Customer reviews from frigidaire.com
Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Average customer rating
2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
3
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
24
Customer Reviews for Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Customer Rating
1
Would give a 0 star
on October 26, 2023
Posted by: Mandif
This thing only worked partially for the first few weeks. Slow and noisy and will not work at all now. Bought it to work in my new Frigidaire fridge. Wish I would’ve picked a different fridge brand that had a working ice maker option
Response from frigidaire.comBy Owen, Online Outreach Specialist, October 27, 2023
Hello Mandif,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Runnnnn!
on May 20, 2023
Posted by: Usmc316
Doesn’t last one year. I have seen 50 of the fail in the last year including mine. I work on them and this is a terrible design.
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 22, 2023
We're disappointed to hear that your ice maker did not perform as expected. Please know that we strive to produce quality products, and your feedback does not go unnoticed. We would like to ensure that your appliance will perform as designed. In order for us to do so, please contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist you further. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice tastes funny
on May 14, 2023
Posted by: djpj
Works fine. But I can't figure out how to change the water filter on this thing. It came installed on my fftr1835vs unit but I can't find it and I swear I know how to use Google. So any help would be appreciated.
Response from frigidaire.comBy Christi, Online Outreach Specialist, May 15, 2023
Thanks for taking the time to write a review, valued customer. We wanted to make sure you were being properly assisted with this inquiry. Feel free to reach out to us via live chat or call us at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Plastic Taste & Smell
on October 4, 2022
Posted by: Plastic Ice
[This review was collected as part of a promotion.] I've had this ice maker for 8 months and the ice still has a funny plastic taste and smell. There are no cleaning instructions, so after research, I've cleaned my freezer and ice maker with a vinegar and warm water solution, and also with baking soda. I have done this 3 times now, and while the ice is much better than the first 3 batches, it still tastes and smells awful. The ice maker itself is working fine, producing ice etc.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, October 5, 2022
Hey, Plastic Ice! We're sorry to hear that your icemaker is giving a plastic taste and smell and would like to see what we can do to help.
We understand that you've already tried cleaning solutions. Have you tried changing the water filter for your refrigerator? If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
We understand that you've already tried cleaning solutions. Have you tried changing the water filter for your refrigerator? If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice maker shut off arm.
on July 23, 2022
Posted by: Ice maker arm
[This review was collected as part of a promotion.] I have a question about the arm that's shuts off ice maker when full. The arm on my ice maker is always in the UP position. Not sure if that is correct. I am still making ice but will it shut off when the ice Ben is full.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, July 25, 2022
Thank you for reaching out, Valued Consumer! The icemaker will shut off once the bin is full so that it will not overflow with ice. If you may have any other concerns, please feel free to contact us through Live Chat or contact us by phone at 800-374-4432 Mon-Fri 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bought new fridge and now there is no ice maker for it !!
on June 19, 2022
Posted by: Where is the ice maker
[This review was collected as part of a promotion.] Just purchased a new gallery top freezer fridge only to find out the ice maker was discontinued and there is no replacement!! This was not and inexpensive purchase and I would not have made it had I known this.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , June 20, 2022
Hey there! Thanks for your review. We are sorry for your trouble and would be glad to assist you. Please note this ice maker type has been identified with a possible safety issue and is currently unavailable for purchase. While we cannot provide an exact date on when a replacement ice maker will be available, we are working closely with our supplier and will know shortly. Please keep in touch with your retailer or us for details on when it may be available for purchase. We appreciate your patience during this time. If you have additional questions, contact us via Live Chat on our website or by phone at 800-374-4432. Our teams are available between 8:30 am and 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice sticks together
on June 17, 2022
Posted by: Zan3
[This review was collected as part of a promotion.] Ice sticks together if u dont use ice promptly. I'm tired of picking ice with s butter knife. Needs to fix issue or come up with a replacement for customers who paid for this expensive defect.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 20, 2022
Zan3, we appreciate you stopping by to share your ice concerns with us.
A lot of consumers have found if you do not use your ice frequently, ice cubes can possibly stick together. We recommend removing the ice storage bin and shake to loosen the cubes, so they dispense properly.
If this does not resolve your concerns, please connect with us via Live Chat, and we will be happy to assist.
Kindly,
Ciara
A lot of consumers have found if you do not use your ice frequently, ice cubes can possibly stick together. We recommend removing the ice storage bin and shake to loosen the cubes, so they dispense properly.
If this does not resolve your concerns, please connect with us via Live Chat, and we will be happy to assist.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Need a resolution to this ice maker not being available. When is Frigidaire going to have a replacement model????
on May 26, 2022
Posted by: BruceWayne
Need a resolution to this ice maker not being available. When is Frigidaire going to have a replacement model????
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 31, 2022
Hi, BruceWayne!
We're sorry for the inconvenience; this ice maker type has been identified with a possible issue and will be unavailable for purchase for the time being. We are unable to provide an exact date on when a replacement ice maker will be available, but we are working closely with our supplier and will know shortly. Please keep in touch with your retailer for when it may be available for purchase! Thank you for your patience.
Best,
Ashton
We're sorry for the inconvenience; this ice maker type has been identified with a possible issue and will be unavailable for purchase for the time being. We are unable to provide an exact date on when a replacement ice maker will be available, but we are working closely with our supplier and will know shortly. Please keep in touch with your retailer for when it may be available for purchase! Thank you for your patience.
Best,
Ashton
Written by a customer while visiting frigidaire.com