Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.6
(482 Reviews)
Rating breakdown 482 reviews
5 Stars
349
4 Stars
107
3 Stars
16
2 Stars
4
1 Star
6
Customer Reviews for Frigidaire - Gallery 36 in. Wide 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Cannot even do it's job
on January 24, 2026
Posted by: sscooter
I purchased this to replace a 30 year old top freezer refrigerator. I just needed a bigger refrigerator and went with this one. I am sad this refrigerator has been continuously running for 12 hours the only time it shuts off is when you open a door. The worst part is as a refrigerator it should be keeping things at 32-40 degrees, this is important to keep food safe, and it cannot even do this. At the recommended setting it's 34 on the upper shelf on the shelf above the deli drawer it's 42, in the deli drawer it's 44 in the second drawer it's 44 and in the final drawer where we keep insulin it's 46. If I turn it one light cooler then it's 27 on the first shelf and the bottom drawer will be 42. Guess it's a freezer now on the top shelf and maybe a refrigerator on the rest except 42 is not safe. Also, it's much noisier than my old one it's not even close to as quiet and still cannot do it's basic job.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 26, 2026
We’re very sorry to hear about the issues you’re experiencing with your new refrigerator and understand how concerning it is when food isn’t being kept at safe temperatures. That’s certainly not the experience we want for our customers, especially when storing sensitive items like insulin.
We want to make sure that your concern is getting all the assistance you need, please lookout an email from us or you can call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
We want to make sure that your concern is getting all the assistance you need, please lookout an email from us or you can call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
1
on January 23, 2026
Posted by: Mike 28
Frigidaire has a horrible product. I bought a refrigerator less than a month ago, and bottom of the piece which cover the electric wires wasn’t even, so I called the service provider which they submitted the pictures and created a ticket order to Frigidaire. Frigidaire denied it, said this is cosmetic issue doesn’t cover by the warranty. Everyone should take a consideration before you buy this product.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 26, 2026
Hello there, Mike 28! Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve had with your new refrigerator, especially so soon after purchase. We understand how disappointing it can be to notice an issue like this and then feel unheard when seeking support.
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Product worth its weight in gold
on January 22, 2026
Posted by: Chelle59
[This review was collected as part of a promotion.] Really enjoy this refrigerator. It fits directly in the spot. It runs very quietly except for the ice is dumped in tray or maybe I'm just not used to it. It's been awhile without an ice maker.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 23, 2026
Thank you for sharing your experience with your 26 Cu. Ft. 36" Standard Depth Side-by-Side Refrigerator. We’re glad to hear that it fits perfectly in your space and runs quietly.
We also appreciate your feedback regarding the ice maker and hope that over time it becomes more convenient for you as you get used to the ice tray system.
Thank you again for your feedback, and we hope you continue to enjoy your refrigerator. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
We also appreciate your feedback regarding the ice maker and hope that over time it becomes more convenient for you as you get used to the ice tray system.
Thank you again for your feedback, and we hope you continue to enjoy your refrigerator. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great new refrigerator!
on January 21, 2026
Posted by: JaneLo
[This review was collected as part of a promotion.] This side-by-side replaced a hard working 25 year old Sears model that was worn out. The door handles had fallen off and the ice cream was always soft. The new Frigidaire is a dream with its efficiently quiet motor, spacious and bright interior, and handles that actually work! I appreciate the easy maintenance feature which is the touchless surface, and the fact that the ice cream is back to normal. I can fit so much in both the freezer and refrigerator sections. This also is rare in that mine doesn't have water in the door--a feature I didn't want. Just what I was looking for.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 22, 2026
Thank you for sharing your experience with the 26 cu. ft. 36" Standard Depth Side-by-Side Refrigerator. We’re thrilled to hear that it has exceeded your expectations and is meeting all of your needs.
It’s great to know that you appreciate the quiet, efficient motor, spacious and bright interior, touchless surface, and reliable door handles. We’re also glad that the ice cream is back to the perfect consistency and that the storage space works well for your needs.
Your feedback is valuable, and we’re happy to hear that this refrigerator is exactly what you were looking for! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
It’s great to know that you appreciate the quiet, efficient motor, spacious and bright interior, touchless surface, and reliable door handles. We’re also glad that the ice cream is back to the perfect consistency and that the storage space works well for your needs.
Your feedback is valuable, and we’re happy to hear that this refrigerator is exactly what you were looking for! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 21, 2026
Posted by: Bobsfridge
[This review was collected as part of a promotion.] We love our new refrigerator, it fits our needs perfectly.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 21, 2026
Thank you for sharing! We’re thrilled to hear your new refrigerator fits your needs perfectly. Enjoy! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 16, 2026
Posted by: DIL 75
[This review was collected as part of a promotion.] Large capacity woork great
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 19, 2026
Thank you for sharing your experience, DIL 75! We’re so glad to hear your Frigidaire refrigerator is working great and that the large capacity is making a difference for you. If you ever need assistance or have questions, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 15, 2026
Posted by: Stoveaw
[This review was collected as part of a promotion.] Looks great in the space lots of room and working well!!
Response from frigidaire.comBy John, Online Outreach Specialist, January 15, 2026
Hello, Stoveaw. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great second refrigerator
on January 12, 2026
Posted by: Did I
[This review was collected as part of a promotion.] We keep this one as a second refrigerator. It us beautiful functional and super nice
Response from frigidaire.comBy Patrick, Online Outreach Specialist, January 13, 2026
Hi there! Thank you for sharing your feedback! We’re so glad to hear that your second refrigerator is both beautiful and functional. It’s wonderful that it’s serving your needs so well and adding convenience to your home.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com