Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.3
(669 Reviews)
Rating breakdown 669 reviews
5 Stars
411
4 Stars
161
3 Stars
47
2 Stars
20
1 Star
30
85%of customers recommend this product.
(
312 out of
366)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
5
great
on January 3, 2026
Posted by: rick
from Palm Bay, FL
[This review was collected as part of a promotion.] Great Price and nice options. Love bell notes when done
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Frustrating
on January 2, 2026
Posted by: NovemRJ
from Central California
[This review was collected as part of a promotion.] The glass turntable keeps coming off the track. Its very annoying.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Hello,
We value your time and would like to look into the concerns with your Microwave.
If your countertop microwave's turntable is not rotating, it can cause uneven cooking. Before calling for service, check these common, simple fixes:
1. Is the turntable properly installed?
The turntable must be correctly and securely seated on the support ring to engage the motor.
Placement: Ensure the turntable is right-side-up and centered on the coupling/hub.
Support Ring: Verify the wheeled support ring is correctly placed in the cavity floor's indentations.
Operation: The turntable is designed to rotate in either direction (clockwise or counter-clockwise) for even heating. Never operate the microwave without the turntable and its support correctly in place.
For a detailed guide, see: How to Install the Microwave Turntable.
2. Is the turntable alternating its rotation?
Alternating rotation direction (one way on one cycle, the opposite on the next) is normal operation, not a malfunction. The direction varies based on the motor's start point. As long as it is spinning, it is working correctly.
3. Has all packaging material been removed?
Protective shipping materials can obstruct movement.
Inspection: Check the turntable, support ring, and center hub/coupler for any plastic, tape, or Styrofoam.
Hub Tape: Any protective tape on the center turntable hub/coupler must be removed.
Cavity: Ensure the cavity floor is clean and free of debris where the support ring rests.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 894597
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Microwave.
If your countertop microwave's turntable is not rotating, it can cause uneven cooking. Before calling for service, check these common, simple fixes:
1. Is the turntable properly installed?
The turntable must be correctly and securely seated on the support ring to engage the motor.
Placement: Ensure the turntable is right-side-up and centered on the coupling/hub.
Support Ring: Verify the wheeled support ring is correctly placed in the cavity floor's indentations.
Operation: The turntable is designed to rotate in either direction (clockwise or counter-clockwise) for even heating. Never operate the microwave without the turntable and its support correctly in place.
For a detailed guide, see: How to Install the Microwave Turntable.
2. Is the turntable alternating its rotation?
Alternating rotation direction (one way on one cycle, the opposite on the next) is normal operation, not a malfunction. The direction varies based on the motor's start point. As long as it is spinning, it is working correctly.
3. Has all packaging material been removed?
Protective shipping materials can obstruct movement.
Inspection: Check the turntable, support ring, and center hub/coupler for any plastic, tape, or Styrofoam.
Hub Tape: Any protective tape on the center turntable hub/coupler must be removed.
Cavity: Ensure the cavity floor is clean and free of debris where the support ring rests.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 894597
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pleased
on January 1, 2026
Posted by: Gateswoods
[This review was collected as part of a promotion.] I love this new microwave. The lighting is fine and the sensor actually works. The glass front does show everything however! Also I still haven’t been able to print a manual. The information provided is not complete enough. It also needs to show how to set the clock and how to work the reheat option.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not impressed
on December 31, 2025
Posted by: James13
[This review was collected as part of a promotion.] I bought this about 2 months ago. Not bad microwave, we replaced with similar one. My only problem with this unit is the defrost is very loud and runs all the time. I do have to hit the buttons more than once sometimes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
More than fits out needs.
on December 30, 2025
Posted by: Job 1
[This review was collected as part of a promotion.] my old whirlpool was approximately 19 years old and had some
Issues. So we upgraded to a new whirlpool, and we are very
Pleased.
Issues. So we upgraded to a new whirlpool, and we are very
Pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works Great!
on December 30, 2025
Posted by: KG11
[This review was collected as part of a promotion.] I recently moved into a new home that didn't have a microwave, and this one works great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Glad we went with SS
on December 29, 2025
Posted by: DK61
from Staunton, Va
[This review was collected as part of a promotion.] purchased approx a month ago self install. so far so good. haven`t used alot of the features. just mainly reheating things. interior cleans up real easy!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
microwave
on December 28, 2025
Posted by: Greg06
[This review was collected as part of a promotion.] it is taking a bit of getting used to, but my wife is happy with it. some of the new features are great. I like the popcorn setting that the prior Whirlpoop microwave did not have, it does a great job.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com