Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Average customer rating
2.8
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
27
4 Stars
23
3 Stars
13
2 Stars
10
1 Star
47
43%of customers recommend this product.
(
43 out of
100)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. High Efficiency Stackable Front-Load Washer with Detergent Dosing Aid - White
Customer Rating
1
I don’t know what to do
on October 31, 2023
Posted by: KarissaM23
from California
This unit came with my 5th wheel when I bought it. The 5th wheel and this washing machine were both brand new. Never used. Second time it broke. Goes into demo mode without being turned on. Had a tech came out after the 5 month mark and now it’s broke again after “fixing” it. Would not recommend this washing machine. Same problem repeating itself.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 2, 2023
Thank you for sharing your insights with us, KarissaM23. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 420609.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A very disappointing washing machine
on October 16, 2023
Posted by: Connor
from Des Moines, IA
I will start with this washer's MAJOR ease of use/quality of life problem. The "touchscreen" buttons. They simply do not detect your finger properly. You often have to press the power button and pause/start button multiple times before they will register your touch, and then often the machine will detect too many button presses, turning the machine back off after you had intended to start it, or vice versa. Simply using regular buttons in the design would have solved this issue. This issue should have been addressed well before this product was released.
The issue above, however, is not my main gripe with this machine. I moved into an apartment with this washer at the end of May 2023. At the time of writing, it is October 2023. I have seen quite a few other reviews mentioning that issues pop up around the 5-month mark.
All of the sudden, one day, my washer would begin a load, and then a few minutes later, stop. I had a friend living in the same apartment building, so I didn't think too much of it, and just used their washing machine (the same model) until I had time to take a look at mine. A week later or so, I started the washer up again to see what the issue might be. To my surprise, the door would not open, and it seemed like the washer was trying to drain constantly. I looked through the manual and did some troubleshooting online. I cleaned out the drain pump filter. There was some excess water that drained out. I tried the washer again and had the same result. It was continuously attempting to drain even while no water was in the machine, and the door would remain locked. I then checked the drain hose for clogs. There were none. A common solution online was to let the pump run for a few minutes and it would fix itself. I was hesitant at the prospect of letting the pump run dry, but I was desperate, so I tried it anyway. No luck. The pump was still working fine after, so I guess I have to give it up to Whirlpool for making a durable pump.
With the easy options exhausted, it seems that my only choice now to is to call a repair technician or attempt to find out what part is at fault and replace it myself. Some results online suggest that water level sensor could be broken, but I have no way of confirming that. Unfortunately, my dryer sits on top of my washer, and accessing this part would be a major hassle, as I don't have much space in my apartment.
After just 5 months, a washing machine should not be having problems like this. I hope Whirlpool takes these problems seriously.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 17, 2023
Thank you for sharing your insights with us, Connor. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 412812.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Appliance - amazing functionalities
on October 5, 2023
Posted by: whirlhappy
from Hamilton
(This review was collected as part of a promotion.) Excellent appliance for a small space. great functionality and full capacity
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
A nice washing machine when it functions.
on October 5, 2023
Posted by: N__etje
from PR
This washing machine did a nice job while it lasted. Unfortunately, after only 5 months it stopped working. It only turns on and locks the door but doesn't run any program. Service is scheduled for over 3 weeks after opening a service request. And that is only the appointment for the technician to come to check it out. I'm not sure when I will be able to use this washing machine again. Poor quality and poor service, while I thought Whirlpool would be a good choice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 10, 2023
Thank you for sharing your insights with us, N__etje. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 407617.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Performs well!
on October 1, 2023
Posted by: PatZ
from Hamilton, ON
(This review was collected as part of a promotion.) This washer came with my condo purchase and, so far, I'm very happy with it. It isn't as small as I thought, it fits a fair amount of clothing without overloading it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broken out of the box
on August 17, 2023
Posted by: Brian
from Epsom, NH
[This review was collected as part of a promotion.] Washer is installed in a Class A RV, and has not ever worked. Diagnostic mode does not function, unable to get anyone to look at it and repair. We need this to be able to travel with handicapped adult.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 17, 2023
Thank you for sharing your insights with us, Brian. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 374650.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Unhappy
on August 15, 2023
Posted by: Roxy
from Honolulu HI
Hi. We are a property management company and purchased this appliance for our rental unit. It was purchased in 2021 since the beginning we had problems. It was reported that the washer was not working and we were able to catch the problem on 11/8/2022 the warranty expired on 12/21/2022. The warranty techs reported the control board needed to be fixed which we thought they did on 2/15/2023. The tenants reported a problem that the washer door hinge wasn't opening 8/6/2023. We sent our own repair man and he stated that the control board needed to be changed which we thought it was. We called whirlpool and they said that the machine is no longer under warranty despite the techs giving us a non working control board. Can someone contact either by contacting us or emailing us . Thank you
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 16, 2023
Thank you for sharing your insights with us, Roxy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 373715.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
This type of washer don't buy
on July 17, 2023
Posted by: Elina
from montreal
this collection is terrible! washer and dryer always shows problem. After got this new machine(only use few times ), first is the door can't open, and the machine can't work well. we are waiting too long to have a local technician fix it(parts exchanged) and after about half year, the washer and dryer stop working again!! and we have to pay a lot to fix it or purchase again the extend insurance. how I can imagine to buy a combo insurance every year, we have to pay hundreds dollar and I am worried about next year we need to fix those stupid machines again! no more cover, unless we pay
the customer service person is nice, very patience.
the customer service person is nice, very patience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Thank you for sharing your insights with us, Elina. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 358088.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com