Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.6
(482 Reviews)
Rating breakdown 482 reviews
5 Stars
349
4 Stars
107
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
New fridge
on April 24, 2025
Posted by: FRIDGY 1
[This review was collected as part of a promotion.] Our fridge is a Frigidaire!
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 25, 2025
Hi there,
Thank you for letting us know—welcome to the Frigidaire family! 🎉 We're so glad you've chosen one of our refrigerators. We hope it's keeping things cool and convenient for you every day.
If you ever need support or have questions, feel free to reach out to our Customer Care Team via live chat at www.frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Enjoy your Frigidaire! -Rox
Thank you for letting us know—welcome to the Frigidaire family! 🎉 We're so glad you've chosen one of our refrigerators. We hope it's keeping things cool and convenient for you every day.
If you ever need support or have questions, feel free to reach out to our Customer Care Team via live chat at www.frigidaire.com or call 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Enjoy your Frigidaire! -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love new stuff!
on April 22, 2025
Posted by: Lucky18
[This review was collected as part of a promotion.] This is the first new fridge I've ever purchased. I have had Frigidaire before and was very pleased with how long it lasted. The delivery team was very professional handled the fridge with care. No issues thank you again
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 23, 2025
Thank you so much for sharing your experience! We're honored to be part of your first new fridge purchase, and it's wonderful to hear that your previous Frigidaire served you well for so long. We're also glad the delivery team provided professional service and took great care during installation. If you ever need assistance or have questions, feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST.
– Reed
– Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good job
on April 21, 2025
Posted by: Aurea
[This review was collected as part of a promotion.] Good job with the exchange
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator
on April 21, 2025
Posted by: ToniaMG
[This review was collected as part of a promotion.] Nice sleek looking modern fridge. Love the water dispenser is inside the door. Love all the space. Nice and large!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 21, 2025
Hi, Tonia. Thank you for your kind words! We’re so glad to hear that you’re loving the sleek design, spacious interior, and the convenience of the water dispenser inside the door. It’s great to know it’s working well for you. If you ever have any questions or need support, we’re here to help! Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Fridge
on April 21, 2025
Posted by: Gma Fe
[This review was collected as part of a promotion.] I didn't want a side by side fridge until I saw this one and LOVED it immediately! It's so well laid out and spacious! My family especially likes the water in the door feature!
Written by a customer while visiting frigidaire.com
Customer Rating
5
loving it!
on April 20, 2025
Posted by: gigipomerantz
[This review was collected as part of a promotion.] I love how easy it is to see and access everything in my new fridge!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 21, 2025
Thank you for your feedback, gigipomerantz! We’re so glad to hear that the easy visibility and accessibility in your new Frigidaire fridge are working well for you. It’s great to know that it’s making your kitchen experience even more convenient.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple yet ahead of its’ time
on April 20, 2025
Posted by: MurderMittens2024
[This review was collected as part of a promotion.] Great fridge - super functional and more than enough room. Quiet, energy efficient and overall a good buy.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 22, 2025
Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying your new fridge and that it's meeting your needs with ample space, quiet operation, and energy efficiency. We appreciate you choosing Frigidaire! If you need any assistance or have any questions, feel free to contact us via live chat by visiting our website at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. –Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Free product design and manufacturing advice.
on April 17, 2025
Posted by: Freeadvicebro
From an assembly process point of view there was a lack of quality control at least for appearances.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
Now from a functional design view.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
In all I am not satisfied with the refrigerator and will be attempting to return it and get one from a different brand that actually cares about their product and the end user.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 21, 2025
Hello there. Thank you for sharing such detailed feedback about your experience with our refrigerator. We are truly sorry to hear about the multiple issues you've encountered, both in terms of the assembly quality and the functional design of the appliance. We take your comments seriously, and we sincerely apologize for the frustration caused by these shortcomings.
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com