Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Average customer rating
4.3
(669 Reviews)
Rating breakdown 669 reviews
5 Stars
411
4 Stars
161
3 Stars
47
2 Stars
20
1 Star
30
85%of customers recommend this product.
(
312 out of
366)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Non-Stick Interior - Stainless Steel
Customer Rating
5
New Microwave
on February 17, 2026
Posted by: sjjf
[This review was collected as part of a promotion.] Bought as a replacement for a Whirlpool microwave. Love the features and the looks.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less than thrilled
on February 17, 2026
Posted by: Dotzme
[This review was collected as part of a promotion.] I replaced a Whirlpool microwave with this newer model Whirlpool and I’m sorry that I was ‘brand loyal’. I had the old one for over 10 years and I was happy with it. This new model is nothing like the one I replaced. There is way too much touching of the control panel for even simple tasks. For example: I have to press ‘Stop/Cancel’ even after using the 30second feature and letting it run the full 30 seconds. That’s true for every function. I have to press ‘stop’ after almost every task. I feel like the functions are counterintuitive in most things. The difference between the 3 hood light settings is negligible. Because the panel is solid without any texture to indicate the different functions..it’s impossible to operate in low light. The ‘window’ panel is also deceiving as it appears large, however it has a solid border around it. So that means seeing the actual food item inside is hard to do from ground level. And the whole feel of the door and body is ‘tinny’ sounding..in other words :Cheap. I’m glad this was the first of my appliances to need replacing because I will definitely not be replacing the existing Whirlpool oven and dishwasher with any Whirlpool items. Overall I’d say all the features were changed for the worse..not what I’d call progress.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921650.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921650.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love all the features ,and looks great as well
on February 17, 2026
Posted by: Grannas baby
from Texas
[This review was collected as part of a promotion.] this was a surprise gift for my granddaughter I absolutely love it this is not my first
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I am very happy with my new microwave.
on February 16, 2026
Posted by: Happy
from Centennial CO
[This review was collected as part of a promotion.] This new microwave replaced my over 20 year old Whirlpool microwave, which I loved and which was still working but had a crack on the door. As a result of my experience with my old one, I would not consider any other brand than Whirlpool! And, so far, as I am learning about this new one, it works great!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Could have better quality control!
on February 16, 2026
Posted by: Gary
[This review was collected as part of a promotion.] We had the Microwave two days and the display went out. Called for Warranty service, took a week for repair service to get out. When they found the repair problem they didn't have the parts. Another week to wait for parts to get in and to repair. Waiting for the repair so one star?
Response from whirlpool.comBy Branded Team, Consumer Care, February 17, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921191.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921191.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke in 2-weeks
on February 15, 2026
Posted by: Jean
from Beaverton, Oregon
[This review was collected as part of a promotion.] New microwave purchased/installed 2 weeks ago and it shorted out. Very scary seeing it spark out the top. Repairman said it was the magnatron, then service dept. called and said it was the transistor. Part has been ordered and suppose to be in next week. Will be without a working microwave for more than a week and I am not happy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 17, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920574.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920574.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the new features!!
on February 15, 2026
Posted by: CharlesDinRaleigh
from Raleigh, NC
[This review was collected as part of a promotion.] Great microwave… more roomy than the last one (GE Spacemaker). Hope it last as long as!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
SLIGHT BUYERS' REMORSE - SOUND LEVEL
on February 14, 2026
Posted by: Douglas F.
from MICHIGAN
The microwave heats food well. It does its job, with one flaw. That is the sound. The tones when buttons are pressed and the cook cycle ends are VERY quiet. In fact, I cannot hear it when the timer is done. Granted, I have slight hearing loss and tinnitus, and the pitch and sound level are completely inaudible. However, my wife and son both have excellent hearing. They both say they can hear the tones, but also say they are extremely soft (quiet). I have checked and rechecked under the settings and the volume is at its highest setting. In fact, I thought I received a bad unit from the store. Whirlpool sent a technician out to look at it. The technician told me that he owns one just like it and that is just how they are. That is an unfortunate step backwards for Whirlpool. My previous Whirlpool microwave that this one replaced had a tone that I could easily hear at the far end of the house. Reading other reviews, I have seen other mention this flaw. Some even recommended using a separate timer next to the microwave. Something to keep in mind when purchasing your next microwave.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com