Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
38
4 Stars
26
3 Stars
11
2 Stars
11
1 Star
27
58%of customers recommend this product.
(
52 out of
90)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
1
Horrible
on February 23, 2024
Posted by: Andrea33
Don't buy this refrigerator! My vegetables and cheese consistently rot within one week. I have seen the refrigerator go to 55 degrees. Ice crystals all over the food in my freezer. Kitchenaid has put their head in the sand on this one. Don't even consider buying it.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2024
Thank you for sharing your experience with us, Andrea33. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 488810.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
.
on February 9, 2024
Posted by: Rich Senior
from Mundelein, IL
[This review was collected as part of a promotion.] I bought this about a month ago and am very happy with it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible, bad, expensive
on January 20, 2024
Posted by: Regretgul
Owned this fridge for years. At the time it was one of the only options with water in the door in this size. Its terrible. Was on this page looking for parts and saw the review opportunity. One of the most annoying things about this fridge is that the door alarm is inaudible. For a long time we didn't even think it had one but its there. Its just so quiet you never hear it. Its way too easy for the door to get left open on this thing because someone overstuffed it and then with this door alarm you don't know. We now have a weird issue where the hinges are sticky and the door doesn't want to close. Plus there is a gap at the bottom of the freezer even when the thing is fully closed. Ice maker hopper button to remove ice in bulk broke long time ago.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 23, 2024
Thank you for sharing your experience with us, Regretgul. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 470235.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Never been more frustrated with a refrigerator
on January 14, 2024
Posted by: shark45
[This review was collected as part of a promotion.] On one hand, I love this unit, On the other hand, I am so frustrated with it and Kitchenaid. I have already had warranty service because the ice maker takes soooo long to make ice AND freezes all the vegetables in the crisper. I have learned just to wait the 3 days to fill the ice maker. I have searched manuals and the web to find out why the unit is freezing my fresh vegetables. I find nothing. I cannot find out what the indicators on the door panel are for. It seems the indicator lights should do something with the crispers/deli but I cannot find any information any place. I am finding no help on the Kitchenaid website or elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 18, 2024
Thank you for sharing your experience with us, shark45. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 466991.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Big & Beautiful
on January 9, 2024
Posted by: AZCamp
[This review was collected as part of a promotion.] This is a very well built appliance. It is sturdy in every sense. It is very attractive in our kitchen. Being the fridge is counter depth it is more shallow than we expected which does limit what can be put in and how much can be stored.
The control panel is simple to use. The ice maker & water dispenser are perfect for what we need and how we use the fridge. The fridge fits very well in our kitchen.
The Kitchen Aid website & support to register the fridge has been fantastic. Overall job well done.
The control panel is simple to use. The ice maker & water dispenser are perfect for what we need and how we use the fridge. The fridge fits very well in our kitchen.
The Kitchen Aid website & support to register the fridge has been fantastic. Overall job well done.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed
on January 2, 2024
Posted by: LLCC1
from Arkansas
[This review was collected as part of a promotion.] This is my second Kitchen Aid and I am disappointed this time. The ice and water feature in the freezer door are very noisy. They were very quiet on the last model. The entire family complains about it. It is a loud growling sound. Not very pleasant to use.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor product
on January 1, 2024
Posted by: Kiel
from California
We bought ours in 2019. We have had the bulbs burn out, and recently replaced with a new model bulbs. We have had the refrigerator stop cooling and require service and replacement of control boards, water dispenser freeze up and stop functioning. Now we are waiting for freezer parts, which are supposed to solve the problem. The tech says after this just about everything will have been replaced and if this doesn’t fix it he will request a new refrigerator. I hope Whirlpool stands behind their product. As of now I would not recommend their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Kiel. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 459324.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very nice overall
on December 20, 2023
Posted by: upToParr
from Orlando, FL
[This review was collected as part of a promotion.] (1 month into owning) fridge looks great, performs well, keeps food fresh, and is very spacious. It’s a 4/5 star for me. The only issue I can see some folks having is the fridge can be a bit loud, like a hum noise which isn’t on 24/7 but intermittently for 10-15 minutes several times per day.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com