Customer reviews from cafeappliances.com
Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.9
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
41
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
42 out of
62)
Customer Reviews for Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
5
Looks Fantastic
on October 31, 2025
Posted by: CoryT
from Kansas City, MO
[This review was collected as part of a promotion.] The guys showed up on time and installed it within an hour. They do come out in advance and measure the opening and make sure the power is in the right spot. I had to move my power up to the top of the fridge. Easy fix. They did want the dimensions a little smaller than the cabinets allowed for but when they installed it, the 48'' opening was perfect. The inside is well lit and spacious. Even the freezer side has more space than my old fridge. So far so good. I'll come back in a couple months with an update.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Fully what we expected and hoped for!
on November 16, 2025
Posted by: CSM Cook
[This review was collected as part of a promotion.] This 48-inch refrigerator appears to be operating exactly as expected, perfectly.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
too expensive for what you get
on November 18, 2025
Posted by: raha
[This review was collected as part of a promotion.] It's not very deep, so there's not much room as a regular fridge. The doors are squeaking after 4 months, and I am not sure if the warranty will cover this. Also had two plastic pieces come off the interior of the fridge.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, November 19, 2025
The case depth on a "built-in" style refrigerator is very similar to a counter-depth design. This design provides a more custom appearance. The quickest and cleanest way to eliminate the squeaking of a refrigerator door is to lubricate the top and bottom hinges with paraffin wax, petroleum jelly, or mineral oil. Apply the lubricant then work the door back and forth until the sound goes away. If you continue to have an issue, we encourage you to contact our Cafe Appliances service team Bodewell. You may reach them by calling 1-833-426-3393. You may also call our GE Parts & Accessories Store for assistance in identifying the plastic parts you've found. You may reach our parts team by calling 1-877-959-8688.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
It’s a very good refrigerator
on December 2, 2025
Posted by: 2nd GE Refrigerator
from New York
[This review was collected as part of a promotion.] The product is a good product. But for the price it could have a more compartments.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
No Ice
on January 19, 2026
Posted by: Gbjones
from Wichita KS
After paying to install four replacement ice makers after the original one quit last June we still don’t have ice
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, January 22, 2026
We are sorry to hear your experience with your refrigerator's ice maker not working. We see that you are working with one of our agents and service team. We're confident our service team will provide a resolution, and we recommend continuing to work with them directly.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Solid Upgrade
on April 5, 2026
Posted by: charonfinds
I’ve owned the fridge for about 3 weeks and it is a solid upgrade.
PROS:
It looks great and elevates the look of the kitchen to gourmet. The water/filter quality is top tier and the auto sense fill feature saves time when filling up a glass or a measuring cup. And of course it chills and freezes nicely with features that boost the capability for special circumstances such as installation or recovering from a power outage.
It looks great and elevates the look of the kitchen to gourmet. The water/filter quality is top tier and the auto sense fill feature saves time when filling up a glass or a measuring cup. And of course it chills and freezes nicely with features that boost the capability for special circumstances such as installation or recovering from a power outage.
CONS. It’s missing a few “normal folks” features that I’ve enjoyed over the years and that I would expect for the cost. 1. It is massive and takes 4-6 people to deliver it; annotate that during delivery or they won’t send enough people to get it off the truck. Also, installation and haul away aren’t included. Be prepared to pay a few hundred extra. 2. The door isn't magnetized - so it won’t hold a magnet. 3. The interior configuration doesn't inherently work for 12-pack soda storage; so you’ll have to pull them out of the box or sacrifice door space
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com