Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.4
(629 Reviews)
Rating breakdown 629 reviews
5 Stars
389
4 Stars
150
3 Stars
44
2 Stars
20
1 Star
26
85%of customers recommend this product.
(
288 out of
339)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
5
Great Microwave for the Price
on March 22, 2025
Posted by: bmccaffe
from Florida
[This review was collected as part of a promotion.] I’ve had this microwave for a few weeks, and it has been great! I had replaced a 10 year old Whirlpool unit, and this current one is a bit quieter and more efficient than the last. The fan works well with the three speeds when I’m cooking only range top. The popcorn sensor is surprisingly accurate; not many kernels left in the bag. The fingerprint resistant finish looks great and is a noticeable improvement to me from the old unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Microwave
on March 30, 2025
Posted by: Microwave
from St Joseph, Minnesota
[This review was collected as part of a promotion.] So far I love it but I haven’t had it that long only 1 month
But the features are great
But the features are great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cruel joke - I would have picked a different model
on April 9, 2025
Posted by: bob2
- LED is too bright with no adjustment
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
- The scrolling messages are the absolute worst. It's like if 1/3 of your phone screen was taken up by tutorials where you can only ever see 8 letters at a time and you can never turn them off. Completely annoying and distracting. When you do care what it's saying, you have to 1) first set the scroll speed for your reading ability, and 2) wait around while it finishes displaying the message
- Too many sounds after cooking
- Annoying reminders after cooking
- Turning 'sounds' to 'off' only disables input sound, not completion sound or annoying reminders
- Turning 'clock display' to 'off' has no effect and does not turn the clock display off
- Makes horrible clunky noises while running like a car shifting gears
- The entire front being glass means it always looks dirty, unless you clean it literally every time you touch it
- After cooking, opening the door, closing it - the clock does not return, you get a scrolling message about how to start the timer again. You have to press 'Cancel' after every. single. use.
- Buttons 1-3 begin cooking, while buttons 4-9 give you a message to 'press cook time'. The 1/2/3 minute options are a poor tradeoff for now also needing to press a button before each use
+ Cooks food
I'm stunned that this product made it to market.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #706239.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worthwhile purchase
on May 17, 2025
Posted by: Peggou
from Northbridge, Massachusetts
[This review was collected as part of a promotion.] I purchased this a couple weeks ago, and it looks really nice in my kitchen. It was easy to install and it has all the features that I need and want. My favorites are the melt button and the soften button.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance-but needs help with alert tones.
on May 29, 2025
Posted by: TekRep
[This review was collected as part of a promotion.] I'm giving the microwave a 5-star rating, because I've been a loyal Whirlpool customer for 40+ years. BUT as a senior citizen the choice of the alert tone frequencies that the designer selected >13 kHz or higher caused me to almost uninstall the unit due to the failure of the tone or alert sounds. Love the quality, finish, and functionality of this microwave, but what can be done to help seniors to hear when the appliance has completed it's cooking cycle???
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad Recirc Fan Design
on September 3, 2025
Posted by: Brad88
from Belmont, MA
[This review was collected as part of a promotion.] If you plan on using this as a recirc unit above the range - don't get it. The charcoal filter only filters one side of the two fan wheels - it basically just pumps the smoke and aroma right back into your kitchen. Whirlpool sent a service tech, and the tech confirmed this to be a design flaw. Two phone calls with Whirlpool support and they won't admit to it. Look at the two photos. It shows the filter only on one side. They claim that it goes back through but it doesn't. Otherwise the MW works well and looks nice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Hi, thank you for your review.
If you should have any questions or concerns regarding your Dishwasher, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/.
We’re looking forward to hearing from you.
Christy T
If you should have any questions or concerns regarding your Dishwasher, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terribly disappointed
on October 4, 2025
Posted by: Wildcat AZ
from Phoenix, AZ
[This review was collected as part of a promotion.] This microwave is so loud, much louder than our older microwave we replaced. We do not like that the vent fan runs at all times when you are heating food. The microwave is so finicky and can't handle heating multiple things in series. So if I heat one microwave dinner (think small Lean Cuisine meal) for like 3-4 min., the next family member is unable to heat up their dinner for a while. My daughter puts in a Hot Pocket that requires 1 min, 50 seconds of heating but it won't heat properly because I just heated my Lean Cuisine meal and the microwave needs a "break". The Hot Pocket will be cold when it should be steaming hot. I've already talked to multiple repair shops and techs about it and have been told that "today's new efficient microwaves" can't heat multiple things one right after the other, and that this is not a defect. I consider it a terrible defect. I hate this microwave and wish I'd kept my old 15 year old unit. We consistently have problems with this microwave not heating foods properly if we need to use the microwave more than once in a short time period. It can't handle it. I do not recommend this unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6423AoDN3 or Direct Message on Instagram at http://spr.ly/6424AoDNO, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 816883.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well but the tones are too quiet to hear
on November 21, 2024
Posted by: carolr
[This review was collected as part of a promotion.] I like most everything, although I am still getting used to the express buttons -when I want to put something in for only 20 seconds it take 4 buttons to start. But my huge complaint is that although I have the tones set for the 3-loudest, I am slightly hard of hearing and even with my hearing aids in I can't hear the button tones, and certainly not the end of cycle tone.
Written by a customer while visiting whirlpool.com