. A shame to drill into a new fridge after just getting it. Feels outdated already. Using an ice tray seems to old fashioned as well. Directions call for a philips screwdriver but definitely needed something stronger to pierce into the plastic interior of the freezer. Preferred the ice maker with the metal bar as the on off switch.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 26, 2021
Thank you for stopping by to share your feedback on installing your ice maker with us.
One of our main goals is customer satisfaction and we will be happy to use your feedback and experience in hopes that we can better serve your needs in the future.
Should you have any additional concerns or have any questions, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist.
Kindly,
Ciara
One of our main goals is customer satisfaction and we will be happy to use your feedback and experience in hopes that we can better serve your needs in the future.
Should you have any additional concerns or have any questions, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Consistently bad reviews for this ice maker
on June 30, 2021
Posted by: jball
[This review was collected as part of a promotion.] It's a shame the fridge I wanted requires this ice maker since it obviously many problems. Please listen Frigidaire.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, July 2, 2021
Thanks for your feedback, Jball. Your comments are vital to us in improving future appliances. We’d love to learn more about your icemaker and see how best to resolve your concerns. When you have some time, please initiate a live chat here or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on June 13, 2021
Posted by: carolyna
Just installed and has not made more than a dozen small bits of ice in 3 days.
Response from frigidaire.comBy Online Outreach Specialist, June 15, 2021
Oh no, carolyna! We're sorry to hear that your icemaker is not making enough ice and would like to see how we can help.
Upon review of your file, we see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
Upon review of your file, we see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Ice Maker
on June 8, 2021
Posted by: Riggins B
Ice maker is great. It isn't too noisy and is functional. No complaints!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Slow and small
on April 25, 2021
Posted by: walt 403
[This review was collected as part of a promotion.] AVOID!! the only scenario would be a one person household.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, May 3, 2021
We’re so sorry to hear that the ice maker isn’t producing enough ice for your household! This particular ice maker is designed to product up to two pounds of ice per day. And if you aren’t noticing that quantity being produced, definitely connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST when you get the chance. That way we can see how we can help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice has a funny taste
on April 5, 2021
Posted by: Maverick432
We have this unit installed in a FFTR1835VB model refrigerator. The ice has begun to have a very funny taste associated with it. We verified the fridge and freezer has no old, open food inside. We emptied the ice bucket and wiped it down. I don't believe this ice maker has a water filter with it so we aren't sure what step to try next and get this bad taste to go away. Thanks for the help!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, April 13, 2021
Hello, Maverick432!
Thank you for taking the time to reach out to us. It's unfortunate to hear of the issues with the taste of the ice. When the icemaker is first installed the plastic water lines will give off a taste when first used. It takes one or two containers of ice before normal tasting ice is produced. Please discard the first two containers of ice after installation. If this doesn't resolve your issue, please take a moment to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for taking the time to reach out to us. It's unfortunate to hear of the issues with the taste of the ice. When the icemaker is first installed the plastic water lines will give off a taste when first used. It takes one or two containers of ice before normal tasting ice is produced. Please discard the first two containers of ice after installation. If this doesn't resolve your issue, please take a moment to chat with us online at Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker not working after using months
on March 24, 2021
Posted by: pcstevenss
Bought icemaker in 9/2020. Not working as of 3/21.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 1, 2021
Sorry to hear the ice maker is no longer working, pcstevenss! We would love to assist with this matter. When you have a moment, please join us on a live chat via Frigidaire.com for assistance.
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com