Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.9 cu. ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4.2
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
3
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for KitchenAid - 36 in. Wide 20.9 cu. ft. Bottom-Freezer Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
3
Good looking exterior- cheap int & ice mkr
on December 15, 2024
Posted by: Hope you don’t like ice
from Denver CO
[This review was collected as part of a promotion.] I’ve had this for 6 weeks.
The interior drawers are made of cheap thin plastic and faux aluminum. The ice maker only prod 56 small cubes a day per KitchenAid. I’ve had nothing but issues w it. It can be half empty and the ice maker arm in place and still won’t produce ice. But something else.
The interior drawers are made of cheap thin plastic and faux aluminum. The ice maker only prod 56 small cubes a day per KitchenAid. I’ve had nothing but issues w it. It can be half empty and the ice maker arm in place and still won’t produce ice. But something else.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing refrigerator!
on October 22, 2024
Posted by: Jules00
[This review was collected as part of a promotion.] I bought this over a month ago and it works amazing, holds a lot and the ice maker is fantastic!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst experience ever. DO NOT PURCHASE KITCHEN AID
on August 21, 2024
Posted by: JEN 84
from Youngstown, Ohio
[This review was collected as part of a promotion.] Bought this for my new build home. The door is visibly crooked by 1/2" . Had service call and tech said it is definitely defective and can NOT be repaired. Called Kitchen Aid and they said that they can see from the technicians photos that it is definitely crooked but after review it was considered an acceptable variance so too bad. If I don't want it I should sell it on Facebook marketplace. I also purchased the 5 year extended warrenty. A lot of good that did me. They wont stand behind their product even when it is brand new abd just installed. Worst experience ever. Do NOT purchase anything from them, if you do once they get your money they don't care!!!!!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 582458.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
UPGRADE FROM 25 YEAR OLD BUILTIN
on August 15, 2024
Posted by: KSatch
from Duluth GA
[This review was collected as part of a promotion.] Quiet, works great, keeps temperature as set. This was an upgrade from a Kitchenaid 25 years old-a 'builtin.'
Fits like a glove. All dimensions were exactly as stated. Lighting is cool as well and many compartments for various types of refrigerated goods.
Fits like a glove. All dimensions were exactly as stated. Lighting is cool as well and many compartments for various types of refrigerated goods.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great Refridgerator, BAD LED LIGHTING.
on November 11, 2022
Posted by: Bob Shre
from Lagrange, GA.
Refridgerator 2-1/2yrs old. All ready replaced 4 lights. And they are not cheap. Worst design ever, they are run in a series, so that if one goes out, 4 lights go out. Nobody would ever set up lighting in a series except Kitchenaid. With this lighting setup, Kitchenaid should repair for free lifetime of Refridgerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 30, 2022
Hi Bob Shre!!
We are so sorry for the issues you have experienced with your KitchenAid refrigerator! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number, and your, phone number and include Case #191858. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your KitchenAid refrigerator! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number, and your, phone number and include Case #191858. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fridge and great value
on May 16, 2021
Posted by: Redjaya
from Edmonton, AB
(This review was collected as part of a promotion.) This is my 2nd fridge, 1st one last for 14 years, I recommend to anyone who want to buy a fridge.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design
on February 27, 2021
Posted by: PT828
from River Falls, WI
[This review was collected as part of a promotion.] I’m not quite sure if this is going to be a fair assessment of this product because we have been waiting patiently since September 2020 for a replacement refrigerator. A replacement was necessary because the interior of the box isn’t square. The replacement was originally quoted as coming in two weeks. It is now February 28, 2021 and there is no replacement refrigerator in sight. Additionally, the two top shelf lights are already burned out, and the filter needs to be changed. Lastly, the ice cubes are generic, awful half moons that get stuck on the side of a glass - I expect a lot more from a refrigerator in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 15, 2021
Posted by: LYNNIED
from Atlantis Florida
[This review was collected as part of a promotion.] This refrigerator replaced the exact same model but 20 years newer.....the updates are fantastic! I love it!!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com