Customer reviews from cafeappliances.com
Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.9
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
41
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
10
68%of customers recommend this product.
(
42 out of
62)
Customer Reviews for Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
3
Same Old Refrigerator
on July 27, 2021
Posted by: Willie55
from Sacramento, CA
I had a 20 year old Profile version of this Refrigerator. This new one is basically the same one will led lights, different ice maker, auto water fill, water filter and network connection. They removed the butter dish (not sure why.) It is not very energy efficient. I can't get ice to dispense without some landing on the floor. I see no real use for the network connection, the functionality could easily be replace with a few indicators on the front. But I guess that's why, it is easer to bolt on the network app than update the old design. I seem to be suckered into this Refrigerator because the handle matches my new oven.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 28, 2021
Hello,
We're truly sorry to hear that you are not satisfied with your refrigerator. We can certainly understand your disappointment and will be sure to share your feedback and concerns with the development team. If you need anything, we're always here to help! Mike@Cafe
We're truly sorry to hear that you are not satisfied with your refrigerator. We can certainly understand your disappointment and will be sure to share your feedback and concerns with the development team. If you need anything, we're always here to help! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not impressed
on December 26, 2023
Posted by: LPM23
from Mesa, AZ 85207
I previously had a GE Monogram and replaced it after 19 years with the Cafe'. It is extremely noisy and the water dispenser is slow, ounce reader is incorrect and the ice jams often spilling into the freezer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe-Appliances, January 9, 2024
Hello,
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We want to help!
It is normal for the refrigerator to make some sounds during operation. Please refer to the links below for more information on this as well as your other concerns with the unit :
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21758
If the suggestions above don't seem to resolve the issues, please visit us at cafeappliances.com/service to schedule a service appointment.
Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with. - Tierra@Cafe
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We want to help!
It is normal for the refrigerator to make some sounds during operation. Please refer to the links below for more information on this as well as your other concerns with the unit :
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21758
If the suggestions above don't seem to resolve the issues, please visit us at cafeappliances.com/service to schedule a service appointment.
Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap quality at an expensive price
on June 17, 2024
Posted by: JohnKr
Read the negative reviews on this fridge here and other sites. Take the negative reviews seriously. Buy something else. I purchased mine in January of 2024. They put a nice shiny box around a bunch of cheap parts. only a 1 year warranty is a red flag. I have had a service tech come out 3 times already. Now they have agreed to replace it but won't have one available until late July. For an 11k fridge, you would not think it'd be breaking down like this. They offered a lower quality option that is available with no compensation for the price difference. It's a shame GE appliances have gone downhill.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 18, 2024
We're sorry that your refrigerator stopped cooling so suddenly. We do see that you've been working with our service team to help get this resolved. We know that the replacement model will last you for many years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
ice machine makes a high pitch small engine noise
on October 4, 2020
Posted by: Stephanieq
from texas
I purchased this months ago and received it sept 26 due to covid, no fault of anyone it took so long. Ice maker is annoying and loud high pitch humming noice like a small engine changing gears. I can not get through to anyone to help. I thought I could get someone to come out and check the ice maker but they are transferring me around and so far Cafe said someone would call me and that has not happened it has been a week
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful unit but...
on October 6, 2020
Posted by: Prescott remodel
from Prescott, AZ
We were so excited to receive our brand new 58” build in refrigerator. As soon as we got it running we noticed a VERY loud noise coming from the freezer side- it was the ice maker which sounded like it was really to explode- rattling shaking and creating noice we could hear at the other end of our home. We call GE repair they quickly responded by sending out a tech right away. We were told it was a manufacturer’s defect and the ice maker was faulty. We are currently waiting for them to return with a new ice maker unit. Anxious to see how the new unit performs- hopefully quietly!! Other than that we love the look of this unit. We purchased the brushed bronze handles and they are beautiful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Door Closing Issue Spoiks Food
on August 13, 2022
Posted by: Ecabrera
from Westhampton Beach, NY
We have tried to figure out why the doors don’t close properly with no success. We have spoiled lots of food. GE repair has been unhelpful. Don’t buy this product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 16, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUYd
on September 30, 2023
Posted by: David Jay
DO NOT BUY - We have had this fridge for 6 months and have had to toss out everything twice as a result of it not cooling. They replaced the door seals which look terrible and don't seal and the ice maker never works because the ice is constantly melting and then refreezing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you kindly for reaching out and sharing your experience with this refrigerator. We're really sorry to hear about the cooling issues and the gasket needing replaced. That is not the experience we want or expect.
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Huge disappointment
on October 10, 2023
Posted by: LPM58
It's much noisier than my old Monogram. The ice splashes everywhere and is slow to dispense, the auto feature for water stops at 2 ounces half of the time and you have to push at the exact right spot to get the water to come out. Very disappointed!
Response from cafeappliances.comBy Adrian@Cafe, October 11, 2023
Greetings! Thank you for taking the time to leave us a review. We are extremely sorry to hear that this refrigerator has not lived up to your expectations due to the ice splashing and the AutoFill feature. This is in no way the consumer experience that we strive for, and we are deeply apologetic. We will be sure to share this feedback with our product design teams, so they can make the necessary improvements.
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com