Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.4
(629 Reviews)
Rating breakdown 629 reviews
5 Stars
389
4 Stars
150
3 Stars
44
2 Stars
20
1 Star
26
85%of customers recommend this product.
(
288 out of
339)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
5
on February 19, 2026
Posted by: Ohmowner
[This review was collected as part of a promotion.] Works great and the fan is even quieter than my previous model
Written by a customer while visiting whirlpool.com
Customer Rating
2
Won’t buy Whirlpool again
on February 22, 2026
Posted by: Belpink
from Maine
[This review was collected as part of a promotion.] I’ve already written a review mentioning that the power is great but the inside light is so low you can’t see into it and the outside light is set back so far back that it doesn’t light up the stovetop except for the back burners. The turntable doesn’t go around( under warranty so hopefully will be fixed), the handle gets really hot if the right front burner is being used. The wrong under cabinet template was sent so we have extra holes in the cab. We had to design our own template.
The thing I didn’t mention is that Whirlpool doesn’t include a user manual to its appliances any more, except for installation, not with the new microwave or online and it’s not always “self explanatory” as I was told.
The thing I didn’t mention is that Whirlpool doesn’t include a user manual to its appliances any more, except for installation, not with the new microwave or online and it’s not always “self explanatory” as I was told.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 24, 2026
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and Owner's Manual:
http://spr.ly/6420hoLJg
http://spr.ly/6421hoLJ9
http://spr.ly/6422hoLJi
If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6423hoLJc
Instagram: http://spr.ly/6424hoLJY
Live Chat: http://spr.ly/6425hoLJl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924347.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and Owner's Manual:
http://spr.ly/6420hoLJg
http://spr.ly/6421hoLJ9
http://spr.ly/6422hoLJi
If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6423hoLJc
Instagram: http://spr.ly/6424hoLJY
Live Chat: http://spr.ly/6425hoLJl (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924347.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfection!
on February 22, 2026
Posted by: Banjo
[This review was collected as part of a promotion.] This purchase was for a new Whirlpool microwave as my older one finally gave out. I loved its features and hoped this new one would be similar. My new one is fabulous—even has some additional features that I’m enjoying. The new one was pricey, but worth every penny.
Written by a customer while visiting whirlpool.com
Customer Rating
2
It hard to warm anything under 30 seconds
on February 22, 2026
Posted by: Sally
[This review was collected as part of a promotion.] The exhaust fan was very loud, Also we had hard time trying to enter any set time under 30 seconds
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924640.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924640.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Waiting
on February 24, 2026
Posted by: kenn
from Pennsylvania
[This review was collected as part of a promotion.] It is too early to give a proper review. The unit works but there are only faint sounds coming from cycle finish alarm. Repair man ordered a new control panel..
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Happy!
on February 24, 2026
Posted by: Denny
from Lyndale, TX
Fan is very loud! I don't like the fan comes on automatically every time you use it even if it is for only 30 seconds. I would return it if I hadn't spent half a day installing it. My dog doesn't like the chime instead of a beep. I will try UTUBE to see if I can get rid of the fan!
This review is for microwave model #WMMS3330RZ.
This review is for microwave model #WMMS3330RZ.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925769.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925769.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great microwave but ……WATCH AN INSTALL VIDEO!!!
on February 24, 2026
Posted by: JB65
from SLC
[This review was collected as part of a promotion.] I have had this microwave for about a month now. Waited to give an honest review. Installation was challenging only because I made it that way. I tried to just install it without instructions because I’m a fix-it kinda guy and thought it would be simple but it only led to frustration. There are proper and systematic ways to install this microwave and once I went back and watched a video it all made sense. If you do not have a vent to the outside there is no need to bother with the fan because it’s already set up to vent down through the microwave. Don’t make that hard. Use the template, tape it up, mark your holes. Use a bigger drill bit than you would think because you need to have a little “wiggle” room to hit the hole with the bolt. The microwave looks great, finish
is beautiful and it’s pretty easy to use. Has a lot more settings or programs than my previous microwave did. Hopefully this one lasts as long as it did.
is beautiful and it’s pretty easy to use. Has a lot more settings or programs than my previous microwave did. Hopefully this one lasts as long as it did.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Functional and Fun
on February 25, 2026
Posted by: GirlMom
from Sussex County, NJ
[This review was collected as part of a promotion.] I love it!
It’s functional and fun! Sleek lines. Easy to use. It is efficient (heats quickly) and quiet. Even the “end” tone is not intrusive.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com