Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.1
(301 Reviews)
Rating breakdown 301 reviews
5 Stars
178
4 Stars
51
3 Stars
26
2 Stars
8
1 Star
38
78%of customers recommend this product.
(
214 out of
273)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
5
awesome features and quiet.
on January 28, 2022
Posted by: KV4x6
from Seattle Wa.
The refrigerator is the best. Very quiet, and a pleasing sound when the compressor is running. Temperature controls are spot on and useful. The extending water tray for filling a pitcher of water is an unexpected positive surprise. The ice maker works great.
Over all we are extremely happy with the GE refrigerator!
Over all we are extremely happy with the GE refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
It stops working in 2 months. Very disappointed
on January 13, 2022
Posted by: Broken GE Refrigerator
from Lake Forest, CA
It has been only two month since I started using it. Refrigerator is not cold at all and freezer is generating some cold air but not cold enough to make ice. Turbo function does not work at all for some reason. From day 1, it created very annoying noise all the time. Not just one, two or three different types of noise. And left side French door has not worked properly ever since. Beverage door is supposed to be opened together with outer door by squeezing button and handle together but most of time it never opened together. And one of plastic shelf tray was corrupted or contaminated with some kind of chemical residue. A photo attached. Water dispenser was always spitting extra water randomly so my floor gets wet. I end up turning off that function. Few hundred dollars worth of food already went bad. Very disappointed in this product
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 21, 2022
Hello. We appreciate you letting us know about your experience with this attractive French Door refrigerator. We truly hate to hear you’ve had multiple issues with the refrigerator, including the fresh food and freezer sections not staying cold enough, the turbo function not working, noises, an issue with the left door and beverage door, residue on a shelf and the water dispenser spitting water onto the floor. We know how frustrating those issues must have been, especially if the cooling issues resulted in food loss. This absolutely isn’t the positive ownership experience we want you to have, and we’d like to assist.
After reviewing our system, we do see you have scheduled a service appointment. We are confident the technician will be able to properly diagnose and repair the issues with your refrigerator. If you wish to contact the Service Department for an update, they are available at 1-800-432-2737. Our Consumer Relations team is also available at 1-800-386-1215, if necessary.
Regarding the noises, newer models with added features and technology can sound a bit different than the older models you might be used to; sounds can include humming, whirring, popping, etc. If it might be useful for you, we do have a listing of normal noises on page 45 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
. The manual also has cleaning details that may help with the residue. For the issue you’re having with water spurting from the dispenser, it is possible there may be air in the line (especially if you have a newly installed filter); running water from the dispenser for about 5 minutes (approximately 2 gallons) should help if that’s the case. Other troubleshooting tips for the model are also available on page 46.
Our Refrigerator Design team will be informed of your experience and feedback for future review and improvement; we value your insights, as we always want to ensure we’re aware of any possible areas of concern. We hope this is resolved for you soon, so you can start to enjoy your refrigerator without any further inconvenience. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA
After reviewing our system, we do see you have scheduled a service appointment. We are confident the technician will be able to properly diagnose and repair the issues with your refrigerator. If you wish to contact the Service Department for an update, they are available at 1-800-432-2737. Our Consumer Relations team is also available at 1-800-386-1215, if necessary.
Regarding the noises, newer models with added features and technology can sound a bit different than the older models you might be used to; sounds can include humming, whirring, popping, etc. If it might be useful for you, we do have a listing of normal noises on page 45 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
. The manual also has cleaning details that may help with the residue. For the issue you’re having with water spurting from the dispenser, it is possible there may be air in the line (especially if you have a newly installed filter); running water from the dispenser for about 5 minutes (approximately 2 gallons) should help if that’s the case. Other troubleshooting tips for the model are also available on page 46.
Our Refrigerator Design team will be informed of your experience and feedback for future review and improvement; we value your insights, as we always want to ensure we’re aware of any possible areas of concern. We hope this is resolved for you soon, so you can start to enjoy your refrigerator without any further inconvenience. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my fridge!
on December 28, 2021
Posted by: Goldnmom
from Goodyear, Az
The refrigerator is beautiful in the black stainless, plenty of room and great features!
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on December 19, 2021
Posted by: Bpbhip
from Wells ME
We purchased this refrigerator due to our contractor’s recommendation and could not be more happier with the product and the quality.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the door-in-door feature
on December 17, 2021
Posted by: Jeriinok
from Oklahoma City
So far, I love this refrigerator. The door-in-door feature was much better executed in this brand than our previous fridge. Although this one is *slightly* louder than our last one, it is worth it for the convenience of the way it is laid out. So far, I love it. I’m hoping it holds up!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful!
on December 10, 2021
Posted by: TCWilliams77
from Phoenix, AZ
Love this product - so beautiful and I never thought I'd say that about a refrigerator. The inside is perfect for our family's needs and I love the optional way to open it to access only the lower part of the side of the fridge. The one thing that seems like a little bit of an unused area is the left side of the door where the icemaker and water dispenser are. They made small side storage for items like mustard, etc but I wish it was more functional, other than that, it's perfect!
Features
5
Performance
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 3, 2021
Posted by: Cora307
from Washington dc
I trust your product I’ve had great products over the years
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great kitchen addition
on December 3, 2021
Posted by: MYWT
from San Antonio
We recently moved to the country and it is quiet, just like our GE refrigerator. It is very quiet when running. It provides storage versatility and ample room for whatever you keep cold. The ice maker makes great crushed ice. The freezer allows easy access to readily used items, popsicles, ice cream, etc and large storage for the Thanksgiving turkey.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com