Customer reviews from frigidaire.com
Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Average customer rating
2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
3
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
24
Customer Reviews for Ice Maker Kit for Select Frigidaire Top Mount Refrigerators - White
Customer Rating
1
Icemaker
on May 18, 2022
Posted by: Cbardo
Love the refrigerator, however found out afterwards that the icemaker that was sent with my delivery was not the right one for this refrigerator and that the correct one is on recall due to issues. So now I have a refrigerator that I cannot get an icemaker for.
Response from frigidaire.comBy Online Outreach Specialist, May 24, 2022
Hi, Carbo! Thank you for sharing your recent experience with your ice maker. This is certainly not what we like to hear from new owners such as yourself. We are working with internal and external partners to resolve this as quickly as possible. We are receiving updates and hope to have an update for you shortly. It may take 30-days to have a resolution, but we are committed to keep you updated as we learn more. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Product Not Available
on May 13, 2022
Posted by: bigdoogie57
[This review was collected as part of a promotion.] Website will confirm your order and charge your credit card, but product not available!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 16, 2022
We apologize for any troubles you have experienced with your order and we would like to investigate your concerns to see how we can help. At your convenience, please connect with us via Live Chat and our experts will be happy to assist.
Best Regards,
Ciara
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
only 6 months in use
on January 15, 2022
Posted by: Dbc72
It still makes ice, but there are leaks in 3 places that create these icicles that drip into the bin as they are forming and freeze all of the ice in bin together. Started with one leak, now we have 3. Wish I could give it 0 stars.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , January 17, 2022
Hello there! Thank you for taking the time to share your feedback with your ice maker. We are sad to learn that you are having issues. We would be glad to help. Check that any hose connections such as the fill tube and the ice maker water channel are not loose. If they are, tighten them up to avoid future leaks. Also, ensure the ice maker has no cracks. If this doesn't help or you need assistance, connect with us directly. We are available on our website via Live Chat or by phone at 800-374-4432. Contact us from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Flex tray
on January 12, 2022
Posted by: Nic624
[This review was collected as part of a promotion.] The ice maker was easy to install and works good for me but it has a flex tray that will probably stop working with in a year or two and then you have to buy a new kit. They need to have a option to buy just the tray for a decent price.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible design
on December 8, 2021
Posted by: Steevo1
[This review was collected as part of a promotion.] I got a Frigidaire FFHT2045V which apparently takes this icemaker.
I thought it took the IM116000 crescent shaped cube icemaker. But the design was changed to this flex tray plastic mold icemaker, which I had over 30 years ago and was awful.
Does the IM116000 fit this refrigerator?
I looked online and I found IM117000 units that are pictured as crescent shaped cube units and some are not.
Was the design changed and does the old model have crescent shaped cubes and that will fit? How can I get the crescent shaped cube icemaker for this refrigerator?
I thought it took the IM116000 crescent shaped cube icemaker. But the design was changed to this flex tray plastic mold icemaker, which I had over 30 years ago and was awful.
Does the IM116000 fit this refrigerator?
I looked online and I found IM117000 units that are pictured as crescent shaped cube units and some are not.
Was the design changed and does the old model have crescent shaped cubes and that will fit? How can I get the crescent shaped cube icemaker for this refrigerator?
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 10, 2021
Hey There! Thank you for sharing your feedback on the ice maker. The ice maker kit IM116000 does not fit the refrigerator model FFHT2045V. The only ice maker kit compatible with your unit is IM117000. If you need us, we are available here through phone and chat Monday-Friday 8:30 am-8 pm EST. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
ICE MAKER TERRIBLE
on October 25, 2021
Posted by: Klcwallace
[This review was collected as part of a promotion.] REPLACING FOR THE 3RD TIME. TERRIBLE THAT I HAVE TO CONTINUE TO SPEND 300 A YEAR FOR ICE MAKE, WHICH WAS WHY I PURCHASED A NEW REFRIGERATOR. AND I TOOK THE WARRENTY AND STILL HAVE TO PAY OUT OF POCKET. TERRIBLE PRODUCE.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 27, 2021
Hello Klcwallace! I am sorry to hear about your experience with the replacement of the ice maker. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. So that we can properly assist you and address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Feast or Famine With This Ice Maker
on October 14, 2021
Posted by: Iceman77
Absolutely ridiculous and inconsistent.
This ice maker either produces an absolute ton of ice (nearly overflowing the bucket) or will go days/weeks barely produces a few little pieces.
An ice maker shouldn't be this difficult.
It should just make ice.
Written by a customer while visiting frigidaire.com
Customer Rating
1
No water going to ice maker
on September 12, 2021
Posted by: Granny Evie
We got a new Fridgidaire and had this ice maker installed. It hasn’t produced any ice. Nothing wrong with installation. Can someone explain what is the problem.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 13, 2021
Hi, Granny Evie!
Sorry to hear you're having trouble with your ice maker. Please make sure it's connected to power and water and the water valve is fully open. The signal arm over the bucket should also be in the down "on" position to facilitate ice production. If the issues continue, we may suggest exchanging the ice maker with where it was purchased. If it was purchased from us, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Sorry to hear you're having trouble with your ice maker. Please make sure it's connected to power and water and the water valve is fully open. The signal arm over the bucket should also be in the down "on" position to facilitate ice production. If the issues continue, we may suggest exchanging the ice maker with where it was purchased. If it was purchased from us, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com