Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.4
(629 Reviews)
Rating breakdown 629 reviews
5 Stars
389
4 Stars
150
3 Stars
44
2 Stars
20
1 Star
26
85%of customers recommend this product.
(
288 out of
339)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
2
It's Okay
on November 21, 2025
Posted by: Wes F.
from Wisconsin
[This review was collected as part of a promotion.] The microwave is nice, but the vent fan does not work well.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave.
If your Microwave venting often fails to remove cooking odors, steam, and vapor effectively, please see the tips below for troubleshooting.
Solutions & Troubleshooting: Address poor vent performance by checking filters and verifying the vent setup.
1. Filter Maintenance:
Safety: Unplug the unit and ensure it's cool before servicing. Follow cleaning product instructions.
Grease Filters: Metal mesh filters on the underside. Clean monthly (or when indicated) in the dishwasher or by hand with hot, soapy water.
Charcoal (Odor) Filters: Only used for internal (recirculating) venting. They absorb odors. Cannot be cleaned; must be replaced every six months (or when indicated).
2. Performance Diagnostic:
Test: Remove all filters, turn on the fan, and check airflow/odor removal.
Scenario A (No improvement): Problem is likely external ductwork (if vented outside). Action: Contact a professional to clean the ducting and check the exterior wall cap/damper.
Scenario B (Improvement): Filters are clogged. Action: Replace filters immediately. Do not run the microwave without filters due to fire hazard.
3. Venting Configuration Check:
Determine Type: Turn the fan high.
External: Little to airflow felt at the top front of the microwave.
Internal/Recirculating: Strong airflow felt expelled from the top front (requires charcoal filter).
External Components (If applicable): Check the exterior wall/roof cap. Ensure the damper flap opens fully and the screen is clear of debris.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844971
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Microwave.
If your Microwave venting often fails to remove cooking odors, steam, and vapor effectively, please see the tips below for troubleshooting.
Solutions & Troubleshooting: Address poor vent performance by checking filters and verifying the vent setup.
1. Filter Maintenance:
Safety: Unplug the unit and ensure it's cool before servicing. Follow cleaning product instructions.
Grease Filters: Metal mesh filters on the underside. Clean monthly (or when indicated) in the dishwasher or by hand with hot, soapy water.
Charcoal (Odor) Filters: Only used for internal (recirculating) venting. They absorb odors. Cannot be cleaned; must be replaced every six months (or when indicated).
2. Performance Diagnostic:
Test: Remove all filters, turn on the fan, and check airflow/odor removal.
Scenario A (No improvement): Problem is likely external ductwork (if vented outside). Action: Contact a professional to clean the ducting and check the exterior wall cap/damper.
Scenario B (Improvement): Filters are clogged. Action: Replace filters immediately. Do not run the microwave without filters due to fire hazard.
3. Venting Configuration Check:
Determine Type: Turn the fan high.
External: Little to airflow felt at the top front of the microwave.
Internal/Recirculating: Strong airflow felt expelled from the top front (requires charcoal filter).
External Components (If applicable): Check the exterior wall/roof cap. Ensure the damper flap opens fully and the screen is clear of debris.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844971
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Use of features is not clear. No real directions.
on November 21, 2025
Posted by: M P deR
from Berwick, Maine
[This review was collected as part of a promotion.] Would like a guide for using the features. Am learning by hit or miss.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Problem with sound
on November 22, 2025
Posted by: Sound level
from Houston
[This review was collected as part of a promotion.] I had the previous model an I was happy. The new one is good except for the sound, as they all are high tone which I can not hear. Thought the tones did not work so a requested a service call. Technician said there is nothing wrong with them. If you can not hear the high tones do not buy it. I wish they Han. It changed this
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
over stove microwave
on November 23, 2025
Posted by: cat133
from Kansas
[This review was collected as part of a promotion.] Works good so far.Other brands onlt lasted 4 yrs or less hope this is 7 yrs as mentioned at sale.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks & Works Great!
on November 23, 2025
Posted by: JDWM
from Woodbridge, Virginia
[This review was collected as part of a promotion.] I bought this microwave last month because my old one stop working. It’s not the brand I usually buy, but it was on sale. So far so good. It blends in nicely with my other appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with purchase of microwave
on November 24, 2025
Posted by: Belldawg
from Atlanta, GA
[This review was collected as part of a promotion.] Really like the way the microwave looks in my kitchen. Works well. Two small complaints. Bell that rings at completion of cooking is almost too quiet to hear. Manual does not give operating instructions. Had to figure out some features on my own.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and fit where existing microwave wa
on November 25, 2025
Posted by: Jerry the man
from The Villages FL
[This review was collected as part of a promotion.] Fit where existing microwave was. No need to use backplate. Time display does not dim like other microwave.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features
on November 25, 2025
Posted by: new micro 4 condo
from FL
[This review was collected as part of a promotion.] Just purchased Nov. 12, 2025 so not much use as of yet.
Written by a customer while visiting whirlpool.com