Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.3
(669 Reviews)
Rating breakdown 669 reviews
5 Stars
411
4 Stars
161
3 Stars
47
2 Stars
20
1 Star
30
85%of customers recommend this product.
(
312 out of
366)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
1
Unfriendly.
on August 3, 2026
Posted by: Example:bob27
Seams like it was designed by someone who doesn’t use microwaves. You can adjust the scroll speed of the message display but you can’t turn off the express start feature. So if you want to cook something for less than 30sec you have to press several other buttons to manually enter cook time and power level. When it’s finished and you open and close the door, the display scrolls asking how much more time you would like to add instead of returning to the clock. The under hood light is too dim and too far toward the rear.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
Thank you for your review. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24441821.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24441821.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Performance
on August 3, 2026
Posted by: TSW 72
[This review was collected as part of a promotion.] This was a replacement of an older Whirlpool MW. The appearance, fit and performance are great. Easy to program. Quiet.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
We love all the features.
on August 3, 2026
Posted by: 721er
[This review was collected as part of a promotion.] This whirlpool is a great product. I am very happy with the purchase. It has great features and runs great!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Charcoal filter design
on August 2, 2026
Posted by: chaz52
[This review was collected as part of a promotion.] The only thing that i would redesign would have been the charcoal filter removal process if you have to remove the face plate you could have made a spot in the front plate to remove and insert the filter with out taking the face plate off.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my new microwave
on August 2, 2026
Posted by: This is the one!
[This review was collected as part of a promotion.] Love all of the features of my new microwave. It is beautiful!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Bring back my old Whirlpool!
on August 2, 2026
Posted by: Mischef
[This review was collected as part of a promotion.] Liked my old one better! Don't like unable to use seconds to cook only 30 seconds. Often want 5 or 10 seconds only. Sensor timing not as good as my old one either, Baked potato does not have just 1 as a setting and it over bakes. Dont like the words printed on black background cannot read the in the dark like I could on my old one. Letters need to be brighter. Much harder to reset the moving plate when off the track than on the old one. Black glass looks nice but has to be wiped down after every use if you want it to look good.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great item
on August 2, 2026
Posted by: Kya121
[This review was collected as part of a promotion.] The best microwave I’ve had! Heats items fast! Highly recommend
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I NEED some direction / advise as "HOW TO PROCEED". The microwave oven was installed earlier this month (JULY). Everything was working fine until my wife went to make some popcorn. She had the popcorn kernels on a glass dish and also had a plastic splash shield with 4 magnets attached to the upper surface inside the microwave oven. She set the control panel for cooking popcorn and pressed start and then walked away to watch TV. She fell asleep for a while and when she returned to the microwave oven, she found a severe mishap. The plastic shield from the roof of the oven was totally melted on the floor glass dish. Also, the microwave oven appeared totally dead. The display panel was totally blank and no internal cavity light. I checked for wall power and circuit breakers. Power was GOOD. I checked the unit for a power reset button or any other type of power reset but did not find any. Please advise of what my options are: (i.e. things to try, power reset options? Warranty repairs? local service contact? Scrap the unit? etc.)
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24348061.
We’re looking forward to hearing from you.
Jacob W.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24348061.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com