Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.6
(482 Reviews)
Rating breakdown 482 reviews
5 Stars
349
4 Stars
107
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
2
Freezes the food on the top two shelves - temp set at recommended
on April 26, 2026
Posted by: Ldrickert
[This review was collected as part of a promotion.] We were excited to buy this SbS Refrigerator after our previous Frigidaire stopped working after 10 years. Purchase date 5/17/2025
At first we were skeptical about the tiny ice cube maker to keep us in ice cubes, however after a week we knew it would keep up with our demand.
At first we were skeptical about the tiny ice cube maker to keep us in ice cubes, however after a week we knew it would keep up with our demand.
The downside - the air filter that is along the top shelf down the middle. You canNOT have anything on this shelf or it will freeze everything. After several months of moving items to the far outside of the top shelf and keeping nothing on the top shelf or it will freeze, we then this morning found the two cartons of eggs we had on the lower shelf were all frozen solid.
We double checked that the temperature was set to recommended - yes it was.
We double checked that the temperature was set to recommended - yes it was.
Now we have two shelves in this refrigerator we cannot have food set.
We've played with the temperature setting for several months trying to find if we can keep food at the approximate ideal temp of 33 to 40 degrees. While the refrigerator can keep this setting - it continues to freeze items along the center wall next to the freezer frozen.
I'm greatly disappointed. While I'm thinking this is not strictly a brand name issue - as almost all appliances appear to look the same in design and style, I am disappointed in this refrigerator / freezer side by side.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 27, 2026
Hi Ldrickert, thank you for taking the time to share such detailed feedback with us—we truly appreciate it, and we’re very sorry to hear about the ongoing frustration you’ve experienced with your refrigerator, especially after previously having a Frigidaire unit you were happy with for many years.
We understand how disappointing it must be to deal with unexpected freezing in certain areas of the fresh food compartment, particularly when you’ve already tried adjusting temperatures and rearranging items without achieving a consistent result. We can certainly appreciate how disruptive this has been for your household.
We also want to let you know that we can see your communication with our Customer Care Team regarding this concern. If you need any further assistance or would like us to review anything additional, please don’t hesitate to reach back out.
You can contact us again via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Thank you again for sharing your experience with us—we’re here to help. - Patrick
We understand how disappointing it must be to deal with unexpected freezing in certain areas of the fresh food compartment, particularly when you’ve already tried adjusting temperatures and rearranging items without achieving a consistent result. We can certainly appreciate how disruptive this has been for your household.
We also want to let you know that we can see your communication with our Customer Care Team regarding this concern. If you need any further assistance or would like us to review anything additional, please don’t hesitate to reach back out.
You can contact us again via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
Thank you again for sharing your experience with us—we’re here to help. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good
on April 24, 2026
Posted by: Optimist
[This review was collected as part of a promotion.] Hard to review such a major appliance in such a short time of purchasing but so far so good. We bought the same dimensions as the last ref/freezer but the storage capacity seems a little smaller. Odd the water dispenser is in the door but I guess when figuring the energy efficiency you took into account the door opening.
Lastly it came with no manual but having a hard time finding it online
Lastly it came with no manual but having a hard time finding it online
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 27, 2026
Hi Optimist, thank you for taking the time to share your early impressions. We’re glad to hear things are going well so far, and we appreciate your thoughtful observations regarding storage capacity, the door water dispenser, and energy efficiency considerations.
We understand your concern about not receiving a physical manual. Many of our models are now shipped with a quick start guide, with the full Use & Care Manual available online. If you’re having trouble locating it, we’d be happy to help you find the correct manual for your specific model and ensure you have all the information you need for setup and use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We understand your concern about not receiving a physical manual. Many of our models are now shipped with a quick start guide, with the full Use & Care Manual available online. If you’re having trouble locating it, we’d be happy to help you find the correct manual for your specific model and ensure you have all the information you need for setup and use.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Regret purchasing
on April 22, 2026
Posted by: Hayhand
Runs almost constantly. Makes loud noises a lot. Not like other brands of new refrigerators. Have contacted to have a service person come evaluate. Regretting purchasing.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 23, 2026
Good day, Hayhand! Thank you for taking the time to share your experience, and I’m very sorry to hear about the concerns you’re having with your refrigerator. I understand how frustrating it can be to hear loud or frequent operating noises and feel like the unit is running more than expected, especially when you were anticipating a quieter performance similar to other newer models. I also understand your disappointment and regret, and I’m sorry this has been your experience so far.
We appreciate you reaching out and taking the appropriate steps to have the unit evaluated. Upon checking your account, I can confirm that our team is currently working on your case, and a service technician has already been scheduled. Kindly wait for the technician’s call for your service update, as they will be best positioned to inspect the unit and determine the cause of the issue.
We appreciate your patience while this is being addressed and apologize for the inconvenience this has caused. Your feedback has been noted and will be shared with the appropriate teams for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
— Maico
We appreciate you reaching out and taking the appropriate steps to have the unit evaluated. Upon checking your account, I can confirm that our team is currently working on your case, and a service technician has already been scheduled. Kindly wait for the technician’s call for your service update, as they will be best positioned to inspect the unit and determine the cause of the issue.
We appreciate your patience while this is being addressed and apologize for the inconvenience this has caused. Your feedback has been noted and will be shared with the appropriate teams for review.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day!
— Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Slim and Trim
on April 22, 2026
Posted by: 1 Scotty C
[This review was collected as part of a promotion.] This is a really nice side-by-side. The design is sleek and neat and does exactly what it’s supposed to do. The factory settings are perfect so I really don’t need to do anything. But if I do, they have made everything simple. I’m glad I made this decision and I highly recommend it.
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 22, 2026
Thank you so much for the wonderful review! We’re thrilled to hear you’re enjoying the sleek design and that the refrigerator is performing exactly as expected right out of the box. It’s great to know the settings are working well for you and that any adjustments are easy if needed. We truly appreciate your recommendation and are glad you’re happy with your decision! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good
on April 19, 2026
Posted by: Rishiyur
[This review was collected as part of a promotion.] Then real test is down the road. Will this refrigerator last as long and not need frequent service like the fridges built 50 years ago.
Response from frigidaire.comBy Angel, Online Outreach Specialists, April 21, 2026
Hi, Rishiyur! Thank you for sharing your thoughts and for choosing a Frigidaire side-by-side refrigerator. We understand your concern—longevity and reliability are very important when investing in a major appliance. While today’s refrigerators incorporate modern technology and energy-efficient features that differ from models built decades ago, they are designed and tested to meet high standards of performance and durability.
Regular maintenance and proper use can also help extend the life of your refrigerator and keep it running efficiently over time. We truly appreciate your feedback, as it helps us continue improving our products and customer experience.
If you need further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am–8 pm EST—we’re here and ready to help whenever you need us. -Angel
Regular maintenance and proper use can also help extend the life of your refrigerator and keep it running efficiently over time. We truly appreciate your feedback, as it helps us continue improving our products and customer experience.
If you need further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am–8 pm EST—we’re here and ready to help whenever you need us. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
GRSN2620AFO
on April 19, 2026
Posted by: Stevexx24
[This review was collected as part of a promotion.] So far so good. Just installed per instructions. Ice maker works fine so far but cubes are rather small.
Response from frigidaire.comBy Chris, Online Outreach Specialist, April 20, 2026
We’re glad to hear your installation went smoothly and that the ice maker is working as expected. We also appreciate your note about the ice cube size—feedback like this is very helpful and will be shared with our product team as we continue to improve.
We’re happy your appliance is off to a good start and appreciate you taking the time to share your experience. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We’re happy your appliance is off to a good start and appreciate you taking the time to share your experience. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Side by side fridge
on April 18, 2026
Posted by: Jnlindley
[This review was collected as part of a promotion.] Our side by side fridge is beautiful! I love the ice maker and size of the ice cubes. It’s very quiet and is working wonderfully.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 21, 2026
Hi Jnlindley, thank you for sharing your experience! We’re so glad to hear you’re loving your side-by-side refrigerator, especially the ice maker and cube size, along with its quiet performance. It’s great to know it’s working wonderfully for you. We truly appreciate you choosing Frigidaire.
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 16, 2026
Posted by: Staceybug04
[This review was collected as part of a promotion.] Overall it's a nice fridge. So far I haven't had any issues with this one cooling- like was discovered with the first one I bought before it left the store- and I'm praying it stays that way! A little smaller inside than I had expected (especially the freezer door bins) but it's been able to hold most of my stuff without any issues. I will say the shelves and drawers are pretty cheaply made and the shelving glass isn't cut quite to the right size so it wobbles a little bit, but that hasn't impacted my ability to use it. I'm pleased with it!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 17, 2026
Hi there. Thank you for your detailed feedback!
We’re glad to hear your refrigerator has been cooling reliably and is meeting your storage needs overall. We also appreciate you sharing your observations about the interior space and build quality of the shelves and drawers. Feedback like this is very helpful and will be shared with our product team for review and improvement.
We’re pleased to know you’re generally satisfied with your purchase, and we hope it continues to serve you well. If you ever need assistance, we’re here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We’re glad to hear your refrigerator has been cooling reliably and is meeting your storage needs overall. We also appreciate you sharing your observations about the interior space and build quality of the shelves and drawers. Feedback like this is very helpful and will be shared with our product team for review and improvement.
We’re pleased to know you’re generally satisfied with your purchase, and we hope it continues to serve you well. If you ever need assistance, we’re here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com