Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.1
(301 Reviews)
Rating breakdown 301 reviews
5 Stars
178
4 Stars
51
3 Stars
26
2 Stars
8
1 Star
38
78%of customers recommend this product.
(
214 out of
273)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
2
Problems after 4 Months
on June 3, 2023
Posted by: Peter92
from New Bern, NC
The refrigerator was great at first, but the inside with smaller compared to other counter depths. There is no temperature display. Four months in we have cooling problems. A technician has come out 2 times so far. They replaced a board. One week later we are still having cooling problems. The service company is scheduled to come out this week to look again. You don't know there is a cooling problem until the food starts to show signs (like food in freezer thawing or condensation inside refrigerator) of problems because there is no way to read the temperature. I've added a thermometer. I wish I could just get the refrigerator replaced but was told they have to come out numerous time until they will replace the defective product. It should have issues this soon after purchase.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 7, 2023
Greetings! Thank you for your valuable feedback. We are extremely sorry to hear that your refrigerator is having cooling issues after only 4 short months. This is not normal operation and definitely is not the consumer experience that we strive for.
We strongly encourage you to schedule an in-warranty service appointment with our GE Appliances technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our certified technicians will get your refrigerator back up and running as normal as quickly as possible. - Adrian@GEA
We strongly encourage you to schedule an in-warranty service appointment with our GE Appliances technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our certified technicians will get your refrigerator back up and running as normal as quickly as possible. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT buy GE product - ESPECIALLY this frig.
on May 31, 2023
Posted by: Run Forest
from Warner Robins, GA
Product is extremely noisy, do not buy it. GE will tell you that the product is running.
as designated it is working as designed! What this means to you, you can hear the frig from any room that is connected to your kitchen. Seriously it sounds like it is always in defrost. We have to leave our bedroom TV turned on all night so that we don't hear it. GE has you pay all this money and they know they are selling you a product that is LOUD. Yes, that LOUD. The repair man has been out her more than a dozen times. Run to Whirpool....
as designated it is working as designed! What this means to you, you can hear the frig from any room that is connected to your kitchen. Seriously it sounds like it is always in defrost. We have to leave our bedroom TV turned on all night so that we don't hear it. GE has you pay all this money and they know they are selling you a product that is LOUD. Yes, that LOUD. The repair man has been out her more than a dozen times. Run to Whirpool....
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 1, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this refrigerator did not meet your expectations. We understand the importance of having an appliance operate at a lower noise level. We will be sure to send this feedback to our product design teams for improvement on future models. We are honored to have you as a part of the GE Appliances family, and our hope is to gain your trust back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the door opening system
on April 25, 2023
Posted by: Crowfliesouth
from Miami
Love the door opening system and sliding freezer section
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, May 5, 2023
Thanks for writing this! We're so glad the door alarm could be so helpful, and we appreciate you sharing this. All the best!
-Sylvia@GEA
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great choice
on March 11, 2023
Posted by: Chicky cicc
from Millsboro de
I like the model. Smudge proof. Perfect size for a small family 2-4
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
durable
on March 9, 2023
Posted by: Mitch 123
from Ca
This frig seems solid and works well. Icemaker sounds like an industrial unit that will last.
Trays and doors seem solid, not flimsy.
Trays and doors seem solid, not flimsy.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth it
on March 7, 2023
Posted by: Thawed out
from Hoover Al
Less than 5 years old and refrigerator/freezer is done. GE Profile. Model PYD22KSLISS
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 10, 2023
Hello there-
We're so sorry to hear that you are experiencing issues with the freezer section of your GE Profile Series refrigerator not cooling. We understand the disappointment and frustration this causes, and we truly apologize for the inconvenience.
This model has a 5-year warranty on any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. During this limited five-year sealed refrigerating system warranty, GE Appliances will also provide, free of charge, all labor and related service to replace the defective part in the sealed refrigerating system.
To initiate a warranty claim, please refer to page 51 of the owners manual for instructions at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf&_ga=2.94067605.929347917.1678470852-1100713441.1674245189
If your refrigerator is past the warranty period, our Service Department would be happy to provide you with an estimate for parts and labor to get this repaired.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
We're so sorry to hear that you are experiencing issues with the freezer section of your GE Profile Series refrigerator not cooling. We understand the disappointment and frustration this causes, and we truly apologize for the inconvenience.
This model has a 5-year warranty on any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) which fails due to a defect in materials or workmanship. During this limited five-year sealed refrigerating system warranty, GE Appliances will also provide, free of charge, all labor and related service to replace the defective part in the sealed refrigerating system.
To initiate a warranty claim, please refer to page 51 of the owners manual for instructions at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf&_ga=2.94067605.929347917.1678470852-1100713441.1674245189
If your refrigerator is past the warranty period, our Service Department would be happy to provide you with an estimate for parts and labor to get this repaired.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Fingerprintless stainless steal!!
on February 27, 2023
Posted by: KDOG89
from Parsippany, NJ
I’ve got kids that put their hands on everything. This fridge does a great job of appearing clean
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Huge piece of garbage
on February 17, 2023
Posted by: Garbage 1
This fridge is complete garbage. Ge appliance is the worst product we have ever purchased. I will never buy another GE producf ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 20, 2023
Hi! We appreciate you for taking the time to provide feedback. We are so sorry to hear that you are unhappy with this refrigerator. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com