Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.8
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
27
4 Stars
23
3 Stars
13
2 Stars
10
1 Star
47
43%of customers recommend this product.
(
43 out of
100)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
Washer turns on by itself when power is supplied
on February 7, 2023
Posted by: Uncle Woody
from Thousand Oaks, CA
Washer turns on by itself when power is supplied, no error codes displayed. Does not react to buttons pressed except on/off. Sounds like water pump is running for 4 minutes. Have tried reset procedures via troubleshooting guide, no good result. Three months after warranty expired I can no longer use the washer..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2023
Thank you for sharing your insights with us, Uncle Woody. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/64223WnkQ or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case #257769
We’re looking forward to hearing from you.
Harmony G.
We’re looking forward to hearing from you.
Harmony G.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Broke within the first year
on January 17, 2023
Posted by: JMCG
from Springfield, PA
[This review was collected as part of a promotion.] New products shouldn't break within the first year of usage especially when they are lightly used.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 24, 2023
Thank you for sharing your insights with us, JMCG. It's hard for us to hear that you had a negative experience with your Washer, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64213woF7 or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
2
Issues
on January 4, 2023
Posted by: Rick95
from Concordia Kansas
[This review was collected as part of a promotion.] I have had the washer 6 months and it threw a code. Now I am having a hard time finding someone to repair it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 6, 2023
Hey Rick95, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. http://spr.ly/64263RdJr Harmony G.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Trash!
on December 20, 2022
Posted by: Barb419
from Clinton,NJ
Bought a set up washer 4 days ago. Nothing but problems. We have done three loads of laundry with a lot of issues with the timer. Timing jumps from 55-34-41-55-Then says off while it spins endlessly. So frustrated. Maintenance in our complex said he’d call a repair man. That’s a joke! I want a new machine but, definitely not this one.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 23, 2022
Thank you for sharing your insights with us, Barb419. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Cleans well and quiet
on December 16, 2022
Posted by: MaryK
from Sacramento CA
[This review was collected as part of a promotion.] I am happy with the machine's performance and quiet operation. The machine is in a closet near the bedrooms so this is much appreciated.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Broke in the first 3 months.
on December 15, 2022
Posted by: Anonymous
from Austin, TX
[This review was collected as part of a promotion.] This washer came new in my Tiny Home - within 2 1/2 months of normal use, it malfunctioned and is unusable, and requires repair. The warranty repair service is proving to be a long, drawn out process, with miscommunications about model/serial #/washer model (even though the correct info was submitted in service request), and so far, 2 x week-long waits for onsite assessments and then service.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 23, 2022
Thank you for sharing your insights with us, Restricted. It's hard for us to hear that you had a negative experience with your Washer, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64243zzAr or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fixed now but down in 3 loads
on December 15, 2022
Posted by: EddieK1156
from Florida
[This review was collected as part of a promotion.] This washer came with our new RV and in three loads it died to whirlpools defense they were very prompt about sending a great service company that repaired it first time out and no more problems
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't Buy
on December 1, 2022
Posted by: Aalii
from Honolulu Hawaii
[This review was collected as part of a promotion.] This washer was included in my brand new construction luxury condo in Hawaii. However, the washer broke just 1 month after the 1 year warranty period was over. Many other condo owners in the same development reported similar defects just past the dismal 1 year warranty.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 2, 2022
Thank you for sharing your insights with us, Aalii. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com